Reid Floors & Renovations

Our initial contact with the customer was on February 28th when we went to her house to measure her hallway & foyerThe customer had already purchased the tile and we were hired to install itThe install date was March 13thOnce we started to install it, the installer noticed that the subfloor was uneven and going on a slantThe installer mentioned this to the customer and told her that he could put self-leveling on the subfloor to make it evenThe customer decided to not pay the extra costs for the self-leveling so the installer proceeded to install the tileThe customer also needed new transition strips - which were not part of our scopeThe installer received recommendations from our sales reps to determine the best transition strip for the customerThe customer paid for the new transition strips and the installer installed them at no costThe job was complete and the customer paid the final balance on March 24, The installer instructed the customer to let the grout dry for hours before mopping the floor.At the end of April, the customer contacted us regarding a few repairsThe installer went back and the customer said that she wanted the four tiles fixed (see photo) - this is where the subfloor was unevenAfter discussing the repair with the customer, the installer agreed to fix itThe repair is not a result of poor installation but a result of an uneven subfloor which the customer was made aware of at the beginning of the installationIf the customer would like for the installer to reinstall the four tiles, she would need to have a carpenter fix her subfloorOnce the subfloor is even, we will reinstall the four tiles at no cost to the customer