Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
1. Mr. [redacted] signed a waiver.2. We drycleaned the panel. We can only follow the instructions. We did not make the curtain. The curtain had been previously damaged.3. We redid the panel and blocked it increase length. 4. Mr. [redacted] did not respond after we redid the panel.
[redacted]
I am rejecting this response because:Professional Dry Cleaning DOES NOT Cause High Quality Linen to Shrink almost 10 %. In my case drape shrunk 10 inches . I suspect that they equipment either malfunctioned and water got in the fluid or it was washed and dried in a drier instead of Dry Cleaned The Business did try and block the drape but no additional length was achieved when they attempted this. I told the staff when I picked it up that Blocking did not work. The business could have also measured the drape itself to confirm that. The drape has a label that details the proper length and cleaning instructionsI asked the staff at the location( on 3 different days ) to please have the owner call me to explain why Dry Cleaning would cause this shrinkage. No one ever called me and no one would give me a phone number to use to call them. I was left with no choice but to file a complaint with Revdex.comI did respond after they redid drape . I once asked owner to call me to discuss and they still did not
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
1. Mr. [redacted] signed a waiver.2. We drycleaned the panel. We can only follow the instructions. We did not make the curtain. The curtain had been previously damaged.3. We redid the panel and blocked it increase length. 4. Mr. [redacted] did not respond after we redid the panel.
Complaint:...
[redacted]
I am rejecting this response because:Professional Dry Cleaning DOES NOT Cause High Quality Linen to Shrink almost 10 %. In my case drape shrunk 10 inches . I suspect that they equipment either malfunctioned and water got in the fluid or it was washed and dried in a drier instead of Dry Cleaned The Business did try and block the drape but no additional length was achieved when they attempted this. I told the staff when I picked it up that Blocking did not work. The business could have also measured the drape itself to confirm that. The drape has a label that details the proper length and cleaning instructionsI asked the staff at the location( on 3 different days ) to please have the owner call me to explain why Dry Cleaning would cause this shrinkage. No one ever called me and no one would give me a phone number to use to call them. I was left with no choice but to file a complaint with Revdex.comI did respond after they redid drape . I once asked owner to call me to discuss and they still did not
Regards,
[redacted]