Reliable Auto Glass

Revdex.com, We are working diligently to address the customer issues in this complaint.  The first windshield that we installed is exactly what we quoted the customer but after the installation he had changed his mind.  Unfortunately, when we arrived to replace the original...

windshield, the part we brought was damaged.  We certainly did not want to install a damaged part.  The customer rescheduled the next appointment we had and we were not able to address his concern. Proper windshield replacement procedures were followed throughout the process.  When paint is scratched upon removing the windshield, primer must be applied to eliminate rust.  This area is not visible in any way after the windshield has been installed. We are currently in the process of providing the customer what he is asking for.  We are; 1)      Buying new mouldings.  These are on order from Ford2)      Sending out a paint touch up company to fix a scratch3)      Refunding his money This should all be taken care of by the end of August. Thank you,  Greg T[redacted]RELIABLE GLASS

Revdex.com, We are working diligently to address the customer issues in this complaint.  The first windshield that we installed is exactly what we quoted the customer but after the installation he had changed his mind.  Unfortunately, when we arrived to replace the original...

windshield, the part we brought was damaged.  We certainly did not want to install a damaged part.  The customer rescheduled the next appointment we had and we were not able to address his concern. Proper windshield replacement procedures were followed throughout the process.  When paint is scratched upon removing the windshield, primer must be applied to eliminate rust.  This area is not visible in any way after the windshield has been installed. We are currently in the process of providing the customer what he is asking for.  We are; 1)      Buying new mouldings.  These are on order from Ford2)      Sending out a paint touch up company to fix a scratch3)      Refunding his money This should all be taken care of by the end of August. Thank you,  Greg T[redacted]RELIABLE GLASS

Reliable Glass has addressed all the issues that the customer had; 1)      Refund money paid for windshield replacement2)      Replace cowl.  Both left and right sides3)      Issue check $396.00 to address primer concern We called Mr. Murrieta and he confirmed that all issues had been resolved. Thank you,  Greg T[redacted]RELIABLE GLASS

The statement "The first windshield that we installed is exactly what we quoted the customer but after the installation he had changed his mind." is untrue. 3 different employees of reliable glass have confirmed that I ordered the right part number but that they sent out the wrong one. I have had to call another glass company in to replace my windshield. I have been in contact with someone from reliable about fixing my issues. Once they are fixed I will accept the response.