I got a bill from Reid Hospital and Healthcare Service regarding my daughter from 2/25/and the other was from 03/05/I had Primary and Secondary on herWhen I got the bill I called Medicaid who said the bill for Feb needed to be written off because they did not file a claim until April which was past the allotted time frame to file, The bill for March I was told that everything that has been submitted was paidI called Reid with this information and they said they would look into it and get back with meInstead they turn me over to collectionsAll this was in Jan 2015, did not even give me a chance to pay it or anythingI was told the only way to get it off my credit report was to pay it full which they would take 30% off or set up a payment planWhat they are doing is not right and needs to be investigated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have spoke to my insurance, CignaReid hospital owes my HRA (not [redacted] ) $519.78, they also owe [redacted] $since she had already paid in full and it was determined she did not owe the original amount Reid hospital has been holding onto these funds and not responsive to requests for reimbursement If it was I or [redacted] that owed Reid Hospital this money, we would have already been turned over to collectionsThey need to pay up in full and stop ducking their mistakes Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have spoke to my insurance, Cigna. Reid hospital owes my HRA (not [redacted]) $519.78, they also owe [redacted] $834.45 since she had already paid in full and it was determined she did not owe the original amount. Reid hospital has been holding onto these funds and not responsive to requests for reimbursement. If it was I or [redacted] that owed Reid Hospital this money, we would have already been turned over to collections. They need to pay up in full and stop ducking their mistakes.
Regards,
[redacted]
I got a bill from Reid Hospital and Healthcare Service regarding my daughter from 2/25/2011 and the other was from 03/05/2011 I had Primary and Secondary on her. When I got the bill I called Medicaid who said the bill for Feb needed to be written off because they did not file a claim until April 2012 which was past the allotted time frame to file, The bill for March 2011 I was told that everything that has been submitted was paid. I called Reid with this information and they said they would look into it and get back with me. Instead they turn me over to collections. All this was in Jan 2015, did not even give me a chance to pay it or anything. I was told the only way to get it off my credit report was to pay it full which they would take 30% off or set up a payment plan. What they are doing is not right and needs to be investigated.
Reid hospital has received the complaint filed by [redacted] on 02/20/2015. We have taken this account and adjusted off the balance. We feel since we did...
not do our due diligence on this account to make sure that Mrs. [redacted] received her bill in a timely fashion we adjusted account [redacted] to a zero balance. I have tried to call Mrs. [redacted] to explain to her what we were going to do but she wanted no part of the conversation. This account is currently as a zero balance and nothing else is owed to Reid Hospital on this account. Please let your client know that all of her concerns for this account have been addressed.
Sincerely,
[redacted] Billing Manager
I have investigated this account and wanted to assure you that Reid Health did not submit this bill to the patient's Insurance twice. We submitted one time which was on 06-22-2015 and received payment from the Insurance on 06-30-2015. At the time it was processed the Insurance stated "processed...
as primary". The Insurance did leave a balance of $1,687.65 as the patient stated and it was paid on 07-12-2016. It appears that the Insurance reprocessed this claim on their own stating "processed as secondary" on 07-13-2016. They issued a payment of 5519.78 creating a credit balance on the patient's account of $519.78 which is being reprocessed to be returned to the patient.We do not know what caused the Insurance to reprocess the claim but it was not initiated by Reid. We had a zero balance on the account and were no longer billing as of the 0742-2016.
The patient ([redacted]) can expect a refund of the $519.78.
I hope this answer is satisfactory to our patient and to the Revdex.com as we certainly don't want anything but positive feedbacks from our patients.
If anything else is needed please let me know.
Sincerely,
I got a bill from Reid Hospital and Healthcare Service regarding my daughter from 2/25/and the other was from 03/05/I had Primary and Secondary on herWhen I got the bill I called Medicaid who said the bill for Feb needed to be written off because they did not file a claim until April which was past the allotted time frame to file, The bill for March I was told that everything that has been submitted was paidI called Reid with this information and they said they would look into it and get back with meInstead they turn me over to collectionsAll this was in Jan 2015, did not even give me a chance to pay it or anythingI was told the only way to get it off my credit report was to pay it full which they would take 30% off or set up a payment planWhat they are doing is not right and needs to be investigated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have spoke to my insurance, CignaReid hospital owes my HRA (not [redacted] ) $519.78, they also owe [redacted] $since she had already paid in full and it was determined she did not owe the original amount Reid hospital has been holding onto these funds and not responsive to requests for reimbursement If it was I or [redacted] that owed Reid Hospital this money, we would have already been turned over to collectionsThey need to pay up in full and stop ducking their mistakes Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have spoke to my insurance, Cigna. Reid hospital owes my HRA (not [redacted]) $519.78, they also owe [redacted] $834.45 since she had already paid in full and it was determined she did not owe the original amount. Reid hospital has been holding onto these funds and not responsive to requests for reimbursement. If it was I or [redacted] that owed Reid Hospital this money, we would have already been turned over to collections. They need to pay up in full and stop ducking their mistakes.
Regards,
[redacted]
I got a bill from Reid Hospital and Healthcare Service regarding my daughter from 2/25/2011 and the other was from 03/05/2011 I had Primary and Secondary on her. When I got the bill I called Medicaid who said the bill for Feb needed to be written off because they did not file a claim until April 2012 which was past the allotted time frame to file, The bill for March 2011 I was told that everything that has been submitted was paid. I called Reid with this information and they said they would look into it and get back with me. Instead they turn me over to collections. All this was in Jan 2015, did not even give me a chance to pay it or anything. I was told the only way to get it off my credit report was to pay it full which they would take 30% off or set up a payment plan. What they are doing is not right and needs to be investigated.
Reid hospital has received the complaint filed by [redacted] on 02/20/2015. We have taken this account and adjusted off the balance. We feel since we did...
not do our due diligence on this account to make sure that Mrs. [redacted] received her bill in a timely fashion we adjusted account [redacted] to a zero balance. I have tried to call Mrs. [redacted] to explain to her what we were going to do but she wanted no part of the conversation. This account is currently as a zero balance and nothing else is owed to Reid Hospital on this account. Please let your client know that all of her concerns for this account have been addressed.
Sincerely,
[redacted] Billing Manager
I have investigated this account and wanted to assure you that Reid Health did not submit this bill to the patient's Insurance twice. We submitted one time which was on 06-22-2015 and received payment from the Insurance on 06-30-2015. At the time it was processed the Insurance stated "processed...
as primary". The Insurance did leave a balance of $1,687.65 as the patient stated and it was paid on 07-12-2016. It appears that the Insurance reprocessed this claim on their own stating "processed as secondary" on 07-13-2016. They issued a payment of 5519.78 creating a credit balance on the patient's account of $519.78 which is being reprocessed to be returned to the patient.We do not know what caused the Insurance to reprocess the claim but it was not initiated by Reid. We had a zero balance on the account and were no longer billing as of the 0742-2016.
The patient ([redacted]) can expect a refund of the $519.78.
I hope this answer is satisfactory to our patient and to the Revdex.com as we certainly don't want anything but positive feedbacks from our patients.
If anything else is needed please let me know.
Sincerely,
Natalie [redacted]
Manager/Credit and Collection