Reis Asphault and Demolition

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'd like to find out the guideline of pricing for a project like this I have contacted several other companies to get a quote for a job replacing the parts, none of them exceed $ When a company overcharges you under such emergency situation, it is a rip off When I contacted him later on in the afternoon on the same day, he asked me how much discount I am looking for and asked me to promise that if he did offer the discount I asked for (which was only down to $150), I shall not go to the media, I shall not report to anyone and the warranty will only be days So he knew he overcharge customer, otherwise he would not even consider the option of reducing $ We had no choice but to agree on the job because I have a year old man in the house who is freezing and even nothing is done, I need to pay a trip fee, but I never imagined that someone can overcharge this much I am here to figure out what a reasonable repair fee is and let other people know this company and learn the lesson
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'd like to find out the guideline of pricing for a project like this I have contacted several other companies to get a quote for a job replacing the parts, none of them exceed $ When a company overcharges you under such emergency situation, it is a rip off When I contacted him later on in the afternoon on the same day, he asked me how much discount I am looking for and asked me to promise that if he did offer the discount I asked for (which was only down to $150), I shall not go to the media, I shall not report to anyone and the warranty will only be days So he knew he overcharge customer, otherwise he would not even consider the option of reducing $ We had no choice but to agree on the job because I have a year old man in the house who is freezing and even nothing is done, I need to pay a trip fee, but I never imagined that someone can overcharge this much I am here to figure out what a reasonable repair fee is and let other people know this company and learn the lesson
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complaint has been resolved 10/

We received a no heat call from *** *** on January *** at 2:pm at that time we scheduled for a tech to come out the next day at 9:am. We explained to every customer how we work as a company, it goes as follows:Okay let me explain how we do businessWe are an upfront pricing
company.That means we let you know how much our work will be before we start, including coming out to you home to access the situation. Our Trip Fee is: $Regular plus taxThis will get you a qualified tech to your house to access the situation and he will give you options to correct it for youNo work will be done unless you approve the work.If you decide to have the work done with our companyGreat! Then the Trip Fee is waived. If you decide not to have our company do the workThat will be fine as wellThe Trip Fee will still be due.As you can see we are up front with our customers to make sure there is no question with how we work. I attached a sound file of the actual phone call with the customer before we came out to her home, copies of the work that was offered to the customer, and what work that was approved and what work was rejectedYou can see that the customer:Approved the work.Accepted the work was working properly when we left.We also indicated that the thermostat needed to be replace due to it working intermittently and may cause them to not have heat if they did not do the work and they decided not to do the work.We also informed the customer that their system is in poor shape and needs to have maintenance performed to the systemsWe offered a maintenance program to preform service to their system, they declined on that as well.The customer asked about the using the $coupon that they saw online, we explained we needed a copy of the coupon in order to use itThe customer did not have it, but we had her send it to the office via email, we honored it even though she did not print it out and give it to usI know that I can’t use a coupon somewhere unless we have the coupon at the time of purchase.*** *** called days after we made the repair to her boiler stating the air was not blowing, we explain to *** *** that there would be a trip charge for us to come out to see what was wrong and if it would be under warrantyWe clearly explained to *** *** that if our repair was the cause of her heating issue we would repair it under warranty and the trip charge would not be charged to herBut she did not want to understand about how we go about doing business. There were recommended repairs we told *** *** to make and she decided not to make all of the repairs we suggested, there is a very high chance the thermostat that had intermitting problems was the cause of her no heat condition.*** *** changed her mind after we made the repair she approved and her heat was fixedAt this time, she looked up the price of a similar part cost onlineThat part did not include the all of the items it takes to make the repair. We had to come to the house We had to figure out why the heat was not working Then we had to safely depressurize the heating system We had to disconnect the electricity to the Circulator pump that had failed We had to remove the failed circulator pump We made sure the flanges where in good condition We installed a new Circulator pump with Internal Flow Check (IFC) this is a upgraded Circulator pump then what the *** *** had before We Replaced the gaskets to the Circulator pump to insure water was not to leak We refilled the boiler with water and pressurized as needed We purged air from both the first floor heating loop as well as the second floor system We observed the system operation and ensured the it was working properly.I strongly believe the repair we made was done correctly and is still working fine, because if our part had failed I would have heard it from *** ***.EddieEdward B*** Jr.*** *** ***
** *** ***
*** *** ***
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We received a no heat call from [redacted] on January [redacted] 2016 at 2:32 pm at that time we scheduled for a tech to come out the next day at 9:00 am. We explained to every customer how we work as a company, it goes as follows:Okay let me explain how we do business. We are an upfront pricing...

company.That means we let you know how much our work will be before we start, including coming out to you home to access the situation. Our Trip Fee is:  $129.99 Regular plus tax. This will get you a qualified tech to your house to access the situation and he will give you options to correct it for you. No work will be done unless you approve the work.If you decide to have the work done with our company. Great! Then the Trip Fee is waived. If you decide not to have our company do the work. That will be fine as well. The Trip Fee will still be due.As you can see we are up front with our customers to make sure there is no question with how we work. I attached a sound file of the actual phone call with the customer before we came out to her home, copies of the work that was offered to the customer, and what work that was approved and what work was rejected. You can see that the customer:Approved the work.Accepted the work was working properly when we left.We also indicated that the thermostat needed to be replace due to it working intermittently and may cause them to not have heat if they did not do the work and they decided not to do the work.We also informed the customer that their system is in poor shape and needs to have maintenance performed to the systems. We offered a maintenance program to preform service to their system, they declined on that as well.The customer asked about the using the $40.00 coupon that they saw online, we explained we needed a copy of the coupon in order to use it. The customer did not have it, but we had her send it to the office via email, we honored it even though she did not print it out and give it to us. I know that I can’t use a coupon somewhere unless we have the coupon at the time of purchase.[redacted] called 2 days after we made the repair to her boiler stating the air was not blowing, we explain to [redacted] that there would be a trip charge for us to come out to see what was wrong and if it would be under warranty. We clearly explained to [redacted] that if our repair was the cause of her heating issue we would repair it under warranty and the trip charge would not be charged to her. But she did not want to understand about how we go about doing business. There were recommended repairs we told [redacted] to make and she decided not to make all of the repairs we suggested, there is a very high chance the thermostat that had intermitting problems was the cause of her no heat condition.[redacted] changed her mind after we made the repair she approved and her heat was fixed. At this time, she looked up the price of a similar part cost online. That part did not include the all of the items it takes to make the repair. 1.            We had to come to the house.2.            We had to figure out why the heat was not working.3.            Then we had to safely depressurize the heating system.4.            We had to disconnect the electricity to the Circulator pump that had failed.5.            We had to remove the failed circulator pump.6.            We made sure the flanges where in good condition.7.            We installed a new Circulator pump with Internal Flow Check (IFC) this is a upgraded Circulator pump then what the [redacted] had before.8.            We Replaced the gaskets to the Circulator pump to insure water was not to leak.9.            We refilled the boiler with water and pressurized as needed.10.          We purged air from both the first floor heating loop as well as the second floor system.11.          We observed the system operation and ensured the it was working properly.I strongly believe the repair we made was done correctly and is still working fine, because if our part had failed I would have heard it from [redacted].EddieEdward B[redacted] Jr.[redacted]
[redacted]
[redacted]
[redacted]###-###-####v###-###-####f[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]