Reider Associates

Customer purchased the air-conditioner after careful consideration knowing the price and the stores airconditioner return policy after days of looking at it in the store customer did get a chance to run the display air conditioner in the store to listen to it and using the remote control we did not pressure the customer to purchase the air conditioner if fact The customer wanted to get the same airconditioner that her daughter purchased @ Warrendale Appliance weeks beforeOn July the customer came back in the store stating that the air conditioner did not work we then asked the customer to bring it in the store if it indeed did not work we would swap it for a new modelThen the customer stated that she justs wanted her money back the customer and husband both created a disturbance in the store and were quite combative and loud we had to ask them to leave the store and return when they were calm enough to have an adult conversationThen the customer stated that she had weeks to decide if she liked the air conditioner if she didn't like she was told that we would take back at a 20% restocking fee? The restocking fee only applies to unopened new in box products for days NOT products used for two weeksThere was a heat wave 90+ for days before the purchasing of the ac conditioner and days after during a heat waveOur return policy given to the customer in a separate page of her emailed invoice clearly states that Seasonal products are not returnableThe return policy is posted xposter in large in a larger font on the rack where the air conditioners are displayed and on the counter where they sign the charge or enter the debit numberThe customer then became very angry and left the store with the air conditioner I guess it worked fine

This is our response to the complaint filed by [redacted] Her dryer was years old, so out of warrantyWe sent a repairman to her home to service the dryerWhen he got there, he said the husband had taken the door apart to try to do the repair himselfMy serviceman put the door back together and ordered the new handleUnfortunately ordering parts takes time, we placed the order with [redacted] appliance parts store When my technician called to set up a return time to install the handle, she told him not to comeShe then called me looking for a refund, which I didEven though, I paid my technician to go out and service her dryer, I knew she was upset with the time it took to get the handle, so I refunded her the money to make her happyShe then called my technician to have him come out and replace the handle He said she has been refunded, so if she wanted him to come out, she would have to pay that service fee again This still stands, I am happy to come out and replace the handle, but she is responsible for that $service fee.Thank you,***

This response is fabricatedWe never told the repairman not to comeWe couldn't even get the repairman to call us back and he no showed a scheduled appointmentNo comments were even made regarding the unnecessary and unprecedented rudeness by the staffThis is unacceptableWarrendale appliance should have their Revdex.com certification revoked immediately Regards, [redacted]

All ACs are Seasonal Products and are not ReturnableThat being said, install is a service the store offers too all customers at the time the customer purchases the A/C The install is paid for and the install is put in to a scheduleIn this situation [redacted] called the store weeks after He purchased the AC and requested the install the installer called him several times after he requested the install and offered times when he could Install and [redacted] was not available [redacted] requested a return of the AC weeks ago and I informed him of the stores policy on seasonal products and asked him if he wanted the installers to call him to install he declined my offer and I also gave his information to a installer and according to the installer [redacted] never returned the call to him.Built in Appliances are not sold on the condition that the Store is responsible for installing or maintainingThe store will facilitate communication with qualified tradesmen whether the customer accepts our help is a choice the customer makes with no influcece from the stores represenatives

This response is fabricated. We never told the repairman not to come. We couldn't even get the repairman to call us back and he no showed a scheduled appointment. No comments were even made regarding the unnecessary and unprecedented rudeness by the staff. This is unacceptable. Warrendale appliance should have their Revdex.com certification revoked immediately. 
Regards,
[redacted]

[redacted],The Your Stove is under manufactures warrantee and the servicer was NOT  Warrendale Appliance we have assisted you in the getting service to help you which may have been an error and confused you as to what company was resposiable for the service.  [redacted] The Manufacture is in the...

process of issuing the authoriztion to repace the stove. If the Manufacture decides to have Warrendale Appliance invoved in the REPLACING of the range we will contact you dirctly if you decide not to have Warrendale assist you we understand but to be clear the Warrantte is with [redacted] NOT Warrendale Appliance.

All ACs are Seasonal Products and are not Returnable. That being said, install is a service the store offers too all customers at the time the customer purchases  the A/C The install is paid for and the install is put in to a schedule. In this situation [redacted] called the store weeks after He...

purchased the AC and requested the install  the installer called him several times after he requested the install and offered times when he could Install and [redacted] was not available. [redacted] requested a return of the AC 2 weeks ago and I informed him of the stores policy on seasonal products and asked him if he wanted the installers to call him to install he declined my offer and I also gave his information to a installer and according to the installer [redacted] never returned the call to him.Built in Appliances are not sold on the condition that the Store is responsible for installing or maintaining. The store will facilitate communication with qualified tradesmen whether the customer accepts our help is a choice the customer makes with no influcece from the stores represenatives.

Customer purchased the air-conditioner after careful consideration knowing the price and the stores airconditioner return policy after 2 days of looking at it in the store customer did get a chance to run the display  air conditioner in the store to listen to it and using  the remote...

control we did not pressure the customer to purchase the air conditioner if fact  The customer wanted to get the same airconditioner that her daughter purchased @ Warrendale Appliance 2 weeks before. On July 31 the customer came back in the store stating that the air conditioner did not work we then asked the customer to bring it in the store if it indeed did not work we would swap it for a new model. Then the customer stated that she justs wanted her money back the customer and husband both created a disturbance  in the store and were quite combative and loud we had to ask them to leave the store and return when they were calm enough to have an adult conversation. Then the customer stated that she had 2 weeks to decide if she liked the air conditioner if she didn't like she was told that we would take back at a 20% restocking fee?  The restocking fee only applies to unopened new in box products for 7 days.  NOT products used for two weeks. There was a heat wave 90+ for 2 days before the purchasing of the ac conditioner and 3 days after during a heat wave. Our return policy given to the customer in a separate page of her emailed invoice clearly states that Seasonal products are not returnable. The return policy is posted 16 x20 poster  in large in a larger font  on the rack where the air conditioners are displayed and on the counter where they sign the charge or enter the debit number. The customer then became very angry and left the store with the air conditioner I guess it worked fine.

This is our response to the complaint filed by [redacted].  Her dryer was 2 years old, so out of warranty. We sent a repairman to her home to service the dryer. When he got there, he said the husband had taken the door apart to try to do the repair himself. My serviceman put the door...

back together and ordered the new handle. Unfortunately ordering parts takes time, we placed the order with [redacted] appliance parts store.  When my technician called to set up a return time to install the handle, she told him not to come. She then called me looking for a refund, which I did. Even though, I paid my technician to go out and service her dryer, I knew she was upset with the time it took to get the handle, so I refunded her the money to make her happy. She then called my technician to have him come out and replace the handle.  He said she has been refunded, so if she wanted him to come out, she would have to pay that service fee again.  This still stands, I am happy to come out and replace the handle, but she is responsible for that $139.95 service fee.Thank you,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Before, during, and after the purchase of the unit, I was never given my consumer receipt, any information about returns or anything to that nature. I was never told that the item was non returnable, I was never told the item was a seasonal product, I was never given anything in writing about the return and refund policy, I never received a receipt for my product. After purchasing the product, I requested an install and was told the installer was on vacation which initially delayed the installation. Warrendale had my contact information and I never heard back from Warrendale until I had to reach out multiple times to them about installing the unit, which eventually caused even further delay. There were no messages left on my phone by the installer. I am seeking a return of the unit and a refund of the full amount I was charged, as the item is still boxed and never opened. The business never informed me (the consumer) either verbally or in writing the return and refund policy as well as the actual receipt for the sale of the item at the time of sale. Regards,
[redacted]