Relax Services Tax Center

This letter is to response to Mr***'s complaint submitted on 06/19/17.Mr*** came to our offce on 3/8/to ask us to help him to file his income tax return because he received a letter from IRS that they requested him to file his back taxes years which are 2012, 2013, 2014, 2015, and
He came to our offce without any income or tax documentsWe asked him to go online to get his income transcript from IRS websiteAfter helping him for few hours, he could not login the IRS website because he could not verify himself onlineThen we gave him IRS center location near his residentWe told him to call in and make with RS to get his income tanscriptAfter he got the IRS income transcript, he came back to our offce again and gave us his income franscriptAfter interview him for hours, then he said that his wife had a business in tooWe asked him about business income and expensesHe did not have with himWe asked him to get the income transcript for his wife and business checking accountHe needs to provide us business income and expenses before we can help him outHe called his bank to get the bank statements for Then he came back to our offce after he got his bank statementsWe told him again that he needs to provide us business income and expenses information based on his business bank statementsWe showed him how to generate his income and expenses from his bank statements for 2012.On 03/23/17, Mr*** came to our offce again and was explained about our company's policy before the filing process startedHe was aware of and ageed to the initial deposit, cancellation fee, and tax feeSince he was a new client, our policy required an initial,non-refundable deposit in the amount of $He used his debit card and inputted his pin numbers to pay for itOn 04/14/17, he tried to dispute the $claiming that he did not use his card to pay for the depositHe failed because we were able to provide the receipt and the policy agreement with his signatureSince he lied about not using his card, he lost the and the $was reversed to our account on 07/05/17.Mr***'s tax preparation fee was generated by the total number of forms that we completed for himAfter deducting the $deposit that he already paid, the remaining fee was tax year 2012, not $as he claimedHe signed on fre tax forms and said he will paywhen his spouse comes to sißlUp unül today, his spouse has never showed up at our offce and no payment has ever been receivedWe tied to contact them multiple times but no responseHe received IRS letter stating that he has to file back taxes from We explained to him that we only can work on one tax year at a After he pays for tax 2012, we will work on his other tax yearsWe also advised him that each tax year that he wanted to file will be charged separately since we charge by forms and we are not open for free serviceBesides hours spending on going line-by-line with him on his tax files, we also spent more than hours just to help him get his business reports and his dependents' information organized and his IRS franscripts orderedIt was more than the time that we usually spend on other clients.All of our clients for current tax year have the options to pay their tax preparation fees at the omce by cash, debit, money order, or cashier checkIf they cannot pay for the fees after we completed the tax file, and clients reviewed, understood, and siY1ed their tax forms, we still help them out by submitting their files first and collect our fees later when they get their refundsAfter they receive the refunds, they still have the to pay by cash, debit, money order, or cashier checkOr they can choose to cash their refund checks to pay for the feesMr*** did not have these options because he filed which is back taxes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY. Letter stated my wife didn't show up and came to the office, who signed her name on the document and how is this contract valid. My wife didnt want to come down and sign the documents with this firm due to feeling uncomfortable about what I told her about the false filings that this firm wanted to do on my taxes. I called my bank to cance the transaction due to services not delivered after Lilianne tried to alter my tax preparation and numbers along with wanting more money on the back end. I'm not the only victim her firm tried to scam. Please refer to the Yelp reviews about her business conduct in details to what happened. I used my ATM card to charge $300 and didn't expect to pay another thousand plus for this crazy lady to scam me for more money. This is crazy and illegal for her to do this. Her firm needs to be shut down for illegal tax filings.]
Regards,
[redacted]