Reliable Home Repair

Complaint: I am rejecting this response because: Although we believe we are owed money by the dealership, it is the total inaccurate statement of facts that we reject.We were not confused - we were egregiously deceived, whether intentionally or notAt NO time during our negotiations and purchase of the car, were we told that it was a base modelIn fact, just the contrary with even the salesperson mentioning the Bose sound system and telling us that she didn't know what the "a" meantThe used car manager told us the night prior to the purchase that he was taking $off the list price for this Qwith premium package-which was also the price on their websiteOf all the purchase papers, only the warranty papers list the car as a base model -these were processed well after the negotiations for the "Premium" model, which we still thought we were buyingAfter getting home and searching for some of those features that were supposed to be on the car, we googled Q50a and found out what the "a" representsWhen we met with the used car sales manager, he immediately apologized and took full responsibility for the mislabeling of the car and told us he would find us another car with a premium package at no cost to usHad this offer not been made, we would have pursued immediate recourseIn addition, we were present at the purchase of this car - Steve Lapin was not Regards, A [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11695050, and find that this resolution is satisfactory to me
Regards,
A*** ***

Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sbcglobal.net
Customer signed our contract June 18, 2015 in the amount of $14,000.00 to erect a new screened in porch with footing to be dug...

and poured of concrete and gave 25% down, $3,500.00 for work to commence approximately three weeks from contracted date, however, when we reached July 7th the customer called our office wanting start date. This was impossible to give when it rained in St. Louis all but three work days out of the previous three weeks which caused our scheduling to back up. We could not dig up her back yard to pour concrete footing creating a giant mess.
The customer was most upset that our office did not call her to tell her we had not started due to weather/rain and said our salesman told her work would start in a week? This would have never been possible even if we never had two months worth of rain.
Our office told her we would make every attempt to begin work the week of July 13th but customer wanted to cancel and wanted full refund of $3,500.00 deposit.
On July 9th customer was told of the 25% cancellation fee but that owner would offer her 15%, $2,100.00, and retain 10%, $1,400.00, toward the loss of material purchased, however, she declined offer and said we would be hearing from her attorney.
There has been no communication with customer since then until receiving this complaint.
We did consult our company attorney who said we are within our rights to retain her deposit for our material purchased or we can proceed with her work if allowed.
The material has been purchased for building the screened in porch approx. $4,000.00 and the back side of our contract states that if customer cancels after three day recision that we are entitled to 25% of contract amount
Please let us know how to resolve this, I will stand by my offer of $2,100.00 refunded.

Complaint: 11695050
I am rejecting this response because: Although we believe we are owed money by the dealership, it is the total inaccurate statement of facts that we reject.We were not confused - we were egregiously deceived, whether intentionally or not. At NO time during our negotiations and purchase of the car, were we told that it was a base model. In fact, just the contrary with even the salesperson mentioning the Bose sound system and telling us that she didn't know what the "a" meant. The used car manager told us the night prior to the purchase that he was taking $2000 off the list price for this Q50 with premium package-which was also the price on their website. Of all the purchase papers, only the warranty papers list the car as a base model -these were processed well after the negotiations for the "Premium" model, which we still thought we were buying. After getting home and searching for some of those features that were supposed to be on the car, we googled Q50a and found out what the "a" represents. When we met with the used car sales manager, he immediately apologized and took full responsibility for the mislabeling of the car and told us he would find us another car with a premium package at no cost to us. Had this offer not been made, we would have pursued immediate recourse. In addition, we were present at the purchase of this car - Steve Lapin was not.  
Regards,
A[redacted]

We have looked into the customer complaint for A[redacted]. On the day of purchase 6/23/2016, the price that was negotiated is for the Base O50 model. The Hirschberg's were made aware of it at the time and the price was adjusted.Carfax shows 2014 Infiniti O50/PREMIUM/SPORT this is how Carfax...

classifies all O50's. Unfortunately the Hirschberg's were confused by the classification, and as you can See, they were informed that it was indeed a Base model as shown on the certification paperwork that is attached.As a gesture of goodwill, we are willing to give Mr. Hirschberg a check for $1000.00 due to theirConfusion, please contact us and let us know if he is agreeable to this offer. Our goal is always to help out when a problem exitsSincerely,S[redacted] PresidentInfiniti of Thousand Oaks

After further research into this matter, we are willing to settle the above-mentioned complaint for the disputed amount of $3000.00. Once again, we are sorry that this misunderstanding occurred. It is never our intent to deceive our customers, and we apologize for the inconvenience this may have caused. We hope that this will put our Customer's mind at ease and know that Customer Satisfaction is our #1 priority.Thank you,S[redacted]General Manager