Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The owner is GROSSLY distorting the factsObviously, she intimated the salesclerk into saying she did not tell me I could return the merchandise in question I NEVER purchase merchandise that is not returnable and that is especially true for a gift – a person would be careless and inconsiderate to give a gift that is not returnable Please view the store’s surveillance to look at the signs posted in the Hallmark storeThe signs for the [redacted] merchandise are 40% off and 50% offThe 50% off merchandise said “final sale,” but the 40% off sign did not say that and that is specifically why I asked the salesclerk – we were not even looking at the Magenta pattern when I asked her – we were at the register and I was getting ready to pay I did not see the receipt because the salesclerk put it in the bag with the merchandise, which you can also see on the surveillanceI had no reason to doubt what the salesclerk had told me about being able to return the merchandise, she had been very helpful in finding merchandise for me The so called “clearly displayed” and “openly displayed” sign the store owner refers to was behind merchandise and pushed up against the register where it was impossible to seePlease review the surveillance footage and watch the owner pull it out, after she has to move a candle and other merchandise, from its hidden spot – nice way to deceive your consumersOnce again, why would I search the store for a sign when I had specifically asked the salesclerk? In addition, the store owner did not come out the first time the teenage clerk went to get her for me; instead she sent this very young girl to tell me I was lying and that the girl who sold me the merchandise would have never said thatYou can see that on the surveillance as wellI asked her to go back and get the owner The owner finally appeared and was condescending and rudeI do speak loud because I am partially deaf – speaking in a louder voice is not being “belligerent.” The owner had NO interest in listening to me and kept interrupting with a condescending attitudeWhen I tried to speak, she asked me to leave – which I complied with immediately I was the one that asked the store owner to call the salesclerk, she refusedHer statement on this is not a distortion – it is an out and out lie I have a witness for all events I will never step foot back in this store – the owner asked me to leave and I complied immediatelyEven with an apology from her in front of all her staff and the members in my group, I would not returnThe owner is not a reputable business person and I will not do business with her Regards, [redacted]
We are sorry to hear this customer has had an issue with our stated sales policies We have investigated and found the following:
The customer came in to the store to purchase *** *** items on Friday 10/24, The items in the *** *** hutches are current patterns and are
not discounted Discounted *** *** is not in the Hutches, and is clearly marked as clearance Our associated assisted the customer., and per the customer's request, found a piece of the current pattern, *** Magenta, in the regular price Hutches The customer then expressed interest in the pattern *** Cobalt in the clearance section The customer asked our associate if she could return any of the pieces as she wasn't sure what pettern her daughter would like Our associate clearly stated our return policy and stated: If the customer purchased the regular price, current pattern piece of *** Magenta, she could return it with a receipt within days If she wished to buy pieces of the discounted pattern, *** Cobalt, it was on clearance and could not be returned The customer opted to buy the clearance sale pieces in the Cobalt pattern In addition to the sales associate personally explaining our sales policies to the customer, the policy is also clearly displayed on a sign direclty under each register display, as well as the first line of our policy that prints on every sales receipt
The customer returned to the store on 10/to return the clearance *** pieces she had purchased The sales policies were again explained to the customer The store owner was also present and was able to work with the customer The owner calmly worked with the customer and never said to the customer that the customer was lying The owner simply stated that the associate that waited on the customer had been with us a long time, and it would be alarming that the associate would have made a mistake in stating the return policy The customer was stating that the associate "never told her that clearance items couldn't be returned." The customer became very loud and belligerent, at which our owner asked her professionally to lower her voice so that the issue could be discussed calmly, The owner was trying to explain to the customer that the owner could call the associate to see if the associate had erred in telling the customer that she could return clearance items If the associate had indeed erred, the owner was tying to explain that the store would take the return to rectify the errorInstead, the customer would not allow our owner to speak, became very rude, dropped the pieces on the counter, and stormed out of the store
The incident is on our store surveillance system which we have reviewed and have a copy We also reviewed the incident with the associate directly, who, again, did correctly state the clearance items return policy to the customer prior to the customer's decision and purchase
In such cases, we can make an exception and return the value of the pieces by issuing a store credit to be used to purchase other merchandiseThe owner was also unable to explain this to the customer due to her leaving the storeIf the customer would like, we will issue her a store credit for the value of the returned items In our seven years of operating Hallmark Gold Crown Stores, we have always and openly displayed and explained our return policies without incident, and do not mislead our customers We regret this customer has perceived this incident otherwise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The owner is GROSSLY distorting the factsObviously, she intimated the salesclerk into saying she did not tell me I could return the merchandise in question I NEVER purchase merchandise that is not returnable and that is especially true for a gift – a person would be careless and inconsiderate to give a gift that is not returnable Please view the store’s surveillance to look at the signs posted in the Hallmark storeThe signs for the [redacted] merchandise are 40% off and 50% offThe 50% off merchandise said “final sale,” but the 40% off sign did not say that and that is specifically why I asked the salesclerk – we were not even looking at the Magenta pattern when I asked her – we were at the register and I was getting ready to pay I did not see the receipt because the salesclerk put it in the bag with the merchandise, which you can also see on the surveillanceI had no reason to doubt what the salesclerk had told me about being able to return the merchandise, she had been very helpful in finding merchandise for me The so called “clearly displayed” and “openly displayed” sign the store owner refers to was behind merchandise and pushed up against the register where it was impossible to seePlease review the surveillance footage and watch the owner pull it out, after she has to move a candle and other merchandise, from its hidden spot – nice way to deceive your consumersOnce again, why would I search the store for a sign when I had specifically asked the salesclerk? In addition, the store owner did not come out the first time the teenage clerk went to get her for me; instead she sent this very young girl to tell me I was lying and that the girl who sold me the merchandise would have never said thatYou can see that on the surveillance as wellI asked her to go back and get the owner The owner finally appeared and was condescending and rudeI do speak loud because I am partially deaf – speaking in a louder voice is not being “belligerent.” The owner had NO interest in listening to me and kept interrupting with a condescending attitudeWhen I tried to speak, she asked me to leave – which I complied with immediately I was the one that asked the store owner to call the salesclerk, she refusedHer statement on this is not a distortion – it is an out and out lie I have a witness for all events I will never step foot back in this store – the owner asked me to leave and I complied immediatelyEven with an apology from her in front of all her staff and the members in my group, I would not returnThe owner is not a reputable business person and I will not do business with her Regards, [redacted]
We are sorry to hear this customer has had an issue with our stated sales policies We have investigated and found the following:
The customer came in to the store to purchase *** *** items on Friday 10/24, The items in the *** *** hutches are current patterns and are
not discounted Discounted *** *** is not in the Hutches, and is clearly marked as clearance Our associated assisted the customer., and per the customer's request, found a piece of the current pattern, *** Magenta, in the regular price Hutches The customer then expressed interest in the pattern *** Cobalt in the clearance section The customer asked our associate if she could return any of the pieces as she wasn't sure what pettern her daughter would like Our associate clearly stated our return policy and stated: If the customer purchased the regular price, current pattern piece of *** Magenta, she could return it with a receipt within days If she wished to buy pieces of the discounted pattern, *** Cobalt, it was on clearance and could not be returned The customer opted to buy the clearance sale pieces in the Cobalt pattern In addition to the sales associate personally explaining our sales policies to the customer, the policy is also clearly displayed on a sign direclty under each register display, as well as the first line of our policy that prints on every sales receipt
The customer returned to the store on 10/to return the clearance *** pieces she had purchased The sales policies were again explained to the customer The store owner was also present and was able to work with the customer The owner calmly worked with the customer and never said to the customer that the customer was lying The owner simply stated that the associate that waited on the customer had been with us a long time, and it would be alarming that the associate would have made a mistake in stating the return policy The customer was stating that the associate "never told her that clearance items couldn't be returned." The customer became very loud and belligerent, at which our owner asked her professionally to lower her voice so that the issue could be discussed calmly, The owner was trying to explain to the customer that the owner could call the associate to see if the associate had erred in telling the customer that she could return clearance items If the associate had indeed erred, the owner was tying to explain that the store would take the return to rectify the errorInstead, the customer would not allow our owner to speak, became very rude, dropped the pieces on the counter, and stormed out of the store
The incident is on our store surveillance system which we have reviewed and have a copy We also reviewed the incident with the associate directly, who, again, did correctly state the clearance items return policy to the customer prior to the customer's decision and purchase
In such cases, we can make an exception and return the value of the pieces by issuing a store credit to be used to purchase other merchandiseThe owner was also unable to explain this to the customer due to her leaving the storeIf the customer would like, we will issue her a store credit for the value of the returned items In our seven years of operating Hallmark Gold Crown Stores, we have always and openly displayed and explained our return policies without incident, and do not mislead our customers We regret this customer has perceived this incident otherwise