Reliable Collision

Initial Business Response / [redacted] (1000, 5, 2016/05/26) */ Contact Name and Title: [redacted] Contact Phone: Contact Email: [redacted] This action is currently being handled by New Dimensions' attorney [redacted] allowed her home to go into foreclosure by pocketing rent money and not making her mortgage payment obligation Her efforts to renegotiate her loan were unsuccessful as New Dimensions and the tenant have both received several communications that [redacted] home was going to be sold in a foreclosure sale on 5/12/ Several attempts to contact [redacted] by phone went unanswered [redacted] signed a "Foreclosure Addendum" allowing New Dimensions to hold her money to satisfy any claims against rent monies that would be due and payable to the new owner acquiring the property in a foreclosure sale It's difficult to notify an owner of an impending action if they do not return your calls It wasn't until New Dimensions executed its obligation under the contract and held [redacted] money that she responded, via email, unkindly To date, [redacted] has never spoken directly to her property manager [redacted] Instead, [redacted] has chosen to launch a comprehensive attack on New Dimensions and myself as the owner I have received several threatening phone calls, emails and inflammatory social media posts To date, neither [redacted] nor her attorney have provided the appropriate paperwork to show that the home is not being sold in foreclose This would be all that is need to release her funds yet she refuses to comply Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) From the onset I communicated my home was in modification and legal proceedings, per our signed agreementAny educated person on this subject knows the mortgage company refused to accept payments during the modification process so [redacted] only shows herself to be ignorant and given she is in the Real Estate business, that's concerningI fully disclosed this fact and signed a contract with these termsThe terms say that despite that fact rent monies are due to me, the ownerSecondly, my home wasn't sold nor foreclosed on because I retained an attorney (per the contract) and it is still in litigationLegally [redacted] has no viable ground to stand on by pocketing my rent money due to me, the owner, per the agreementI looked up the Reno Business License, under their Real Estate division and agent, [redacted] , and their business license has been cancelled since Jan as wellI've got email records and phone records of continual communications showing [redacted] is just being dishonest about not being able to reach meThey had no problem direct depositing the funds each month for over a year prior and emailing me each monthI called almost every month as well as provided them my new work number and a second emailHere's the reality [redacted] has never been polite to me and has insulted me many timesShe, in my opinion, is not an ethical business ownerShe knows how difficult it will be to fight her in court over less than $so I want to warn everyone not to bring their business to this company who doesn't hold to their contracts, doesn't keep licenses current, don't value customer service, insult and ridicule their clients and other numerous shady business practicesDon't hire themI'll never be paid what this company does owe me because [redacted] is one of those types of people who are, in my opinion, very mean spirited and unprofessionalIf that's the kind of company you'd like to manage your property then have at it - as for me no thanksI do have a small claim filing towards them but my main goal is to save my home and that is what I'm continuing to work on - and by the way how does she know what I do with the money collected? Maybe I'm saving it in an account until the modification is complete in order to provide a big payment - she doesn't knowThis is one example of her unprofessional conduct and how she sizes up folks and determines (based on her current mood or the weather) what she thinks of themI want a business to be professional, responsible and keep the terms of the legal agreementI do know New Dimensions won't last because no business lasts that doesn't value it's client/customer baseHopefully, others won't waste their time, money and efforts on New DimensionsMaybe they should add a new dimension called Customer Service and figure out how to run a business correctly and ethically Final Business Response / [redacted] (4000, 10, 2016/05/31) */ [redacted] 's home was sold, in foreclosure, on 5/12/ I am attaching the notice The new owner will be due the money that [redacted] is demanding New Dimensions, Incis the holding company for the trust accounts and does not require a business license I would be happy to provide our business license to anyone upon request [redacted] is confusing the tenants lease, which she attached, with the management agreement These are two separate contracts

Initial Business Response / [redacted] (1000, 5, 2016/05/26) */ Contact Name and Title: [redacted] Owner Contact Phone: 775-322- Contact Email: [redacted] We are very sorry that [redacted] is unhappy however, as property managers, we are contractually bound by the wants and desires of our owners We take the decision to renew or not renew a lease very seriously and are mindful of all parties involved in the decision On several occasions New Dimensions staff communicated with [redacted] when he and his mother called to inquire about why he was being asked to leave Unfortunately, New Dimensions is under no obligation to divulge the reasons why an owner chooses not to renew a lease There were several circumstances that contributed to the decision not to renew [redacted] 's lease and it would be unprofessional to share those reasons in this public forum Suffice it to say, New Dimensions and the owner felt it was in everyone's best interest that [redacted] leave the property and seek tenancy elsewhere Knowing the reasons behind why he was asked to leave would not have changed the fact that the owner had decided not to renew [redacted] 's lease Upon vacating the property [redacted] did provide some cleaning and this is why he received the majority of his $security deposit back When the new tenant moved in several pictures were provided to New Dimensions documenting cleaning issues that had not been addressed The property required additional cleaning and [redacted] was appropriately charged $for that cleaning Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) At no time in any of my or my mother's inquries were ever acknowledged or returned by the property managerI also have pictures from before I moved in and after I had moved out and feel that New Dimensions retaining $is completely unfounded because they have not provided any evidence to support that the apartment needed any additional cleaning Final Consumer Response / [redacted] (4200, 11, 2016/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Lack of communication from the "Property Manager" is the reason why I have gone to the Revdex.comNumerous phone calls and e-mails have been sent to [redacted] , property manager, and not ONE phone call or E-MAIL has ever been returnedDue to his unreasonable response and lack of proof for withholding $from the security deposit, after we have asked for pictures and receipts, I want the $returned to me as soon as possible Final Business Response / [redacted] (4000, 13, 2016/06/07) */ Once again, please contact our office to view photo's of the issues that you were charged for

To whom it may concern: This review doesn’t warrant a response, due to the fact that it is an attempt to slander our company This customer has been very difficult to work with form the very start of his repairs RegardsReliable Collision

Initial Business Response / [redacted] (1000, 5, 2018/01/10) */ The tenant lived in the unit for months New Dimensions sent the tenant a $refund of a $deposit The tenant was charged $to remove debris that was left by the tenant and $for cleaning the unitHe was not charged any "Late Fees"By going to the Revdex.com the tenant has not followed the proper channels to dispute his deposit reconciliation The tenant needs to email the property manager with supporting documentation and request a review of the disposition Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no debris left in the property and the New Dimension has reduced the refund on their concocted standard estimate of the $reduced from returning the deposit amount received I stated that New Dimesion has a policy to charge late charges over $if the rent was delayed ofr even one day, but do not have the same standard to refund the Tenant's deposit on time and fully I have been charged late fees for missing by days of paying rent New Dimension has not responded to my earlier e-mails to [redacted] , [redacted] and [redacted] the previous week, even after two reminders and phone messages to them The Landlord has to prove the expense paid with photohraphs in removal of debris to deduct the Security deposit per NVRS laws and failed to do so so far I need my full Security Depositr returned with late fees per their customary practices Sam Final Consumer Response / [redacted] (3000, 19, 2018/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see a few photos of the apartment that really shows how good I have cleaned out the apartment spic and span on toilet and the other places in the apartment This is a very old building that was never maintained well by the Apartment Management company and the plastic tiles must be at least years old with stains all over when I took over the apartment The Manager [redacted] told me that time, it is old and that is what I get for the rent I pay including lack of any washer and drier in the whole complex and without any AC as well Unless one sees the photos prior to my take over, which I believe the apartment Company must have taken such photos, it is not feasible to demonstrate the changes due my occupancy I left the parment much more cleaner than what I got from the Land Lord and I was my entire deposit to be returned Also, NRS regulations demand that the Land Lord has to submit the bills for the cleaning within one month of vacating the apartment, which is Dec 3rd 2017, which the Land Lord has done so far They reduced my Security Deposit with some estimated cost of ^with no merit? I want my full security deposit returned Final Business Response / [redacted] (1000, 25, 2018/01/18) */ ***Document Attached [redacted] It would seem all of the pictures did not download Here are more

first of a few key pointsWas not my insitancecompany it was another party’s at fault for the accident, I doIt haveJob therefore no work scheduleI have numerous recording and text messages that render this response completely bogus and verifys my complaint beyond doubt Again we here about the storage policy I still to this day have never been provided written info for or proof I was made aware ofI have indesputable proof that the last week my car was at the shop the staff puportrated a lie involving upto the owner for a week minimum period that a supplement wasRing done on my car but now I am being bashed for a job I don’t have and insurance company I don’t have for being difficult and refusing to pick up my carSimce reliable is providing proof of things unnecessary as there not in dispute I’d still love to see the paperwork on the supplement for the wheel well liner if they happen to ha e it

Initial Business Response / [redacted] (1000, 8, 2016/11/17) */ ***, the property manager, is gathering all the information necessary to respond to this complaint Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I moved out in June of I made an appointment with [redacted] on September to inquire about the charges taken out of my deposit I was told that one of charges for the back door lock was a mistake an would be refunded As of this time I have not recieved a refund I was also told at that time that he had photos of why the rental had to be cleaned after I had cleaned it an painted I have not recieved any photos or information reguarding this matter after several inquires by phone, email, and text I have my move in checklist that states what the residence looked like when we moved in on April 1, It clearly states that the lock was broken, the dog urine smell, dirty bathroom rug, urine soaked baseboard, etc This matter needs to be resolved immediately instead of putting it off as he has done for four months and counting Final Consumer Response / [redacted] (4200, 27, 2017/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, I know how the court system works as I had made contact with them before I last wrote [redacted] Your facts are not quite accurate as the property was clean as stated by [redacted] when he arrived the day we left and told my daughters that "your mom put a lot of effort into cleaning the house" As far as hard water stains,we only lived there months and one week We only used the bathroom upstairs, with shower spray, for a month as the dog urine smell was awful up there Repairs? We did not break anything The lock was broken when we moved in as stated in my move in papers The small patch of grass in the back was clipped the day we left which was the 11th of June The end of the lease was June How do you come up with "the lawn had not been mowed in months"? The grass only started growing a few weeks before we left [redacted] had also stated on the day we left that he would clean it up I agreed that the lawn maintenance from the day we left until June was my responsibility It was noted that the tenants that you had previous to my renting the property had left the house in poor condition as stated by [redacted] and the carpet company It was also stated that your house cleaning company did not do a good job between the last tenant and myself It's clearly represented in the move in checklist that I filled out when I moved in [redacted] stated that he had taken pictures after I had moved out I have yet to view the pictures I was told by [redacted] that the check was to be mailed out after we communicated via email 12/22/for which I was accepting but was not in agreement with Why was this not mailed on 12/22/16? It was very clear from our conversation on 1/18/that I was not going to get my remaining deposit back until I contacted the Revdex.com I contacted the Revdex.com after our phone call on 1/18/ I was told that they do not remove complaints and that there are certain safeguards in place so that a company can not blackmail a tenant into revoking a complaint to receive their deposit back as you are doing I am very frustrated that this has taken over months and I still don't have my deposit back I have spent far to much time and effort into this matter I feel that I was not fairly compensated Put my check in the mail today Final Business Response / [redacted] (4000, 29, 2017/02/09) */ The following email was sent to the tenant on 2/4/ ***, Your facts are incorrect This is the exact wording from our offer to settle "We are asking that you please contact the Revdex.com and inform them that we have come to an agreement for the resolution to your complaint." I do not see the words INSIST, DEMAND, REVOKE, REMOVE or BLACKMAIL Do you accept our offer of $to settle your complaint? The tenant responded on 2/7/as follows: ***, I am not in agreement with but I will accept the refund This is not a resolution A resolution would have been 449.73-(for lawn maintenance)= This would have also been resolved months ago without so much effort on my part I am not contacting the Revdex.com ***

To whom it may concern,From the very beginning of this process, said customer has been very difficult to work withFrankly, even his insurance company would agreeEven though we did a quality repair, this customer wasn't satisfiedIt did take multiple weeks for him to pick up his car but it was because of his work scheduleThere are a lot of details withheld from his claim, which we would not like to go into because we feel it will further "stir the pot"We feel this claim doesn't even warrant a response because it is an attempt to slander our company out of spiteBasically this whole mess is completely unnecessary, we have thousands of happy, completely satisfied customers who have returned multiple times for different repair claimsOut of every 1,repairs there can be review and it almost certainly is a negative oneCustomer was provided the promised 20% rebate, via check # *** in the amount of $(Documentation provided)Our company does in fact charge a daily storage fee for any vehicle deemed abandon and after multiple weeks of attempting to deliver customers vehicle, we did explain we would end up charging storage if it was not picked upHe ultimately was not charged(Documentation provided) We can't attest to the claims of unanswered voicemail or textsIf that occurred, We greatly apologize as its very unprofessional and is not an accurate representation of Reliable Collision's Customer Service.The customer was repeatedly verbally assaulting our staff, which won't be toleratedThat being said we hope the provided info will be able to settle any kind of misunderstanding for our future customers.Best Regards,-Reliable Collision Staff

I was told no storage fee's would be assessed I also was told I would have a rental that was a lie I asked multiple times to receive a rental that was not granted , I was given multiple dates when my car would be finished by tiers of employees (management , receptionist, and also a worker who makes calls to customers all with mixed information I waited 2+ months for a "two week" job that is unacceptable I am willing to pay for the work with a 25% discount and no storage fees Regards,
*** ***

first of a few key points. Was not my insitancecompany it was another party’s at fault for the accident, I do. It have. Job therefore no work schedule. I have numerous recording and text messages that render this response completely bogus and verifys my complaint beyond doubt.  Again we here about the storage policy I still to this day have never been provided written info for or proof I was made aware of. I have indesputable proof that the last week my car was at the shop the staff puportrated a lie involving upto the owner for a week minimum period that a supplement was. Ring done on my car but now I am being bashed for a job I don’t have and insurance company I don’t have for being difficult and refusing to pick up my car. Simce reliable is providing proof of things unnecessary as there not in dispute I’d still love to see the paperwork on the supplement for the wheel well liner if they happen to ha e it.

Ms [redacted]'s vehicle was brought in for repairs by Progressive at her request on 10/17/2017. When contacted to pickup vehicle, Ms [redacted] stated she didn't want the vehicle as she had already cashed the insurance check she received and used it to repair her truck. The vehicle repairs were completed...

10/31/2017. We then proceeded with legal recourse to obtain title as required by Ohio law when Ms [redacted] abandon her vehicle. As of 12/14/2017, we are legal owners of the 2008 Honda Civic in question.Since we now own the vehicle she abandon, there is no money owed for repairs.

To whom it may concern,From the very...

beginning of this process, said customer has been very difficult to work with. Frankly, even his insurance company would agree. Even though we did a quality repair, this customer wasn't satisfied. It did take multiple weeks for him to pick up his car but it was because of his work schedule. There are a lot of details withheld from his claim, which we would not like to go into because we feel it will further "stir the pot". We feel this claim doesn't even warrant a response because it is an attempt to slander our company out of spite. Basically this whole mess is completely unnecessary, we have thousands of happy, completely satisfied customers who have returned multiple times for different repair claims. Out of every 1,000 repairs there can be 1 review and it almost certainly is a negative one. Customer was provided the promised 20% rebate, via check # [redacted] in the amount of $816.24 (Documentation provided)Our company does in fact charge a daily storage fee for any vehicle deemed abandon and after multiple weeks of attempting to deliver customers vehicle, we did explain we would end up charging storage if it was not picked up. He ultimately was not charged. (Documentation provided) We can't attest to the claims of unanswered voicemail or texts. If that occurred, We greatly apologize as its very unprofessional and is not an accurate representation of Reliable Collision's Customer Service.The customer was repeatedly verbally assaulting our staff, which won't be tolerated. That being said we hope the provided info will be able to settle any kind of misunderstanding for our future customers.Best Regards,-Reliable Collision Staff

To whom it may concern:   This review doesn’t warrant a response, due to the fact that it is an attempt to slander our company.  This customer has been very difficult to work with form the very start of his repairs.   RegardsReliable Collision

To whom it may concern,We apologize for any inconvenience that Mr.[redacted] experienced. The communication between the insurance company, Reliable, and the customer could have been handled in a more professional manner. We offered Mr.[redacted] a cash rebate on the repair work. Once all work was completed we...

contacted Mr.[redacted] only to find out that he had already spent the payment elsewhere. Mr.[redacted] had an option of being placed in a rental but declined. We here at Reliable did everything on our end to satisfy the customer and meet his needs. We also did additional work that wasn't related to the accident or claim, roughly $700 worth of break repairs. When the vehicle was completed, we contacted the customer, he told us he needed more time to come up with payment for repairs. We agreed for a two week time frame on payment. Prior to deadline the customer was unreachable and that is when the complaint was created. We should not be held responsible for customers careless spending habits, especially when the insurance company paid for the repairs. We have our hard earned money and our technicians time invested in this vehicle. We require full payment plus storage from the completion date to be able to release his vehicle.