Rehabilitation Associates of CT, Inc.

RE: ID ***This response was originally submitted on February This is a copy of that response.This patient signed and indicated he understood our policy of a $cancellation fee for all medical visits cancelled within hours This patient was frequently late for
appointments and cancelled many appointments as well We do check our voice mail regularly and found no messages from this patient for the two missed appointments in question Despite that, our billing department offered a total negotiated billing of $for the two missed appointments This patient was last seen in April of and still has not paid the amount due Please note that the amount is $not the $indicated in the complaint At discharge the patient indicated he had reached his goals and was able to handle his ongoing exercise program independently It was only after discharge and months later that this patient submitted complaints Please let me know if you require any additional information

RE: ID ***This patient's insurance authorizes a total of insurance covered rehabilitation services for the year, but did not tell us that she had been also seeing a chiropractor as well Her claims were denied on 6/11/covering visits from 3/- 5/28/13, as
she had gone way over her visits without telling us of her other treatments She was billed immediately The patient called our Central Billing Office in June to suggest that she would have difficulty paying the $due (all patients sign a form indicating they are ultimately responsible for fees if insurance does not pay) Our CBO reduced her total due to $and worked out a payment plan to charge her credit card $monthly In July, instead of payment, the patient requested an invoice which was sent to her No payments were forthcoming in July, August, September, October In November, another payment plan was initiated for $1600, as this patient had not honored the previous plan She paid an initial $on her credit card Following November, her card was cancelled and no other payments went through Her home phone was closed and she did not respond to any calls to her cell for the entire year We then had no choice but to turn this account over to a collection agency Please let me know if you require any additional information

RE:  ID [redacted]
This response was originally submitted on February 1.  
This is a copy of that response.
This patient signed and indicated he understood our policy of a $25 cancellation fee for all medical visits cancelled within 24...

hours.  This patient was frequently late for appointments and cancelled many appointments as well.  We do check our voice mail regularly and found no messages from this patient for the two missed appointments in question.  Despite that, our billing department offered a total negotiated billing of $32 for the two missed appointments.  This patient was last seen in April of 2015 and still has not paid the amount due.  Please note that the amount is $32 not the $65 indicated in the complaint.  At discharge the patient indicated he had reached his goals and was able to handle his ongoing exercise program independently.  It was only after discharge and months later that this patient submitted complaints.  Please let me know if you require any additional information.

RE:  ID [redacted]This patient's insurance authorizes  a total of 50 insurance covered rehabilitation services for the year, but did not tell us that she had been also seeing a chiropractor as well.  Her claims were denied on 6/11/13 covering visits from 3/21 - 5/28/13, as she had gone...

way over her 50 visits without telling us of her other treatments.   She was billed immediately.  The patient called our Central Billing Office in June to suggest that she would have difficulty paying the $2600 due (all patients sign a form indicating they are ultimately responsible for fees if insurance does not pay).  Our CBO reduced her total due to $1200 and worked out a payment plan to charge her credit card $100 monthly.   In July, instead of payment, the patient requested an invoice which was sent to her.  No payments were forthcoming in July, August, September, October.  In November, another payment plan was initiated for $1600, as this patient had not honored the previous plan.  She paid an initial $100 on her credit card.  Following November, her card was cancelled and no other payments went through.  Her home phone was closed and she did not respond to any calls to her cell for the entire 2014 year.  We then had no choice but to turn this account over to a collection agency.  Please let me know if you require any additional information.

Review: I was a patient for PT on my knee. I was told by my physical therapist that I had 50 visits to be covered. I then proceeded to book appointments to push my treatment forward. I had treatments spread out over a 4 month period WITHOUT a single bill/statement from Rehabilitation Associates until 4 months later. The bill was about $2,600.00 and I had not been advised that I would have to make those payments.

This was sent to a Collection Agency and I have to pay a reduced amount of $1,600.00 all at one or they are threatening that I have to pay the whole amount of $2,600.00. I have made a few monthly scheduled/automatic deducted payments, but my credit card was lost/cancelled and payments stopped. I forgot about the payments. This file was opened up with a collection agency. These treatment took place in they 2013.Desired Settlement: Much less amount due to their inability to let me know what my payment responsibilities were at the time. There was no communication about what I would be charged until after my treatments - 4 plus months.

Business

Response:

RE: ID [redacted]

Review: I cancelled my appointment on 2 occasions by calling and leaving a voicemail on their phone system at least 24 hours before my scheduled appointment. They obviously do not check their voicemail and have billed me for these 2 missed appointments and keep tacking on late charges. This is predatory billing! Despite numerous calls to their billing office I can not get it resolved. "Cancel/NoShow" charges of $25.00 + $50.00 Plus $15 in late charges for a total of $65.00Desired Settlement: Adjust bill to $0 and change your billing "No Show" policy. Have an effective means of communicating an appointment cancellation that avoids these issues or change your policies.

Business

Response:

RE: ID [redacted]