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Reina International Auto

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Reina International Auto Reviews (2) I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI also have paperwork, carbon copy paperwork, as a matter of fact And the amounts listed on my version of the paperwork do not match what the business owner is telling us MrReina continues to say he sold me the scooter for $plus fees That is not accurate.My carbon copy, as outlined in my previous response, does not support what the business has claimed: +Used Price: $1995.00+ Ladybug helmet: $99.95HCI helmet: no chargeDelivery: no charge+Service fees: $75.00-Discount: $275Total subject to tax: $(sub total)Then we add+state tax: $94.75+county tax: $9.48+local stadium tax: $1.88+non-taxable fees MV11: $112.00Total I paid = $2113.06.So the used price of the scooter on my carbon copy shows $ Even if the $discount (line con carbon copy receipt) is applied to that, the cost would still be $And even that amount is about a thousand bucks more than what a seven year old used Kymco scooter is worth (see evidence provided in my previous response)I am not asking for a refund of the costs associated with registration fees, taxes, helmet, and whatever MVis I believe a respectable business would agree to give me back the $which reflects the scooter price that I paid(Once again, that is the listed "Used Price" minus the "Discount" $275.00) Now, MrReina's offer to me was to "bring the bike in and we can evaluate the scooter and we can come up with a price and we'll purchase it from her." This ambiguous offer is not an acceptable solutionMrReina has shown me over and over again that he is not trustworthy or honorable and I have valid concerns that he would not "offer" a fair amount If he would guarantee to give me a minimum of $1545.05, which is the amount he says the scooter is worth, I would begrudgingly agree and we could consider this matter resolved I would even agree to $if he would agree to pick the scooter upI will attempt to attach pictures of my carbon copy; I only use a mobile device so a scanned document isn't an optionRegards, [redacted]

To Whom This May Concern:I , [redacted] ,of Reina International Auto Vespa Milwaukee, am replying to complaint ID # [redacted] regarding [redacted] 's complaint on the purchase of a Kymco Sento I'm sorry to hear how Ms [redacted] feels about her experience at our dealership and of me personallyWe have been in business for over years and most of our clientele has been repeat customers and referralsFurthermore, on a personal note I would never take advantage of a single-parent since I, myself , was a single parent for over years with sole custody of my daughter, while building this business with my two brothersOur business continues to be family owned and operated and we all know the importance of our word and reputationThe Kymco Sentos were in production from through 2012, new they sold for $2,including prep and destinationCurrently we are the only Kymco dealer in this area.This particular scooter is special because of its weight, height, and size which differs from all other scooters currently on the marketMs[redacted] came in and she looked at our scooter inventory and after a test drive she decided this was the scooter that best worked for herWe worked out the price and we sold the bike for a total price of $2113.06, this included the scooter, two helmets priced at $each, Wisconsin service fee at $75, $in sales tax, and $for the tile, registration and plate fee, and delivery of the scooter from Brookfield to Cedarburg for $75.00, essentially we sold the scooter to her for $We purchased the scooter for $1000.00.Anytime we get a pre-owned scooter we do an inspection, recondition, and a detailing of the scooter, we spend over $in this processOur profit on this vehicle gross is $Regardless of the profit we stand behind each our productsPlease note: scooters, if they are not ridden within to weeks the battery goes dead and you need to recharge the batteryWhen Ms[redacted] called and she had problems we sent one of our technicians to her house (at no charge) and the battery was deadWe picked up the scooter from her house in Cedarburg got it running and delivered it back to her house all at no chargeIn regards to Ms [redacted] 's phone call in September 2016, I am usually out of the office Tuesday through Thursday for auctions, if I wasn't here, someone usually tries to resolve the issue and call the person backI did not hear from Ms [redacted] until March , she called because the bike was not runningWe explained to Ms [redacted] that this bike had to be plugged into a battery tender to keep the battery charged if it is not being riddenWe went to go pick up the bike from her house and the bike had been sitting for monthsThe scooter needed a new battery at the same time, I told her that we're going to install a battery tender to keep the battery charged and the total charges with pick up and delivery was over $and I offered to charge for only $which she agreed to and paidAfter this she sent me some unkind emailsI tried to call her several times, once she hung up on me, other times I called and emailed she did not answer nor return any of my phone calls or emailThen I sent her a second email addressing this matter and wanting to resolve it but never heard back from herIf you need any documents I have the purchase contract, a copy of the check with which we purchased the scooter, and the emailsI would like to work with the and Ms[redacted] to resolve this matterIf Ms [redacted] would like to sell us back the scooter, she can make an appointment with us and after inspecting the scooter we can make an offer to purchase it.Thank you, [redacted] ***

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