Reliable HomeWorks Reviews (%countItem)
Reliable HomeWorks Rating
Address: 375 N Shore Dr Fl 5, Pittsburgh, Pennsylvania, United States, 15212-5866
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I have been paying the insurance company Reliable Homeworks for about 15 years now at $23.00 a month. That comes to about $4,140.00Two years ago I tried to file a claim with them to fix my sewer line. They told me that if my line was connected to my neighbors' house(We live in a row house) that they wouldn't pay the cost of repairs. So I didn't get the work done. (I couldn't afford to pay for it myself.) This year mine and my neighbors' sewer line backed up into our basements. I had no choice but to call Roto-Rooter to fix the line. They set me up with Synchrony Bank to take out a loan for $6,200.00 to get the House Trap replaced. The work is done and My Neighbor is on the same sewage line so we decided to both call them to file a joint claim. Reliable Home Works told him that they would not pay for the repairs because we didn't call them first. When My neighbor called it took a long time full of advertisements to get through to them. I decided to give them a call too. As soon as I called I had to sit through advertisements One of which told me to have my credit card ready to get a $100 shopping card, auto insurance quotes, etc. I believe this to be a SCAM Company. I have dealt with Synchrony Bank before and they made it impossible to pay the loan off, and I am expecting the same thing to happen with this new loan.
This correspondence is intended as a formal response to your July 15, 2020, letter to Reliable HomeWorks (“Home Works”) in connection with the above-referenced matter.
Please be advised that Home Works has reviewed all of its applicable files on the matter and hereby reaffirms its position that *** claim cannot be processed under the Sewer Service Line Protection Program.
*** claim is outside of the program terms and conditions, Al as follows:
The Programs are available and apply only to Customers who own and maintain lines/equipment for single-family, residential use. Lines/equipment used for multi-unit housing and commercial purposes are excluded. Eligibility for enrollment in the Programs is the sole responsibility of the Customer. If it is determined that the Customer is not eligible for the Programs and the Customer is removed from the Programs, there shall be no coverage under the Programs for claims filed, and Customer shall not be entitled to a refund for prior payments made under the Programs. Reconnection of the Customer to actual service after a line is repaired or replaced is determined by the local utility.
After *** filed his claim on April 5, 2019, and spoke with our contractor, he did not contact us. We will contact *** directly to discuss his eligibility under our programs in which he is enrolled. Our phone number does not have advertisements, offers or quotes for other companies so we can only assume Mr. Sacco is referring to the bank.
Accordingly, we trust that this letter is responsive to your correspondence and will serve to fully address *** complaint. If you have any questions or concerns regarding this matter, please contact Home Works at the address above.
Sincerely,
Reliable Home Works
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
***
They took money from us every month for years knowing that they wouldn't cover a row house because the lines are tied together. They put that clause in the contract to scam people out of money. My Neighbor pays them every month too. Why can't we file a joint claim. The clause they should have added was to reimburse people their money if shared lines are discovered. I don't feel right about them keeping my money for having shared lines with my Neighbor. It's a scam, They took 4k from me and knew they would never have to pay me. Pittsburgh is full of shared lines.
Dear ***
This correspondence is intended as a formal response to your September 9, 2020, letter to Reliable Home Works (“Home Works”) in connection with the above-referenced matter.
As indicated in our letter dated August 19, 2020, we advised our representative would follow up with ***. Our representative spoke with *** on August 20, 2020, to discuss final settlement of his claim in which he indicated satisfaction. Therefore, please be advised that Home Works considers this matter closed.
If you have any additional questions or concerns regarding this matter, please contact Home Works at the address above.
Sincerely,
Reliable Home Works
I was having a plumbing issue. I called Gillece to unclog the main drain that had backed up. It was a Saturday, I assumed it was a simple clog. When they came they found it was a cracked pipe. I called Reliable Homeworks, since I have carried their protection for a long time. When I called the message said that their office was closed. At this point I hung up. I did not know that if I had stayed on the line that they had an emergency number. Gillece did the work for us and I figured I would file a claim with Reliable Home works on Monday. When I called Monday I was informed that they do not cover other peoples work. I had sewage coming up into my basement I took care of the problem as quickly as I could. I understand if they feel Gillece charged more than they would of had to pay, I would be happy if they covered even a portion of the bill. Gillece did an excellent job quickly for us. With the danger of the virus going around I was not willing to take a chance with my family's health.
This correspondence is intended as a formal response to your April 18, 2020, letter to Reliable Home Works (“Home Works”) in connection with the above-referenced matter.
Please be advised that Home Works has reviewed all of its applicable files on the matter and hereby reaffirms its position that the claim filed on behalf of *** cannot be processed under the Sewer Service Line Protection Program,
Home Works disputes *** contention that he could not contact the company on Saturday, March 18, 2020, because “our office was closed”. Home Works is available to answer customers' claims 24 hours/day, 7 days/week and states this information prominently on its website and all information provided to its customers. A representative would have been available to talk with *** and advise what process to follow to make a claim under our program. Home Works does not have a separate emergency phone number.
*** claim was reported to Homeworks after the repairs to his sewer line were completed by the customer's contractor, which is outside of the program terms and conditions, A8 as follows:
Reliable HomeWorks intends to retain qualified local independent contractors to provide Program services to Customers. Line repair or replacement/equipment repair services will be performed by Reliable HomeWorks network of service providers (Contractors) and Reliable HomeWorks will have no liability to Customer for services rendered by unauthorized third party contractors. Customer must contact Reliable HomeWorks at *** to arrange for line repair or replacement. Reliable HomeWorks will make an effort to accommodate Customer schedules, however, services will be dispatched based upon available times during normal business hours (8:00 am - 5:00 pm), Monday through Friday, except holidays. In no event shall Reliable HomeWorks or its contractors be liable for delays or a failure to provide service, materials and/or merchandise. The Contractor will contact the Customer within eighteen (18) hours to arrange for repair or replacement of the line/equipment.
This clause is necessary to allow an approved service provider to diagnose a customer's issues and determine the extent of the repair work to be done. The contractor used by *** is not in our network of service providers.
Accordingly, we trust that this letter is responsive to your correspondence and will serve to fully address *** complaint. If you have any questions or concerns regarding this matter, please contact Home Works at the address above.
Sincerely,
Reliable Home Works
This complaint is about a possible scam I believe is being perpetuated on the customers of Peoples gas and possibly other utilities. I am hoping the Revdex.com will investigate it. My name is ***. I am the administrator of the estate of my brother *** and my father (both deceased) had been paying (and the estate continues to pay) a monthly fee on their Peoples gas bill since 2001. This fee covers water and gas line protection since 2001 and sewer line protection since 2011. *** is in the process of being sold. I was told after an inspection that the sewer line needed repaired outside the house between the foundation and the city owned main sewer line. After repeated attempts to file a claim with Reliable Homeworks via telephone calls to 888-742-5427 and being told the terms and conditions of the contract excluded the needed repairs, I was finally given an email address of a manager, Vivian S (***). I submitted an email to her but her response was the same, the work is not covered. I read the terms and conditions and found that it consists of 10 pages (16 pages if you look at the pamphlet I was sent) of almost entirely what is not covered. My complaint is not so much that Reliable Homeworks is refusing to pay for the repairs, rather it is about their possibly deceptive practice of offering this "protection" to hundreds or perhaps thousands of customers. From my experience with Reliable Homeworks I wonder just how many claims they have honored over the years and how many they have denied. I suspect very, very few have been honored and many, many have been denied. I also suspect most of the customers who participate in this "protection" program are not aware of just how little real protection they are getting. In short, I believe this "protection" program is a possible scam to deceive the public into purchasing the coverage and paying along with their monthly gas bills a fee, in my brother's case $15.10, month after month, year after year. I am asking that I be reimbursed the $4950 for the repair and that the Revdex.com look into this as a possible scam to deceive utility customers. Please review their terms and conditions at their web site and alert the public to how little if any coverage they are actually receiving. Thank you.
This correspondence is intended as a formal response to your March 6, 2020, letter to Reliable Home Works ("Home Works") in connection with the above-referenced matter. Please be advised that Home Works has reviewed all of its applicable files on the matter and hereby reaffirms its position that the claim filed on behalf of *** is not covered under the Sewer Service Line Protection Program. The claim is contrary to what is covered under the program terms and conditions. Home Works' position has been communicated to *** (deceased customer's brother) in several phone conversations and in writing via e-mail on March 3, 2020, enclosed.
Home Works offers gas, water and sewer line protection and restoration programs as well as heating and cooling protection programs. Home Works has provided repair or replacement services to thousands of customers and takes pride in servicing its customers that have covered issues. Accordingly, we trust that this letter is responsive to your correspondence and will serve to fully address *** complaint. If you have any questions or concerns regarding this matter, please contact Home Works at the address above. Sincerely, Reliable Home Works
Enclosure
*** – Per the Terms and Conditions of the Reliable HomeWorks Protection Programs, your request for coverage is denied for the following reasons: The Program covers an active back-up in the line. The information you provided does not indicate there is an active back-up in the line. Paragraph F2 of the Sewer Line Protection Program Terms and Conditions: The Program only covers active sewer service lines spanning from the foundation of the Customer's house to the main sewer service line and which are in good working order at the time of Customer's enrollment. The sewer service line must have an active back-up in the line as a pre-condition for the Customer to file a claim under the Program. The Contractor will make every attempt to clear the sewer service line without digging or excavation. The Program covers only labor and materials that are required to repair or replace a sewer service line from the Customer's house to the main sewer service line and only in the event of a line failure, leak or rupture due to ordinary wear and tear. The sewer service line will only be repaired or replaced if there is no reasonable way to clear the line. You advised the repair or replacement was discovered during a sewer camera inspection pending the sale of the property. The Program does not cover repair or replacement required for the sale of the property or discovered during a sewer camera inspection.
Paragraph F3 of the Sewer Line Protection Program Terms and Conditions: The Program does not cover the repair or replacement of sewer lines inside the Customer's foundation and/or inside of the Customer's residence, nor does it cover the movement of working pipes or lines due to recommendations that are provided by the applicable utility. The Program does not cover sewer service lines connected to septic systems, leach field/beds, sand mounds or pumping stations, and/or any sewer lines that are not connected to a public sewer system. The Program does not cover repair or replacement of storm drains and/or rain conductors even if tied into the sewer line. The Program does not cover repair and/or replacement due to dye and/or smoke test failure, nor does it cover repair and/or replacement due to borough/township camera inspection, repair and/or replacement required for the sale of property, and/or a sewer camera inspection. If roots are discovered at any time, enrollment in the Program is immediately terminated and no refund will be issued. The Program does not cover property damage due to back-up of sewer and/or drains. The Program does not cover the cost of hauling away excess debris, nor does it cover any restoration work, While I understand your disappointment, I regret to advise you that we cannot cover the sewer service line work you are proposing. I understand this is not the result you were seeking but it is the only one consistent with the program your brother purchased.
My complaint is that the product Reliable Homeworks is selling, water, gas, and sewer line protection, is a possible scam. The terms and conditions exclude pretty much everything. When I contacted Reliable Homeworks I was told that one of the conditions was that I had to have an active backup that reached inside the house. Section F of the terms and conditions says nothing about the backup reaching inside the house. My sewer problem was outside the house between the foundation and the street. I request that the Revdex.com carefully read Reliable Homeworks terms and conditions on their website and then ask them exactly what their "protection" plan does cover. I suspect it covers very little or possibly nothing. I request that the Revdex.com investigate how many claims have been filed over the last year and how many of those have been denied. I suspect very few if any claims have been payed for. Again, as I stated before, customers are paying month after month for "protection" that covers little, or possibly nothing. Unfortunately there are many people who are too trusting or just gullible and do not carefully read the conditions (exclusions) that allow Reliable Homeworks to prey upon them.
I was prepaying for cooling and heating protection plan every 6 month in advance. Now I called and asked to cancel the protection, they say yes, you can do it, but refuse to refund a money for two months, which left unused due to the cancellation before the end of the 6 months period. The end of service would be March 2019.
Re: ***, ***
Dear Ms.:This correspondence is intended as a formal response to your January 11, 2019, letter to Reliable HomeWorks (“HomeWorks”) in connection with the above referenced matter.Please be advised that HomeWorks has reviewed all of its applicable files on the matter and hereby reaffirms its position that Ms. is not entitled to a refund of $30. This position was previously communicated to Ms. on January 11, 2019.To summarize the sequence of events for this matter, on January 4, 2017, Ms. called to enroll her rental property at ***, in HomeWorks’ Heating and Cooling Protection Program for $ 15/month. An account was set up in her name and she chose our six-month pre-payment option.On February 16, 2018, Ms. called HomeWorks to file a no heat claim. HomeWorks dispatched its contractor. The HomeWorks contractor arrived at her property the same day and replaced the control board completing the necessary repairs to the furnace. HomeWorks covered the complete cost for a total of $415.00.On June 20, 2018, Ms. contacted HomeWorks to file a no cool claim. HomeWorks dispatched its contractor. The HomeWorks contractor replaced her dual capacitor completing the necessary repairs on her air conditioner. HomeWorks covered the complete cost for a total of $199.00.On January 7, 2019, Ms. contacted HomeWorks to cancel the program and request a refund. She was advised she would not be refunded. Section A7 of the HomeWorks Terms and Conditions states, “Customer may terminate his enrollment in the Program at any time; however, no termination may occur within twelve (12) months of a covered line replacement or repair/equipment repair under the Programs. To terminate before the twelve (12) months, Customer must reimburse the cost of the line replacement or repair/equipment repair. Reliable HomeWorks will not refund any pre-payments made to the Protection Programs. ” Section A19 states, “These terms and conditions and the matters set forth on the face of this document, constitute the entire agreement between Customer and Reliable HomeWorks. No subsequent modifications, amendments, or representations become part of this contract unless expressly agreed to in writing by an authorized representative of Reliable HomeWorks. ”As a result of the completed repairs and pursuant to the terms and conditions, Ms. could be required to reimburse HomeWorks $614 for the repairs made under the program due to a cancellation within 12 months of the repair. She should not receive any type of refund.Accordingly, we trust that this letter is responsive to your correspondence. Please contact me directly at the address above if you would like to discuss this matter further. Thank you for your consideration.
Sincerely,
Vivian SManager, Reliable HomeWorks
“The sewer service line covers the outside sewer line running from a customer’s home foundation to the main sewer service line. Corrosion can cause costly, messy leaks and breaks in these lines. The Sewer Service Line Protection Program covers the cost of these incidents for $6.75 per month.” This is how Reliable Homeworks advertises their sewer line protection program— wouldn’t you think from this description they would cover cracks in your sewer line then?
Apparently not. Hidden in their terms, they say it’s only covered in the occurrence of an active overflow. It is not in good faith to advertise in the way quoted above while never intending to follow through. I don’t know how companies like this can live with their awful business practices knowing they’re taking money from hardworking people and their families. The money I wasted on this company would have been better served saved for my one year old’s future instead of stolen from Reliable Homeworks.
On Sunday, March 18, 2018 I contacted Reliable Homeworks through Peoples Natural Gas to request service for my furnace which had stopped earlier in the morning. I contacted Reliable Homeworks' emergency center at Peoples Natural Gas and spoke to John and Tammy. John couldn't find my account and transferred me to Tammy who claimed my account "wasn't updated in the system after March 10, 2018" and refused to dispatch service for me. In fact, she wanted me to call back on Monday when the person who may be able to handle the call was in the office. When I pulled my latest Peoples Gas bill dated February 8, 2018 and confirmed service by reading the charges that appear on page 2 of the bill, Tammy didn't doubt I had it, but would not dispatch service. She refused to transfer me to a supervisor stating she was a senior rep and there was no one else at the site. To make matters worse, it's 24 degrees outside and my elderly, chair-bound, mother-in-law is staying with us. Finally, Tammy agreed to call an "off-site, on-call supervisor.
I spoke to a supervisor named, Debbie, from the Ops center who said, my account wasn't on their list and I should call Reliable Homeworks on Monday.
I purchased a protection agreement from reliable homeworks for the gas line they told me and have audio recordings of the conversation where they would Bill me prior to the start date which the start date was supposed to be March 1st they never billed me, on a subsequent call I was told that they do not bill for the first month service that you must pay them directly by check which I did but I have asked them to review their audio recordings and start the protection agreement on the date promised and they have been very rude and refused. My contact person's there is Holly K. All I want was them to live up to their contractual obligations when they said they would Bill me before the covered start date when they did not that I believe is a violation of our contractual terms. I have also asked to speak with the supervisor multiple times and have been refused I was also refused to be given the name of the supervisor.
Re: ***, ***Dear Ms.:This correspondence is intended as a formal response to your March 27, 2018, letter to Reliable HomeWorks (“HomeWorks”) in connection with the above referenced matter.Please be advised that HomeWorks has reviewed all of its applicable files on the matter and hereby reaffirms its position that Mr.’s coverage start date would be April 1, 2018. This position was previously communicated to Mr. on March 12, 2018.To summarize the sequence of events for this matter, on January 2, 2018, Mr. called to enroll his rental property at *** in HomeWorks’ Protection Programs. An account was set up in his name for that location and he chose our six-month pre-payment option. He was advised that since he was enrolling in January and he would be making his payment for the services in February, the coverage would be effective March 1, 2018. He was advised in error that he would receive a notification in the mail for the initial payment of $62.10 for six months’ coverage in the programs.On March 8, 2018, Mr. called HomeWorks and spoke to Holly, a Senior Representative. He stated that he had called a couple months ago and he was told his service was to be effective March 1, 2018, however he never received a bill. Holly apologized that he was misadvised that he would be invoiced for the initial payment. She then advised him that he would need to send in a check in the amount of $62.10 for the six months’ service and one month free of coverage. Mr. asked about the start date of his coverages and inquired as to whether the start date was still March 1, 2018. Holly advised him that his start date for coverage would be April 1, 2018, if his payment was received by the Company in March.On March 9, 2018, Mr. contacted HomeWorks stating he contacted a Customer Service Representative at Peoples Gas who advised him that the calls were taped and that he should call back and ask for a supervisor because the coverage should start on the date the account number was set up. Holly advised Mr. that Peoples Gas is separate from HomeWorks and cannot advise about HomeWorks service. Peoples Natural Gas Company LLC is a separate legal entity and Customer Service Representatives at Peoples are not responsible for, nor familiar with, the contractual and business terms between HomeWorks and their customers. Mr. requested that a supervisor review the audio recording of the January conversation and Holly dvised she would forward his request for the call to be reviewed. He stated he received the Terms and Conditions in the mail, but not a bill and he requested to stop into the HomeWorks office. Holly advised that HomeWorks does not take customer walk-ins or on-site appointments; however, she would have someone call him back.On March 12, 2018, Holly contacted Mr.. She advised that she spoke to management regarding the start date for his service and that start date will be April 1, 2018. She referred him to the Terms and Conditions in regard to the start date. Section A7 of the HomeWorks Terms and Conditions states, “The coverage period commences on the first day of the month following the statement closing date after receipt of your payment.” Section A19 states, “These terms and conditions and the matters set forth on the face of this document, constitute the entire agreement between Customer and Reliable HomeWorks. No subsequent modifications, amendments, or representations become part of this contract unless expressly agreed to in writing by an authorized representative of Reliable HomeWorks. ”Mr. stated he wanted the matter further reviewed and requested information for the supervisor so he could make an on-site appointment. Holly advised that we do not make on-site appointments. Mr. requested a supervisor name so he could address any future complaints. As a Senior Representative, Holly advised him that he could forward future issues to her attention. Mr. requested to hear the prior call recording and Holly advised him we do not share the recordings.Accordingly, we trust that this letter is responsive to your correspondence. Please contact me directly at the address above if you would like to discuss this matter further. Thank you for your consideration.
Sincerely,
Vivian SManager, Reliable HomeWorks
Enclosure