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Relax Pro LLc

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Reviews Relax Pro LLc

Relax Pro LLc Reviews (1)

Initial Business Response /* (1000, 5, 2015/08/10) */
Customer brought vehicle in on 7/2/the vehicle had our ultimate wash doneIt was sent through our wash and once on the outside it was noticed that there was in fact a piece of plastic molding hanging offThe customer came over and looked
the vehicle over and told our finish closer that there was a scratch on the door and also seen the plastic that was bentThe supervisor on duty went inside to fill out a quality control incident report and to also looks over our camera system to see what happened, once looked over the supervisor noticed that the scratch on the door was already there prior to us doing any work to the vehicleAt this point the supervisor brought out the General Manager to look over the plastic molding that was bentOnce looked over the General Manager did notice that there was a plastic clip missing that helps hold this piece on the vehicle and since it was missing it did make it easier for the clothes on the wash to grab ahold of this plasticThe General Manager explained this part to the customer and also offered to push the plastic back in and put a new clip in itCustomer gave permission and said things were doneSince there was already something missing on the vehicle prior to our service we are not liable for any damage done to vehicle
Initial Consumer Rebuttal /* (3000, 8, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The clip was not missing prior to me coming inI have never had work done in that area of my vehicle that would cause a clip to be goneThe GM looked over my vehicle and said there was a clip missing on the other side of my vehicle (which was not true) and made the assumption that the clip was missing prior to me coming inHe did put a new clip in but when I asked him about the fact that the molding still had a crease in it, he said I would have to talk to another managerI never at any time said things were "done"
When I called to resolve this another manager by the name of *** refused to work with me - taking the word of the GM over mine; refused to offer any kind of solution or compromise; would not give me the name of anyone higher up than him that I could talk to or even his last name

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Address: 17150 North Bay Road #2407, Sunny Isles Beach, Florida, United States, 33160

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