Reid Realty

The heating unit at our house has run perfectly for years Until Jacksonville Heating got to it In their annual inpection months ago, they said the capicitor had to be replaced for a cost of $ Nine months later for the next annual inspection, the same part had to be replaced They said they would only charge me labor since the part failed so quickly and therefore would only charge me $for labor The part took the technician five minutes to replace The technician was on site for the annual service call as part of my $annual service contract, so there could not be a service call charge or charge for mileage/time/gas to get to the site This means the technician commands a rate of $1,per hour, which is not likely ($for minutes = $1,per hour) First, what kind of company doesn't stand behind the parts they use? Second, the manager's response to the other reviewer's comment is that they use a flat rate pricing because it is most fair for their customers is utter bull*** There is nothing fair about charging a customer an exorbitant price for a shoddy part they installed less than one year prior that took minutes to install This is shady and unconscionable business ethics, bordering on a scam Steer clear of Jacksonville Heating Contractors

We have a Trane unit that is less than four years old. A Jacksonville Heating Contractors (JHC) technician told us twice that he did not think there was a leak. After having to add 3 pounds of refrigerant over two service calls, we had a different technician check for leaks. A leak was found. We had to replace the air handler motor, which was UNDER WARRANTY, but JHC charged us $336 labor for the 10-minute installation. Then we had to replace the evaporator coil that had the leak, and the evaporator coil was UNDER WARRANTY. JHC charged us $667 for two hours labor to replace the evaporator coil. Because of these outrageous labor charges for warranted parts, we would NOT recommend Jacksonville Heating Contractors..

The heating unit at our house has run perfectly for 15 years. Until Jacksonville Heating got to it. In their annual inpection 9 months ago, they said the capicitor had to be replaced for a cost of $134. Nine months later for the next annual inspection, the same part had to be replaced. They said they would only charge me labor since the part failed so quickly and therefore would only charge me $101 for labor. The part took the technician five minutes to replace.

The technician was on site for the annual service call as part of my $170 annual service contract, so there could not be a service call charge or charge for mileage/time/gas to get to the site. This means the technician commands a rate of $1,212 per hour, which is not likely. ($101 for 5 minutes = $1,212 per hour)

First, what kind of company doesn't stand behind the parts they use? Second, the manager's response to the other reviewer's comment is that they use a flat rate pricing because it is most fair for their customers is utter bull[redacted]. There is nothing fair about charging a customer an exorbitant price for a shoddy part they installed less than one year prior that took 5 minutes to install.

This is shady and unconscionable business ethics, bordering on a scam.

Steer clear of Jacksonville Heating Contractors.