We are a contractor for 2-Home Buyers WarrantyThey dispatch claims to us for homeowners that have a warranty in placeWhen our tech made the first visit to Ms***'s home, the lights were not flickeringHe checked connections in the electrical panel and did not find a problemThe second visit the lights were flickering, so we again checked the connections in the panel, and also in the electrical meter outside of the homePlease note that 2-10's warranty DOES NOT cover any electrical issues outside of the homeWe suggested she call LG&E to see if they had any issuesApparently, the underground electrical service from LG&E's transformer to her home developed a problemThe only way we have to find those problems is to contract we a locating service, who has the equipment to trace the wire, and sometimes, find the faultIt was not our responsibility to make repairs other than those covered by the warrantyWe do apologize for the late response to her voice mail, but we are extremely busyEven if we had been able to respond to her 3:PM call, our techs would have been on overtime and she would have had to pay us for the overtime charge alsoWe did everything required by our contract with 2-Warranty, so the $deductible that was paid to us was earned according to the terms of her warranty.Ms***'s initial Work Order from 2-was emailed to us on 7/30/late in the afternoon, we left her a voicemail on 8/1/16, and when she returned the call, asked us to hold on the the orderShe eventually called back and scheduled the call for 8/15/The second work order was received on 9/21/16, at which time we called and left a voicemailMs [redacted] never called us back, so we called again on 10/10/and she scheduled the call for 10/13/As you can see from the attached work order, her warranty does not include " wiring outside of the home, or wiring or other electrical items located outside of the perimeter of the principal dwelling and attached garage"
We are a contractor for 2-Home Buyers WarrantyThey dispatch claims to us for homeowners that have a warranty in placeWhen our tech made the first visit to Ms***'s home, the lights were not flickeringHe checked connections in the electrical panel and did not find a problemThe second visit the lights were flickering, so we again checked the connections in the panel, and also in the electrical meter outside of the homePlease note that 2-10's warranty DOES NOT cover any electrical issues outside of the homeWe suggested she call LG&E to see if they had any issuesApparently, the underground electrical service from LG&E's transformer to her home developed a problemThe only way we have to find those problems is to contract we a locating service, who has the equipment to trace the wire, and sometimes, find the faultIt was not our responsibility to make repairs other than those covered by the warrantyWe do apologize for the late response to her voice mail, but we are extremely busyEven if we had been able to respond to her 3:PM call, our techs would have been on overtime and she would have had to pay us for the overtime charge alsoWe did everything required by our contract with 2-Warranty, so the $deductible that was paid to us was earned according to the terms of her warranty.Ms***'s initial Work Order from 2-was emailed to us on 7/30/late in the afternoon, we left her a voicemail on 8/1/16, and when she returned the call, asked us to hold on the the orderShe eventually called back and scheduled the call for 8/15/The second work order was received on 9/21/16, at which time we called and left a voicemailMs [redacted] never called us back, so we called again on 10/10/and she scheduled the call for 10/13/As you can see from the attached work order, her warranty does not include " wiring outside of the home, or wiring or other electrical items located outside of the perimeter of the principal dwelling and attached garage"