Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The owner is GROSSLY distorting the facts. Obviously, she intimated the salesclerk into saying she did not tell me I could return the merchandise in question.
I NEVER purchase merchandise that is not returnable and that is especially true for a gift – a person would be careless and inconsiderate to give a gift that is not returnable.
Please view the store’s surveillance to look at the signs posted in the Hallmark store. The signs for the [redacted] merchandise are 40% off and 50% off. The 50% off merchandise said “final sale,” but the 40% off sign did not say that and that is specifically why I asked the salesclerk – we were not even looking at the Magenta pattern when I asked her – we were at the register and I was getting ready to pay.
I did not see the receipt because the salesclerk put it in the bag with the merchandise, which you can also see on the surveillance. I had no reason to doubt what the salesclerk had told me about being able to return the merchandise, she had been very helpful in finding merchandise for me.
The so called “clearly displayed” and “openly displayed” sign the store owner refers to was behind merchandise and pushed up against the register where it was impossible to see. Please review the surveillance footage and watch the owner pull it out, after she has to move a candle and other merchandise, from its hidden spot – nice way to deceive your consumers. Once again, why would I search the store for a sign when I had specifically asked the salesclerk?
In addition, the store owner did not come out the first time the teenage clerk went to get her for me; instead she sent this very young girl to tell me I was lying and that the girl who sold me the merchandise would have never said that. You can see that on the surveillance as well. I asked her to go back and get the owner.
The owner finally appeared and was condescending and rude. I do speak loud because I am partially deaf – speaking in a louder voice is not being “belligerent.” The owner had NO interest in listening to me and kept interrupting with a condescending attitude. When I tried to speak, she asked me to leave – which I complied with immediately.
I was the one that asked the store owner to call the salesclerk, she refused. Her statement on this is not a distortion – it is an out and out lie.
I have a witness for all events.
I will never step foot back in this store – the owner asked me to leave and I complied immediately. Even with an apology from her in front of all her staff and the members in my group, I would not return. The owner is not a reputable business person and I will not do business with her.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The owner is GROSSLY distorting the facts. Obviously, she intimated the salesclerk into saying she did not tell me I could return the merchandise in question.
I NEVER purchase merchandise that is not returnable and that is especially true for a gift – a person would be careless and inconsiderate to give a gift that is not returnable.
Please view the store’s surveillance to look at the signs posted in the Hallmark store. The signs for the [redacted] merchandise are 40% off and 50% off. The 50% off merchandise said “final sale,” but the 40% off sign did not say that and that is specifically why I asked the salesclerk – we were not even looking at the Magenta pattern when I asked her – we were at the register and I was getting ready to pay.
I did not see the receipt because the salesclerk put it in the bag with the merchandise, which you can also see on the surveillance. I had no reason to doubt what the salesclerk had told me about being able to return the merchandise, she had been very helpful in finding merchandise for me.
The so called “clearly displayed” and “openly displayed” sign the store owner refers to was behind merchandise and pushed up against the register where it was impossible to see. Please review the surveillance footage and watch the owner pull it out, after she has to move a candle and other merchandise, from its hidden spot – nice way to deceive your consumers. Once again, why would I search the store for a sign when I had specifically asked the salesclerk?
In addition, the store owner did not come out the first time the teenage clerk went to get her for me; instead she sent this very young girl to tell me I was lying and that the girl who sold me the merchandise would have never said that. You can see that on the surveillance as well. I asked her to go back and get the owner.
The owner finally appeared and was condescending and rude. I do speak loud because I am partially deaf – speaking in a louder voice is not being “belligerent.” The owner had NO interest in listening to me and kept interrupting with a condescending attitude. When I tried to speak, she asked me to leave – which I complied with immediately.
I was the one that asked the store owner to call the salesclerk, she refused. Her statement on this is not a distortion – it is an out and out lie.
I have a witness for all events.
I will never step foot back in this store – the owner asked me to leave and I complied immediately. Even with an apology from her in front of all her staff and the members in my group, I would not return. The owner is not a reputable business person and I will not do business with her.
Regards,
[redacted]