Tell us why here.May 6, Mr [redacted] ***Better BusinessBureau serving Northeast California RE: Complaint ID#: [redacted] Filedby Ms [redacted] against Terrill Outsourcing Group LLC Dear Mr***: Superlative RM (“SRM”) is inreceipt of Ms [redacted] ’s complaint and has investigated the matter SRM is a professional receivables managementcompany and as such is licensed with the State of FloridaWe are committed toengaging in dialogue that is respectful and constructive, creating solutionsfor consumers that resolve their debtWe operate in compliance with the lawsthat regulate our industry, and we hope to play an important and productiverole in people’s livesOn April 16, Superlative RMreceived a collection account for Ms [redacted] On April 17, Superlative RMplaced a call to the Home telephone # listed on the account [redacted] Nomessage was left on the answering machineminutes after placing the call, Ms[redacted] called Superlative RM and spoke to RossSuperlative does not have anyemployee with the name [redacted] as stated in Ms [redacted] complaintMs [redacted] requested a letter bemailed to herAs required under the FDCPA, a letter was sent to Ms [redacted] at herconfirmed address on April 17, the content of which provides her with a 30day debt validation periodIn addition, in an effort to provide excellentcustomer service, Ross offered to email a copy of the same letter being mailedto Ms [redacted] to better expedite the receiving of the information she hadrequestedOn May 5, a follow up callwas placed to Ms [redacted] Home telephone # [redacted] and again no message wasleft on the answering machineNo other contact attempts have been madeTo date, no Certified Mail hasbeen received from Ms [redacted] as stated in her complaintSuperlative RM will honor therequest of Ms [redacted] and only communicate in writing and are eager to workwith her towards an amicable resolutionShe can contact [redacted] directly at [redacted] *** Regards,
After reviewing this file with our client and our attempt to resolve the matter, the account in question has been returned to the current owner and all collection efforts from Superlative RM have been ceased
In review of Mr [redacted]s complaint, as I am not sure the communication with other collection agency that the account was assigned to, we have documents pertaining to both Mr [redacted]s accounts in our office that will be forwarded to him. He can contact my number directly to resolve the...
After reviewing this file with our client and our attempt to resolve the matter, the account in question has been returned to the current owner and all collection efforts from Superlative RM have been ceased.
Tell us why here.May 6, 2015 Mr. [redacted]Better BusinessBureau serving Northeast California RE: Complaint ID#: [redacted] ...
Filedby Ms. [redacted] against Terrill Outsourcing Group LLC Dear Mr. [redacted]: Superlative RM (“SRM”) is inreceipt of Ms. [redacted]’s complaint and has investigated the matter. SRM is a professional receivables managementcompany and as such is licensed with the State of Florida. We are committed toengaging in dialogue that is respectful and constructive, creating solutionsfor consumers that resolve their debt. We operate in compliance with the lawsthat regulate our industry, and we hope to play an important and productiverole in people’s lives. On April 16, 2015 Superlative RMreceived a collection account for Ms. [redacted]. On April 17, 2015 Superlative RMplaced a call to the Home telephone # listed on the account [redacted]. Nomessage was left on the answering machine. 2 minutes after placing the call, Ms.[redacted] called Superlative RM and spoke to Ross. Superlative does not have anyemployee with the name [redacted] as stated in Ms. [redacted] complaint. Ms. [redacted] requested a letter bemailed to her. As required under the FDCPA, a letter was sent to Ms. [redacted] at herconfirmed address on April 17, 2015 the content of which provides her with a 30day debt validation period. In addition, in an effort to provide excellentcustomer service, Ross offered to email a copy of the same letter being mailedto Ms. [redacted] to better expedite the receiving of the information she hadrequested. On May 5, 2015 a follow up callwas placed to Ms. [redacted] Home telephone # [redacted] and again no message wasleft on the answering machine. No other contact attempts have been made. To date, no Certified Mail hasbeen received from Ms. [redacted] as stated in her complaint. Superlative RM will honor therequest of Ms. [redacted] and only communicate in writing and are eager to workwith her towards an amicable resolution. She can contact [redacted] directly at[redacted] Regards,
Tell us why here.May 6, Mr [redacted] ***Better BusinessBureau serving Northeast California RE: Complaint ID#: [redacted] Filedby Ms [redacted] against Terrill Outsourcing Group LLC Dear Mr***: Superlative RM (“SRM”) is inreceipt of Ms [redacted] ’s complaint and has investigated the matter SRM is a professional receivables managementcompany and as such is licensed with the State of FloridaWe are committed toengaging in dialogue that is respectful and constructive, creating solutionsfor consumers that resolve their debtWe operate in compliance with the lawsthat regulate our industry, and we hope to play an important and productiverole in people’s livesOn April 16, Superlative RMreceived a collection account for Ms [redacted] On April 17, Superlative RMplaced a call to the Home telephone # listed on the account [redacted] Nomessage was left on the answering machineminutes after placing the call, Ms[redacted] called Superlative RM and spoke to RossSuperlative does not have anyemployee with the name [redacted] as stated in Ms [redacted] complaintMs [redacted] requested a letter bemailed to herAs required under the FDCPA, a letter was sent to Ms [redacted] at herconfirmed address on April 17, the content of which provides her with a 30day debt validation periodIn addition, in an effort to provide excellentcustomer service, Ross offered to email a copy of the same letter being mailedto Ms [redacted] to better expedite the receiving of the information she hadrequestedOn May 5, a follow up callwas placed to Ms [redacted] Home telephone # [redacted] and again no message wasleft on the answering machineNo other contact attempts have been madeTo date, no Certified Mail hasbeen received from Ms [redacted] as stated in her complaintSuperlative RM will honor therequest of Ms [redacted] and only communicate in writing and are eager to workwith her towards an amicable resolutionShe can contact [redacted] directly at [redacted] *** Regards,
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I am rejecting this response because: These accounts were closed in December of 2014, due to failure to provide documentation
After reviewing this file with our client and our attempt to resolve the matter, the account in question has been returned to the current owner and all collection efforts from Superlative RM have been ceased
In review of Mr [redacted]s complaint, as I am not sure the communication with other collection agency that the account was assigned to, we have documents pertaining to both Mr [redacted]s accounts in our office that will be forwarded to him. He can contact my number directly to resolve the...
matter.
After reviewing this file with our client and our attempt to resolve the matter, the account in question has been returned to the current owner and all collection efforts from Superlative RM have been ceased.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Tell us why here.May 6, 2015 Mr. [redacted]Better BusinessBureau serving Northeast California RE: Complaint ID#: [redacted] ...
Filedby Ms. [redacted] against Terrill Outsourcing Group LLC Dear Mr. [redacted]: Superlative RM (“SRM”) is inreceipt of Ms. [redacted]’s complaint and has investigated the matter. SRM is a professional receivables managementcompany and as such is licensed with the State of Florida. We are committed toengaging in dialogue that is respectful and constructive, creating solutionsfor consumers that resolve their debt. We operate in compliance with the lawsthat regulate our industry, and we hope to play an important and productiverole in people’s lives. On April 16, 2015 Superlative RMreceived a collection account for Ms. [redacted]. On April 17, 2015 Superlative RMplaced a call to the Home telephone # listed on the account [redacted]. Nomessage was left on the answering machine. 2 minutes after placing the call, Ms.[redacted] called Superlative RM and spoke to Ross. Superlative does not have anyemployee with the name [redacted] as stated in Ms. [redacted] complaint. Ms. [redacted] requested a letter bemailed to her. As required under the FDCPA, a letter was sent to Ms. [redacted] at herconfirmed address on April 17, 2015 the content of which provides her with a 30day debt validation period. In addition, in an effort to provide excellentcustomer service, Ross offered to email a copy of the same letter being mailedto Ms. [redacted] to better expedite the receiving of the information she hadrequested. On May 5, 2015 a follow up callwas placed to Ms. [redacted] Home telephone # [redacted] and again no message wasleft on the answering machine. No other contact attempts have been made. To date, no Certified Mail hasbeen received from Ms. [redacted] as stated in her complaint. Superlative RM will honor therequest of Ms. [redacted] and only communicate in writing and are eager to workwith her towards an amicable resolution. She can contact [redacted] directly at[redacted] Regards,
I am rejecting this response because: These accounts were closed in December of 2014, due to failure to provide documentation.