Rehn & Associates

I have been on Cobra since 05/01/2020. I set-up automatic withdrawal shortly after that. I was informed the the insurance payment went up, so that I would have to mail a check rather than have it automatically withdrawn. It took 3 weeks for that check to be processed. In the meantime, my account was showing past due, and I worried my insurance would be cancelled. They finally processed my check, and at the same time mistakenly added a check from somebody else that once again met that they did not use my auto-withdrawal for September. After I informed them of the mistake, it took an additional three weeks for them fix it. To finally set things straight once again, I paid my September payment on-line, for which they charged me a $20.00 "convenience fee", although I was only making up for their mistake. The only positive I can say, is that their people I spoke to on the phone were very nice, but all they could do was offer advice.
Larry Krank

[redacted] Revdex.com PO Box DuPont WA RE: Complaint ID # [redacted] Dear ***, We are in agreement with Dr [redacted] statements of the issue he filed on March 21, His household was mailed the incorrect premium amount for full family coverage and was subsequently told an errant amount when contacting our officeOnce the proper rate was discovered, they were notified and their payment was applied resulting in approximately two months of coverage On March 18, 2016, I spoke with Mrs [redacted] , and after investigating the issue, requested our COBRA department contact her with the options of a refund or paying the additional amountI then spoke with Dr [redacted] , explained the situation and possible resolutionsHe stated someone should pay the difference between the errant amount and the correct premium amount, for the two months, and the [redacted] would accept the responsibility of paying the correct amount for future paymentsWe contacted Dr [redacted] previous employer and explained their error including Dr [redacted] recommended resolution, to which they agreed to pay the difference for two months as suggestedWe have a recording of all phone calls to verify this information While we empathize with the [redacted] family because of the high insurance premium cost, the original error occurred when the employer entered incorrect information via the online portalOnce entered, there is an automatic generation process for the appropriate notifications to be mailed to the COBRA eligible participants, and ultimately the enrollment into our electronic systemThe employer understood Dr [redacted] situation and accepted his suggested resolution, even though he acknowledges being properly notified of the corrected rate via a letter and payment coupons he received on or about February 24, 2016, within the first month of the error It is our opinion this issue had been resolved appropriately between the employer and the ex-employee The participant was granted exactly what he had asked for on March 18, 2016, but now seems to be asking for more despite suggesting and receiving what he originally suggested as a fair resolution Thank you for contacting us with this complaint We highly respect the Revdex.com and have enjoyed our superior rating with you for many yearsShould you have any other questions or concerns, please contact me Best regards, David [redacted] K [redacted] President

[redacted]
Revdex.com
PO Box 1000
DuPont WA  98327
RE:         Complaint ID #[redacted]
Dear [redacted],
We are in agreement with Dr. [redacted] statements of the issue he filed on March 21, 2016. His household was mailed the incorrect premium amount for full...

family coverage and was subsequently told an errant amount when contacting our office. Once the proper rate was discovered, they were notified and their payment was applied resulting in approximately two months of coverage.
On March 18, 2016, I spoke with Mrs. [redacted], and after investigating the issue, requested our COBRA department contact her with the options of a refund or paying the additional amount. I then spoke with Dr. [redacted], explained the situation and possible resolutions. He stated someone should pay the difference between the errant amount and the correct premium amount, for the two months, and the [redacted] would accept the responsibility of paying the correct amount for future payments. We contacted Dr. [redacted] previous employer and explained their error including Dr. [redacted] recommended resolution, to which they agreed to pay the difference for two months as suggested. We have a recording of all phone calls to verify this information.
While we empathize with the [redacted] family because of the high insurance premium cost, the original error occurred when the employer entered incorrect information via the online portal. Once entered, there is an automatic generation process for the appropriate notifications to be mailed to the COBRA eligible participants, and ultimately the enrollment into our electronic system. The employer understood Dr. [redacted] situation and accepted his suggested resolution, even though he acknowledges being properly notified of the corrected rate via a letter and payment coupons he received on or about February 24, 2016, within the first month of the error.
It is our opinion this issue had been resolved appropriately between the employer and the ex-employee.  The participant was granted exactly what he had asked for on March 18, 2016, but now seems to be asking for more despite suggesting and receiving what he originally suggested as a fair resolution.
Thank you for contacting us with this complaint.  We highly respect the Revdex.com and have enjoyed our superior rating with you for many years. Should you have any other questions or concerns, please contact me.
Best regards,
David ** K[redacted]
President

Review: I have an HHA account with Rehn and Associates via the city of Spokane.

I have had a TERRIBLE time dealing with them this year. First my medical claims for refund were rejected due to no funds in my account even though their own website showed I had funds in there. I called them, neither the employee or her supervisor could fix this. so I had to wait but it got corrected and I got my check.

I have since submitted other claims but they got denied for no funds, again even though the funds are showing. I called them and they are having computer problems. I am still waiting.

I went to submit claims tonight but could not as their computer did not show my wife or step-daughter as dependents even though I have submitted them.

Then tonight I noticed my account shows zero even though I should have more than $800 in there as the city of Spokane contributes $500 per month to this account.Desired Settlement: I would like this company to fix the above problems and issue my refund checks

Business

Response:

Thank you for forwarding the complaint to my attention. We strive to provide the best possible customer service, so we are happy to address any questions or concerns.

Regarding [redacted] concern, we acknowledge there was an issue in sending him the reimbursement requested. We recently changed our HRA administration software, and after the beginning of the calendar year, a software issue was discovered unbeknownst to our firm. It took approximately 4 - 6 weeks to identify and get to the root cause of the problem. It was during this time that [redacted] claim reimbursement was delayed.

We have worked with our software vendor and created a manual process to rectify this sort of issue in the future. The vendor will correct the software in an upcoming release.

According to our records dated Thursday, February 27, 2014, all of the claims affected by the software issue have been released and paid, including those submitted by [redacted] Any future claims should be handled more easily, and disbursed in a timely manner, provided the monthly funds are available. Additionally, our team has been working closely with the City of Spokane regarding this issue and its resolution.

It is my understanding that [redacted]was in contact with our office yesterday, understood the situation and appeared to be happy with the service he received. Should there be any other outstanding issues, we would welcome [redacted] call! We appreciate his patience and apologize for any inconvenience this may have caused.

If you have any questions, please contact me directly.

Best regards,

[redacted], A.W. Rehn & Associates, President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted personally by the manager, who was very apologetic and took the time to explain the issues to me. All of my issues have been resolved, and I was given the telephone number to the manager to call personally if I had any further issues.

Thank you very much for your assistance.

Regards,

Review: I signed up for a debit card from this company to pay for medical and dental and nowhere did it say I could only use only certain providers for this card and it is a use it or lose it card so now im out $2000.Desired Settlement: cancel card and money returned

Business

Response:

Hi [redacted],

Thank you for sending us the complaint from [redacted]. As you know, we take our service and our reputation very seriously, and we are glad to address any concerns!

After looking into the complaint, I found the following information:

[redacted] enrolled in his employer's Section 125 plan, which offers tax free reimbursement for eligible medical, dental and vision expenses. Under a different provision, you may also enroll for daycare needs. All of this information, along with the debit card information, is provided annually to all participants enrolled in a Section 125 benefit plan administered by our firm.

[redacted] enrolled in the portion of the tax free benefit which offers daycare - not medical, so when he tried to use his debit card at a dental office, the card was not recognized due to being associated with a daycare account not a medical care account.

The Rehn & Associates office spoke with [redacted] earlier in March, explained his enrollment in the daycare portion of the benefit plan and discussed with him the need to contact his employer to allow an administrative revision from a daycare account to a medical care account.

On his behalf, Rehn contacted his employer, spoke with [redacted] and verified the errant enrollment. We immediately applied his Section 125 election amount to a medical care account and removed the access to a daycare account.

His debit card should be ready for use applicable to eligible medical, dental or vision expenses, however, [redacted] should understand the potential of having to substantiate the claim if it is necessary - even after using the debit card. This process is included in the debit card information he received in the Welcome Packet, but he is welcome to contact our office if he has any questions.

He may try again to pay with the debit card at the provider's office (if not yet paid for) or he may submit by paper claim form for the $192.56 incurred at his dental office, along with the proper substantiation, for reimbursement from Rehn & Associates. Should he need a claim form, they are available online at [redacted], by call our office at [redacted], or by contacting his HR department.

We are happy to reimburse [redacted] up to the full value of his elected amount upon receiving incurred claim information and proper substantiation of the medical, dental or vision expenses for himself, his spouse and / or his dependent(s). By law, we cannot reimburse him for anything not eligible as defined by IRS Code Section 213(d).

Thank you again for helping this participant with his concern. We are please to assist him further, should he have any additional questions or issues.

Best regards,

[redacted], Rehn & Associates, President