Reiner Wear

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@reinerwear.com Hi ***, We checked with our merchant service company Redwood Merchant to verify that the payment was received, and it was, there was some sort of error on the part of either Yahoo.com or Redwood Merchants, to the point that we were told the payment was pending, when in fact it was completed I am very sorry for the error, the information given to us by Yahoo.com still shows we never received the payment, however when we received our statement from Redwood Merchant Services, they did credit us for the payment You have been refunded for the payment in full, $40.78, you should see a refund on your card in to business days I am so sorry for the error, but very happy we finally were able to fix itHave a great evening Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks for your help Revdex.com

Initial Business Response /* (1000, 5, 2015/11/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@reinerwear.com
Hi [redacted],
We checked with our merchant service company Redwood Merchant to verify that the payment was received, and it was, there was some...

sort of error on the part of either Yahoo.com or Redwood Merchants, to the point that we were told the payment was pending, when in fact it was completed.
I am very sorry for the error, the information given to us by Yahoo.com still shows we never received the payment, however when we received our statement from Redwood Merchant Services, they did credit us for the payment.
You have been refunded for the payment in full, $40.78, you should see a refund on your card in 2 to 3 business days.
I am so sorry for the error, but very happy we finally were able to fix it. Have a great evening.

Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for your help Revdex.com.