Rejuvenasia

To Whom This may Concern, I am responding to the statement made by Deb F [redacted] on May 25, I strongly disagree with MsF*'s statementMsF [redacted] has been given all pertinent charts and information by myself and her former attorney, whom is no longer representing MsF [redacted] due to her inability to cooraporate with her providers Deb F [redacted] was referred to me in July of I treated Ms.F [redacted] eight timesShe was referred to me as a Personal Injury CaseThese types of clients I have treated a total of times in my year careerI am in the business to help and heal those that I canMost clients are grateful to see me and grateful when they leave, because they feel so wonderful after treatmentMy regular clientle agrees to pay at each time of service The few clients that I have accepted as PI cases, such as Deb F*, are referred to me by doctors, and/or attorneys I agree to take their cases on a lien; meaning I do not charge the client each time they come in for treatment, as I would a regular clientAt the close of their treatment, a bill is submitted to their insurance, by their attorneyI treat this type of transaction differently then my regular clientle, due to the fact that I am billing their casesThis takes time to keep notes, prepare bills, communicate with insurance companies, attorneys, etcThis means there are additional fees that applyThis was explained to her by her attorneyAt the beginning of each treatment I did take short hand notes of MsF*'s condition, that were then transferred to her chart in my computer after each treatment and then the handwritten notes were destroyedThe handtyped chart, which was sent to her in her bill, is the sum total of all the notes that I have in my possession These are THE ONLY treatment notes I haveIn today's medical world, Doctor's and medical providers generally offer their treatment notes in a typed formThis was how MsF*'s chart was keptHer bill included the date of treatment, treatment notes/medical codes, duration of treatment, and amount owed At the time I began treating MsF*, she was being represented by Martin PulvermanWhen MsF [redacted] disputed my final bill to her, I contact her attorney, and explained the bill and total, which was then explained to her by her attorneyIt was explained to her that I have a billing fee and that this was the reason the bill was higher then my regular rateThis is a $fee each treatment for me to record notes in her chart MsF [redacted] decided to challenge the bill, and recreated an "adjusted" bill, in the amount that she thought to be correctThis is considered insurance fraudHer insurance company was then made aware of her actionsIt is no place for a patient/client to adjust a legal medical bill To answer her complaint: MsF [redacted] was given her treatment notes, which were all a part of her final bill When she took it upon herself to "adjust" my final bill, which is insurance fraud, I realized that we would need to communicate via her attorneyThe total bill was explained to her by attorney, M [redacted] I was in communication with MsF [redacted] via her attorney until recently, when her attorney had to terminate his representation of her case, due to her poor conduct, inability to cooporate, and hostile behavior towards all providersFor any further communication, please contact my attorney, who will now be handling all future correspondence, and handling this case with legal action, if needed.M [redacted] @mccannlaw.com

To Whom This may Concern,
I am responding to the statement made by Deb F[redacted] on May 25, 2015. I
strongly disagree with Ms. F[redacted]'s statement. Ms. F[redacted] has been given
all pertinent charts and information by myself and her former attorney,
whom is no longer representing Ms. F[redacted] due to...

her inability to
cooraporate with her providers.
 Deb F[redacted] was referred to me in July of 2014. I treated Ms.F[redacted] eight
times. She was referred to me as a Personal Injury Case. These types of clients I
have treated a total of 5 times in my 15 year career. I am in the
business to help and heal those that I can. Most clients are grateful to
see me and grateful when they leave, because they feel so wonderful
after treatment. My regular clientle agrees to pay at each time of
service.
 The few clients that I have accepted as PI cases, such as Deb F[redacted],
are referred to me by doctors, and/or attorneys.  I agree to take their
cases on a lien; meaning I do not charge the client each time they come
in for treatment, as I would a regular client. At the close of their
treatment, a bill is submitted to their insurance, by their attorney. I
treat this type of transaction differently then my regular clientle, due
to the fact that I am billing their cases. This takes time to keep
notes, prepare bills, communicate with insurance companies, attorneys,
etc. This means there are additional fees that apply. This was explained
to her by her attorney. At the beginning of each treatment I did take
short hand notes of Ms. F[redacted]'s condition, that were then transferred to
her chart in my computer after each treatment  and then the handwritten
notes were destroyed. The handtyped chart,  which was sent to her in her
bill, is  the sum total of all  the notes that I have in my possession.
These are THE ONLY treatment notes I have. In today's medical world,
Doctor's and medical providers generally offer their treatment notes in a
typed form. This was how Ms. F[redacted]'s chart was kept. Her bill included
the date of treatment, treatment notes/medical codes, duration of
treatment, and amount owed.
At the time I began treating Ms. F[redacted], she was being represented by
Martin Pulverman. When Ms. F[redacted] disputed my final bill to her, I
contact her attorney, and explained the bill and total, which was then
explained to her by her attorney. It was explained to her that I have a
billing fee and that this was the reason the bill was higher then my
regular rate. This is a $25 fee each treatment for me to record notes in
her chart.  Ms. F[redacted] decided to challenge the bill, and recreated an
"adjusted" bill, in the amount that she thought to be correct. This is
considered insurance fraud. Her insurance company was then made aware of
her actions. It is no place for a patient/client to adjust a legal
medical bill.
To answer her complaint: Ms. F[redacted] was given her treatment notes, which
were all a part of her final bill.  When she took it upon herself to
"adjust" my final
bill, which is insurance fraud, I realized that we would need
to communicate via her attorney. The total bill was explained to her by
attorney, M[redacted]. I was in communication with Ms. F[redacted] via
her attorney until recently, when her attorney had to terminate his
representation of her case, due to her poor conduct, inability to
cooporate, and hostile behavior towards all providers. For any further communication, please contact my
attorney, who will now be handling all future correspondence, and
handling this case with legal action, if needed.M[redacted]@mccannlaw.com

Review: I am writing, with regret, to make a formal complaint on Ms. A[redacted]. Ms. W[redacted]’s business information is provided above. At the time I knew her, Ms. W[redacted] was in business for herself with no employees or business partners.

My complaint, with addendums 1-8 attached follows as does a brief history of my accident:

1. Ms. W[redacted] has over billed my sessions by 25.00 per session. I saw her eight ‘8’ times, from July 15, 2014 to September 2, 2014, I have been overcharged by a total of $200.00.

Issue: Upon first meeting Ms. W[redacted] I asked what her rates were per hour. Ms. W[redacted] responded that she charged $100.00 per one hour and $150.00 per one and one half hours. I didn't have paper and asked for a business card so that I could write her rates on it. (Addendum 1)

Ms. W[redacted]s Rejuvenasia website menu also includes these rates. (Addendum 2)

In September-October, 2014, I was contacted by Ms. W[redacted], via telephone, to come and pick up the invoice for her services to be submitted to the insurance company for payment. I reviewed the invoice and noticed that Ms. W[redacted] charged me $150.00 for 75 minutes instead of $125.00. This was an over charge of 25.00 per session amounting in a 200.00 overcharge. (Addendum 3 ).

I immediately called Ms. W[redacted]’s office and left a voicemail message explaining what I thought was a simple typo on her part and that I would pick up the revised invoice, if that was what she desired. I then called Attorney P[redacted]s office and made them aware of the typo on the invoice and asked them not to not process the claim, which to my dismay, he did anyway. To date, Ms. W[redacted] has never responded to me regarding this issue.

After many attempts to resolve this matter with Ms. W[redacted], I wrote on December 19, 2014 again explaining the situation and that due to lack of response from her and pressure from the attorney wanting to send the charges into the insurance company I had revised the invoice on her behalf and provided a copy to the attorney. I had hoped that this letter would finally prompt her a response from her, it did not. (Addendum 4)

Attorney P[redacted], on numerous occasions, told me that he did not get involved with client and provider with regard to fees, that he had no contact with Ms. W[redacted] and he actually claimed to not know her. (Though Ms. W[redacted] had told me she had worked with Attorney P[redacted], Dr. Johnson and Dr. T[redacted] on prior accident insurance related cases.) In an email December 22, 2014 Attorney P[redacted] wrote that he had contacted Ms. W[redacted] regarding the correct insurance coding on the invoice. In that email he states that Ms. W[redacted] was firm on what she had charged me and would not change the invoice. Again, I add, Ms. W[redacted] has never seen fit to communicate with me. (Addendum 5 )

2.) I also had (have) issue with the treatment notes as written on the invoice as they did (do) not reflect my actual treatment results. Ms. W[redacted] wrote the notes' as though I were miraculously getting better each time I saw her, this is not true. I am, as of this date, still recovering from the injuries sustained in the accident. (Addendum , Pages 1, 2 or Addendum , Pages 2, 3)

For example: The first visit Ms. W[redacted] did a lot of deep tissue massage and she noticed that my jaw was misaligned, she sent me back to Dr. Johnson to adjust the jaw. After the first visit, I was in so much pain I could barely stand to have her touch me at the next session. There is nothing in the invoice treatment notes that indicates this. She also spoke of giving me exercises to do. I don't recall this, but even if she did I was in no condition to exercise.

Each time I saw Ms. W[redacted] she would question me and take notes on an 8.5" x 11" piece of paper, one page for each session.

3.) I have contacted Ms. W[redacted] to discuss the billing errors many times via phone and finally letter. Ms. W[redacted] has never responded to either my calls or letters.

As outlined above, Ms. W[redacted] has never responded or contacted me to discuss either the billing issue or my receiving the notes she took each session. I find Ms. W[redacted]s behavior unusual and quite unprofessional.

4.) I have contacted Ms. W[redacted], in writing, three times in an attempt to acquire the handwritten chart notes she took each time I had a session with her. Ms. W[redacted] has never responded. (Addendums: 6, 7, 8)

5.) Ms. W[redacted] holds both an esthetician and a massage therapist license. I noticed that her website menu includes lash and brow tinting services; I believe she may not be licensed to do so.

Brief History:

On the morning of June 13, 2014 I was in a car accident with a semitrailer, the semi-driver was 100% at fault. Though I did not break any bones, I suffered whiplash in the neck and pelvic area and had torn tissue, ligaments and muscle from head to toe, listed are some of the major muscular tears to my right side, they are: entire right arm from shoulder to fingers, torn rotator cuff, hip joint, torn meniscus in both knees, and " tear in ankle, blurry vision, constant ringing in the ears and my right jaw at times is misaligned.

From June 13, 2014 to the present I am still in recovery and have slept in a recliner since the accident as it is too painful to lie down. I have not had a full nights rest since the accident; I will wake up 2-3 times each night often having to use a heating pad to alleviate the pain. From June 13, 2015 to mid-January 2015 I was in so much pain and so tired that I had difficulty mentally completing even the smallest task. It would take me days to complete the simplest task.

Following the accident I was seeing a chiropractor, Dr. Brad Johnson, who referred me to Ms. W[redacted]’s business for massage. (He also referred me to an attorney (P[redacted]) and a physician (T[redacted]) whose expertise is prolotherapy (his office has been shut down by the Santa Barbara Department of Health and the CDC) for causing Hep-C outbreak in Santa Barbara. Yes, I have had to be tested and thank God I did not contract Hep-C. My experience with this group is that they prey upon auto accident victims, but that is another issue unrelated to this story.

I write this letter as I wish to have a violation or reprimand placed on Ms. W[redacted]’s record. This is not something I choose to do lightly. The fact that she overcharged me, will not provide me with my patient chart and has never responded to a query after nine months of asking is outrageous.Desired Settlement: The fact that she overcharged me, will not provide me with my patient chart

Business

Response:

To Whom This may Concern,

I am responding to the statement made by Deb F[redacted] on May 25, 2015. I

strongly disagree with Ms. F[redacted]'s statement. Ms. F[redacted] has been given

all pertinent charts and information by myself and her former attorney,

whom is no longer representing Ms. F[redacted] due to her inability to

cooraporate with her providers.

Deb F[redacted] was referred to me in July of 2014. I treated Ms.F[redacted] eight

times. She was referred to me as a Personal Injury Case. These types of clients I

have treated a total of 5 times in my 15 year career. I am in the

business to help and heal those that I can. Most clients are grateful to

see me and grateful when they leave, because they feel so wonderful

after treatment. My regular clientle agrees to pay at each time of

service.

The few clients that I have accepted as PI cases, such as Deb F[redacted],

are referred to me by doctors, and/or attorneys. I agree to take their

cases on a lien; meaning I do not charge the client each time they come

in for treatment, as I would a regular client. At the close of their

treatment, a bill is submitted to their insurance, by their attorney. I

treat this type of transaction differently then my regular clientle, due

to the fact that I am billing their cases. This takes time to keep

notes, prepare bills, communicate with insurance companies, attorneys,

etc. This means there are additional fees that apply. This was explained

to her by her attorney. At the beginning of each treatment I did take

short hand notes of Ms. F[redacted]'s condition, that were then transferred to

her chart in my computer after each treatment and then the handwritten

notes were destroyed. The handtyped chart, which was sent to her in her

bill, is the sum total of all the notes that I have in my possession.

These are THE ONLY treatment notes I have. In today's medical world,

Doctor's and medical providers generally offer their treatment notes in a

typed form. This was how Ms. F[redacted]'s chart was kept. Her bill included

the date of treatment, treatment notes/medical codes, duration of

treatment, and amount owed.

At the time I began treating Ms. F[redacted], she was being represented by

Martin Pulverman. When Ms. F[redacted] disputed my final bill to her, I

contact her attorney, and explained the bill and total, which was then

explained to her by her attorney. It was explained to her that I have a

billing fee and that this was the reason the bill was higher then my

regular rate. This is a $25 fee each treatment for me to record notes in

her chart. Ms. F[redacted] decided to challenge the bill, and recreated an

"adjusted" bill, in the amount that she thought to be correct. This is

considered insurance fraud. Her insurance company was then made aware of

her actions. It is no place for a patient/client to adjust a legal

medical bill.

To answer her complaint: Ms. F[redacted] was given her treatment notes, which

were all a part of her final bill. When she took it upon herself to

"adjust" my final

bill, which is insurance fraud, I realized that we would need

to communicate via her attorney. The total bill was explained to her by

attorney, M[redacted]. I was in communication with Ms. F[redacted] via

her attorney until recently, when her attorney had to terminate his

representation of her case, due to her poor conduct, inability to

cooporate, and hostile behavior towards all providers.

For any further communication, please contact my

attorney, who will now be handling all future correspondence, and

handling this case with legal action, if needed.M[redacted]@mccannlaw.com