Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They have contacted me with the same response that I received before My issues are the following1) The sale advertised as 20% off site-wide with a keycode This implies that you get 20% off anything that you order if you use the keycode I think that many people would assume that without the keycode you would not get the 20% off Why have a keycode if everything is already marked at 20% off 2) I received an email after I ordered stating that the "entire cart" was 20% off if the same keycode was used Again, this implies that 20% off the entire cart is 20% off of anything that you put in your cart NOT that the 20% off was already applied And again, it stated that the keycode must be used As stated abovethis means that you get 20% off if you enter the keycode They continue to state that the listed price of the items was already reduced by 20%, however, that was not what was advertised One email from them even stated that this was their company policy How on earth would I be expected to know the company policy As a consumer, I assume that when something is advertised at 20% off with a keycode that the keycode is adding the discount after the items are in the cart Additionally to receive an email stating that I would receive 20% off of my ENTIRE CART indicates that whatever I put in the cart is going to be reduced by 20% upon entering the keycode It DOES NOT mean that my cart is already reduced by 20% To me this is deceptive advertising If they had stated in the emall that everything was reduced by 20% then that would have been clear However, to state that there is 20% off with a keycode implies that there is an additional discount Why have the keycode if everything is already discounted? Then to have an email stating that you get 20% off YOUR ENTIRE CART WITH THE KEYCODE again implies that whatever you put in your cart is reduced by 20% with the keycode I am attaching a few pieces of documentation It is clear to me that this company uses deceptive advertising to get their customers to buy things This dishonest advertising is wrong and should be corrected [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I spoke with a representative for the business today and we have reached an agreement; the business had sent the refund to the wrong address and it will send the check to her current address
Mrs***,I apologize for the delay in shipment of your orderI do show that part of the order delivered on 12/21/16, and that one item was cancelled and not shippedI am refunding your Paypal account for the total amount of shipped itemsYou should see a refund in the next few days for $ ( [redacted] ) and $( [redacted] )Again, I apologize, let me know if I can be of any additional assistance[redacted] Bits and Pieces Customer Dispute Resolution
Mrs [redacted] I apologize for the delay in your order shippingI do show a pending refund of $for an item(s) that was unavailableI have also requested a refund for $for your shipping and inconvenienceThese will be in a refund check since the payment was made by checkPlease allow 3/weeks for processing and receipt of refundLet me know if you have any other issues, or need any additional assistance[redacted] Bits and Pieces, Customer Dispute Resolution
RE: [redacted] I refunded $(total charged on order [redacted] ) back to the credit card on 02/14/for the items that shipped outThe remainder of the order did not ship, it was cancelled due to being out of stockI apologize for any inconvenienceKim J***Gardens Alive! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me (I am sorry that it had to go this farI fully put it off as much as possibleWhen the website says allow time, I didAnd it just kept getting pushed back further and further where it was becoming unrealisticMy Grandmother has always enjoyed the puzzles that come from Bits and Pieces, and hopefully in the future, things will be better on their sideI waited for the packages to arrive for sureAnd I do appreciate trying to make amends by sending something extra along with quick shipment after the complaint.) Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms***I apologize for the confusion in the wording and advertisementI have forwarded this information to our brand managers for review and/or correctionsWhen a customer goes in through an email offer, it automatically applies the discount to that orderI have ask that they consider rewording to show that you can 'Click on Shop Now' to shop using the 20% discount savings.I do show that an additional $discount was refunded back to your credit card on 03/18/because of the confusion.Please let me know if I can be of any additional assistance.*** ***Bits and Pieces Customer Dispute Resolution
Ms ***I apologize for the confusion with our emailI have reviewed your order (***) and see that you placed it online using a Keycode for 20% offWhen you went to the website through the email, it automatically deducted the 20% off each item priceThe Puzzle Center you ordered is
normally $so your price was $and the puzzle you ordered was discounted to $from the original $priceI am including the original order total without the 20% sitewide sale offer as well as the pricing with the offer used.Please let me know if I can be of any additional assistance.Thank you,*** ***Customer Dispute Resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mrs***,
I apologize for the delayOrder *** $shipped from Bits and Pieces on December 11, Unfortunately, *** ** returned the package to us because of an issue with the address in their system on December 18, A refund of $was processed back to the *** ***
used on December 21, 2015. That normally takes 3-business days to show up on your statementsI just processed a refund for the remainder ($11.49) which was the S/H chargesThis will also take about 3-business days for you bank to process
Again, I apologize for any issues you experienced, please do not hesitate to contact us if you have any other questions or concerns
Kim J***
Bits and Pieces Customer Dispute Resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],
I apologize for the issues you had with Bits and Pieces. Our company did experience issues with a move to a new location recently which ultimately put us behind in filling orders. Your order is processing and shipping today. You should be able to pull up the tracking information online...
tomorrow.
While I cannot change the current situation, I hope that you will accept this token of appreciation for your patience with us. I am sending an additional order (free of charge) which has another puzzle and a [redacted]. Please let me know if I can be of any additional assistance. The new order number is [redacted].
Thank you,
[redacted]
Customer Dispute Resolution - Bits and Pieces
Mrs. [redacted]I apologize for the delay in your order shipping. I do show a pending refund of $36.57 for an item(s) that was unavailable. I have also requested a refund for $28.98 for your shipping and inconvenience. These will be in a refund check since the payment was made by check. Please allow...
3/4 weeks for processing and receipt of refund. Let me know if you have any other issues, or need any additional assistance.[redacted]Bits and Pieces, Customer Dispute Resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have contacted me with the same response that I received before. My issues are the following. 1) The sale advertised as 20% off site-wide with a keycode. This implies that you get 20% off anything that you order if you use the keycode. I think that many people would assume that without the keycode you would not get the 20% off. Why have a keycode if everything is already marked at 20% off. 2). I received an email after I ordered stating that the "entire cart" was 20% off if the same keycode was used. Again, this implies that 20% off the entire cart is 20% off of anything that you put in your cart NOT that the 20% off was already applied. And again, it stated that the keycode must be used. As stated above. this means that you get 20% off if you enter the keycode. They continue to state that the listed price of the items was already reduced by 20%, however, that was not what was advertised. One email from them even stated that this was their company policy. How on earth would I be expected to know the company policy. As a consumer, I assume that when something is advertised at 20% off with a keycode that the keycode is adding the discount after the items are in the cart. Additionally to receive an email stating that I would receive 20% off of my ENTIRE CART indicates that whatever I put in the cart is going to be reduced by 20% upon entering the keycode. It DOES NOT mean that my cart is already reduced by 20%. To me this is deceptive advertising. If they had stated in the emall that everything was reduced by 20% then that would have been clear. However, to state that there is 20% off with a keycode implies that there is an additional discount. Why have the keycode if everything is already discounted? Then to have an email stating that you get 20% off YOUR ENTIRE CART WITH THE KEYCODE again implies that whatever you put in your cart is reduced by 20% with the keycode. I am attaching a few pieces of documentation. It is clear to me that this company uses deceptive advertising to get their customers to buy things. This dishonest advertising is wrong and should be corrected.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. (I am sorry that it had to go this far. I fully put it off as much as possible. When the website says allow time, I did. And it just kept getting pushed back further and further where it was becoming unrealistic. My Grandmother has always enjoyed the puzzles that come from Bits and Pieces, and hopefully in the future, things will be better on their side. I waited for the packages to arrive for sure. And I do appreciate trying to make amends by sending something extra along with quick shipment after the complaint.)
Regards,
[redacted]
RE: [redacted] I refunded $12.99 (total charged on order [redacted]) back to the credit card on 02/14/18 for the items that shipped out. The remainder of the order did not ship, it was cancelled due to being out of stock. I apologize for any inconvenience. Kim J[redacted]Gardens...
Mrs. [redacted],I apologize for the delay in shipment of your order. I do show that part of the order delivered on 12/21/16, and that one item was cancelled and not shipped. I am refunding your Paypal account for the total amount of shipped items. You should see a refund in the next few days for $151.89...
([redacted]) and $28.48 ([redacted]). Again, I apologize, let me know if I can be of any additional assistance.[redacted]Bits and Pieces Customer Dispute Resolution
I spoke with a representative for the business today and we have reached an agreement; the business had sent the refund to the wrong address and it will send the check to her current address.
Mr. [redacted],I apologize for the email and pricing confusion. If you went trough the email into our website, it would automatically reflect the discounted pricing. I tried to locate an order in our system but was unable to find one. If you would like to place an order or need any additional assistance,...
please do not hesitate to contact us.[redacted], Bits and Pieces Customer Dispute Resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They have contacted me with the same response that I received before My issues are the following1) The sale advertised as 20% off site-wide with a keycode This implies that you get 20% off anything that you order if you use the keycode I think that many people would assume that without the keycode you would not get the 20% off Why have a keycode if everything is already marked at 20% off 2) I received an email after I ordered stating that the "entire cart" was 20% off if the same keycode was used Again, this implies that 20% off the entire cart is 20% off of anything that you put in your cart NOT that the 20% off was already applied And again, it stated that the keycode must be used As stated abovethis means that you get 20% off if you enter the keycode They continue to state that the listed price of the items was already reduced by 20%, however, that was not what was advertised One email from them even stated that this was their company policy How on earth would I be expected to know the company policy As a consumer, I assume that when something is advertised at 20% off with a keycode that the keycode is adding the discount after the items are in the cart Additionally to receive an email stating that I would receive 20% off of my ENTIRE CART indicates that whatever I put in the cart is going to be reduced by 20% upon entering the keycode It DOES NOT mean that my cart is already reduced by 20% To me this is deceptive advertising If they had stated in the emall that everything was reduced by 20% then that would have been clear However, to state that there is 20% off with a keycode implies that there is an additional discount Why have the keycode if everything is already discounted? Then to have an email stating that you get 20% off YOUR ENTIRE CART WITH THE KEYCODE again implies that whatever you put in your cart is reduced by 20% with the keycode I am attaching a few pieces of documentation It is clear to me that this company uses deceptive advertising to get their customers to buy things This dishonest advertising is wrong and should be corrected [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I spoke with a representative for the business today and we have reached an agreement; the business had sent the refund to the wrong address and it will send the check to her current address
Mrs***,I apologize for the delay in shipment of your orderI do show that part of the order delivered on 12/21/16, and that one item was cancelled and not shippedI am refunding your Paypal account for the total amount of shipped itemsYou should see a refund in the next few days for $ ( [redacted] ) and $( [redacted] )Again, I apologize, let me know if I can be of any additional assistance[redacted] Bits and Pieces Customer Dispute Resolution
Mrs [redacted] I apologize for the delay in your order shippingI do show a pending refund of $for an item(s) that was unavailableI have also requested a refund for $for your shipping and inconvenienceThese will be in a refund check since the payment was made by checkPlease allow 3/weeks for processing and receipt of refundLet me know if you have any other issues, or need any additional assistance[redacted] Bits and Pieces, Customer Dispute Resolution
RE: [redacted] I refunded $(total charged on order [redacted] ) back to the credit card on 02/14/for the items that shipped outThe remainder of the order did not ship, it was cancelled due to being out of stockI apologize for any inconvenienceKim J***Gardens Alive! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me (I am sorry that it had to go this farI fully put it off as much as possibleWhen the website says allow time, I didAnd it just kept getting pushed back further and further where it was becoming unrealisticMy Grandmother has always enjoyed the puzzles that come from Bits and Pieces, and hopefully in the future, things will be better on their sideI waited for the packages to arrive for sureAnd I do appreciate trying to make amends by sending something extra along with quick shipment after the complaint.) Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms***I apologize for the confusion in the wording and advertisementI have forwarded this information to our brand managers for review and/or correctionsWhen a customer goes in through an email offer, it automatically applies the discount to that orderI have ask that they consider rewording to show that you can 'Click on Shop Now' to shop using the 20% discount savings.I do show that an additional $discount was refunded back to your credit card on 03/18/because of the confusion.Please let me know if I can be of any additional assistance.*** ***Bits and Pieces Customer Dispute Resolution
Ms ***I apologize for the confusion with our emailI have reviewed your order (***) and see that you placed it online using a Keycode for 20% offWhen you went to the website through the email, it automatically deducted the 20% off each item priceThe Puzzle Center you ordered is
normally $so your price was $and the puzzle you ordered was discounted to $from the original $priceI am including the original order total without the 20% sitewide sale offer as well as the pricing with the offer used.Please let me know if I can be of any additional assistance.Thank you,*** ***Customer Dispute Resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mrs***,
I apologize for the delayOrder *** $shipped from Bits and Pieces on December 11, Unfortunately, *** ** returned the package to us because of an issue with the address in their system on December 18, A refund of $was processed back to the *** ***
used on December 21, 2015. That normally takes 3-business days to show up on your statementsI just processed a refund for the remainder ($11.49) which was the S/H chargesThis will also take about 3-business days for you bank to process
Again, I apologize for any issues you experienced, please do not hesitate to contact us if you have any other questions or concerns
Kim J***
Bits and Pieces Customer Dispute Resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],
I apologize for the issues you had with Bits and Pieces. Our company did experience issues with a move to a new location recently which ultimately put us behind in filling orders. Your order is processing and shipping today. You should be able to pull up the tracking information online...
tomorrow.
While I cannot change the current situation, I hope that you will accept this token of appreciation for your patience with us. I am sending an additional order (free of charge) which has another puzzle and a [redacted]. Please let me know if I can be of any additional assistance. The new order number is [redacted].
Thank you,
[redacted]
Customer Dispute Resolution - Bits and Pieces
Mrs. [redacted]I apologize for the delay in your order shipping. I do show a pending refund of $36.57 for an item(s) that was unavailable. I have also requested a refund for $28.98 for your shipping and inconvenience. These will be in a refund check since the payment was made by check. Please allow...
3/4 weeks for processing and receipt of refund. Let me know if you have any other issues, or need any additional assistance.[redacted]Bits and Pieces, Customer Dispute Resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have contacted me with the same response that I received before. My issues are the following. 1) The sale advertised as 20% off site-wide with a keycode. This implies that you get 20% off anything that you order if you use the keycode. I think that many people would assume that without the keycode you would not get the 20% off. Why have a keycode if everything is already marked at 20% off. 2). I received an email after I ordered stating that the "entire cart" was 20% off if the same keycode was used. Again, this implies that 20% off the entire cart is 20% off of anything that you put in your cart NOT that the 20% off was already applied. And again, it stated that the keycode must be used. As stated above. this means that you get 20% off if you enter the keycode. They continue to state that the listed price of the items was already reduced by 20%, however, that was not what was advertised. One email from them even stated that this was their company policy. How on earth would I be expected to know the company policy. As a consumer, I assume that when something is advertised at 20% off with a keycode that the keycode is adding the discount after the items are in the cart. Additionally to receive an email stating that I would receive 20% off of my ENTIRE CART indicates that whatever I put in the cart is going to be reduced by 20% upon entering the keycode. It DOES NOT mean that my cart is already reduced by 20%. To me this is deceptive advertising. If they had stated in the emall that everything was reduced by 20% then that would have been clear. However, to state that there is 20% off with a keycode implies that there is an additional discount. Why have the keycode if everything is already discounted? Then to have an email stating that you get 20% off YOUR ENTIRE CART WITH THE KEYCODE again implies that whatever you put in your cart is reduced by 20% with the keycode. I am attaching a few pieces of documentation. It is clear to me that this company uses deceptive advertising to get their customers to buy things. This dishonest advertising is wrong and should be corrected.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. (I am sorry that it had to go this far. I fully put it off as much as possible. When the website says allow time, I did. And it just kept getting pushed back further and further where it was becoming unrealistic. My Grandmother has always enjoyed the puzzles that come from Bits and Pieces, and hopefully in the future, things will be better on their side. I waited for the packages to arrive for sure. And I do appreciate trying to make amends by sending something extra along with quick shipment after the complaint.)
Regards,
[redacted]
RE: [redacted] I refunded $12.99 (total charged on order [redacted]) back to the credit card on 02/14/18 for the items that shipped out. The remainder of the order did not ship, it was cancelled due to being out of stock. I apologize for any inconvenience. Kim J[redacted]Gardens...
Alive!
[redacted]
Mrs. [redacted],I apologize for the delay in shipment of your order. I do show that part of the order delivered on 12/21/16, and that one item was cancelled and not shipped. I am refunding your Paypal account for the total amount of shipped items. You should see a refund in the next few days for $151.89...
([redacted]) and $28.48 ([redacted]). Again, I apologize, let me know if I can be of any additional assistance.[redacted]Bits and Pieces Customer Dispute Resolution
I spoke with a representative for the business today and we have reached an agreement; the business had sent the refund to the wrong address and it will send the check to her current address.
Mr. [redacted],I apologize for the email and pricing confusion. If you went trough the email into our website, it would automatically reflect the discounted pricing. I tried to locate an order in our system but was unable to find one. If you would like to place an order or need any additional assistance,...
please do not hesitate to contact us.[redacted], Bits and Pieces Customer Dispute Resolution