Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Sugar Grove Post Office failed to put the correspondence in my postal Box Please resend the check and use the following: [redacted] J***, Post Office Box 407, Sugar Grove, VA Regards, [redacted] ***
Our company mailed the check to Mr [redacted] to [redacted] in Sugar Grove on Tuesday August 19thHe should have received the check alreadyI called your office last week and that was the address you had on file for Mr***[redacted] ***Boyer Well Drilling
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We still have not received the refund check Regards, [redacted] ***
We mailed the check to [redacted] **, Sugar Grove the beginning of last weekI called the Revdex.com office last week and the secertary for Mrs [redacted] gave me Mr***'s addressIm not sure why he hasnt recieved it
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have not received the reimbursement check Regards, [redacted] ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1. Boyer Well Drilling explanation of different types of casing used was a
canned response. The attention to the welling drilling at our site was not at
level as described in their response. We were told by *** Boyer that they
didn't have all casing available and that the casing was back ordered. This was
the response to why the well drilling was sitting and not being worked and that
Boyer had several drillings going at one time
2. We do not accept the explanation of welding the casings. I have
witnesses that were present and they will state that not all the casing
sections were completely sealed/welded/glued. If I elect to call in well
specialists to camera video all the well casing joints, I will be taking Boyer
Well Drilling to court.
3. Due to the length of time for the well drilling to be completed, and the
fact Boyer stated he couldn't get the casings, we believe that the casings were
new, but not marked for our well drilling project. That in fact were supplied
from other projects, since they used three different types of casing in course
of weeks trying to finish the drilling of our well
Iron water was not what was pumped at first, we had clear water. Three
days later the well starting pumping red mud. Boyer stated that a spring must
have broken into the well. That was his opinion and Boyer Well Drilling raised
the pump feet. This had no effect. Since we had a new pump installed in May
2014 we confirmed that the casings are not all welded or glued or screwed
together. We surmised that the unsealed casings are causing the mud/rust
problem. When the well pump runs it sucks the water, thus pulls the mud/rust
thru the failed casing seals
The reason we did not wait longer for Boyer Well Drilling to return our
call in May 2014, is because of the history of contacts I had when the well was
dug. Such as: It took up to days and many calls before we had responses in
the past, we had to take the initiative to hound Boyer Well Drilling to give us
explanations. After the well was installed and the problems started to appear,
Boyer Well Drilling was not responsive to our calls until we had a failure of
a pit valve. Which they did fix and they never returned any calls after
that.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have continually checked with the Sugar Grove Post OfficeThe check has not been received by me or the Post Office as of Sept 2, 2014. I would hope that Boyer Well Drilling would put a tracer on letter with the check to find out what's happened. I would hope that Boyer would reissue the check since it is lost. If by any chance the first check would show up, I would certainly return it. Please include my Post Office Box ***, Sugar Grove, VA in the future correspondence.
Regards,
*** ***
In response to the complaint that your business has received about our company, Boyer Well Drilling, from Mr*** ***, we would like to respond by:
The different types of casing used:
Yes, we did use different types of casingThey were all different sizes due to the
size of the well
The 1st size of casing we installed was 6.125" of PVC SDR 21, with 260' installedOnce we installed this size we drilled to 340' and hit broken and caving formation, where we lost circulation thus we had to install 105' of 5.250" black steel casingAfter installing this size casing we then drilled to feet, where we also encountered bad formation and loss of circulationWe installed 105' of 4" scheduled galvanized threaded casingThe mix match casing is due to the adverse geology of the wellThe liner casings had to be advanced with pressure which is why they are steel casing and not PVC
2. The welding of casing
The 6.125" PVC SDR casing was glued and installed into the well
The Steel casing was welded completely as we do on all of our wells
The 4" scheduled 40 galvanized threaded casing was threaded tightly together
Each column of casing extends up into the previous strand of casing to 20'
The complaint of using casing from other jobs
Each type of casing that we installed was new and all of the casing installed is state approved
The complaint of Iron water:
Iron water is very common in this area. Our company does not guarantee the quality of water for we cant determine what is beneath the ground.
As for the service call,
I was working out of town and got the message the very next dayI had my service man to return Mrs*** call, which she informed us that she had already had another contractor fix the wellWe had no other communication with them after the call. We would have gladly fixed the problem had Mrand Mrs*** given us the opportunity
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We still have not received the refund check.
Regards,
[redacted]
In closing out this argument we would like to state:
A lot of people in Mr. [redacted]'s area have iron water.
The well we drilled for Mr. [redacted], was installed according to the guidelines of the state of VA.
All materials used were state approved.
We did not have a contract deadline.
The confirmation of the installation of the casing is strictly the opinion of the contractor Mr. [redacted] hired in May 2014.
Settlement:
We are sorry that Mr. [redacted] is unsatisfied with the job. We would be willing to offer Mr. [redacted] $1,000.00 for his trouble. The amount he has requested is excessive as we have not done anything wrong. However, if this is not acceptable please forward court documents to:
[redacted]
As [redacted] has now retired.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We mailed the check to [redacted], Sugar Grove the beginning of last week. I called the Revdex.com office last week and the secertary for Mrs. [redacted] gave me Mr. [redacted]'s address. Im not sure why he hasnt recieved it.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Sugar Grove Post Office failed to put the correspondence in my postal Box. Please resend the check and use the following: [redacted] J. [redacted], Post Office Box 407, Sugar Grove, VA 24375.
Regards,
[redacted]
Our company mailed the check to Mr. [redacted] to [redacted] in Sugar Grove on Tuesday August 19th. He should have received the check already. I called your office last week and that was the address you had on file for Mr. [redacted].[redacted]Boyer Well Drilling
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have not received the reimbursement check.
Regards,
[redacted]
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Sugar Grove Post Office failed to put the correspondence in my postal Box Please resend the check and use the following: [redacted] J***, Post Office Box 407, Sugar Grove, VA Regards, [redacted] ***
Our company mailed the check to Mr [redacted] to [redacted] in Sugar Grove on Tuesday August 19thHe should have received the check alreadyI called your office last week and that was the address you had on file for Mr***[redacted] ***Boyer Well Drilling
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We still have not received the refund check Regards, [redacted] ***
We mailed the check to [redacted] **, Sugar Grove the beginning of last weekI called the Revdex.com office last week and the secertary for Mrs [redacted] gave me Mr***'s addressIm not sure why he hasnt recieved it
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have not received the reimbursement check Regards, [redacted] ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1. Boyer Well Drilling explanation of different types of casing used was a
canned response. The attention to the welling drilling at our site was not at
level as described in their response. We were told by *** Boyer that they
didn't have all casing available and that the casing was back ordered. This was
the response to why the well drilling was sitting and not being worked and that
Boyer had several drillings going at one time
2. We do not accept the explanation of welding the casings. I have
witnesses that were present and they will state that not all the casing
sections were completely sealed/welded/glued. If I elect to call in well
specialists to camera video all the well casing joints, I will be taking Boyer
Well Drilling to court.
3. Due to the length of time for the well drilling to be completed, and the
fact Boyer stated he couldn't get the casings, we believe that the casings were
new, but not marked for our well drilling project. That in fact were supplied
from other projects, since they used three different types of casing in course
of weeks trying to finish the drilling of our well
Iron water was not what was pumped at first, we had clear water. Three
days later the well starting pumping red mud. Boyer stated that a spring must
have broken into the well. That was his opinion and Boyer Well Drilling raised
the pump feet. This had no effect. Since we had a new pump installed in May
2014 we confirmed that the casings are not all welded or glued or screwed
together. We surmised that the unsealed casings are causing the mud/rust
problem. When the well pump runs it sucks the water, thus pulls the mud/rust
thru the failed casing seals
The reason we did not wait longer for Boyer Well Drilling to return our
call in May 2014, is because of the history of contacts I had when the well was
dug. Such as: It took up to days and many calls before we had responses in
the past, we had to take the initiative to hound Boyer Well Drilling to give us
explanations. After the well was installed and the problems started to appear,
Boyer Well Drilling was not responsive to our calls until we had a failure of
a pit valve. Which they did fix and they never returned any calls after
that.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have continually checked with the Sugar Grove Post OfficeThe check has not been received by me or the Post Office as of Sept 2, 2014. I would hope that Boyer Well Drilling would put a tracer on letter with the check to find out what's happened. I would hope that Boyer would reissue the check since it is lost. If by any chance the first check would show up, I would certainly return it. Please include my Post Office Box ***, Sugar Grove, VA in the future correspondence.
Regards,
*** ***
In response to the complaint that your business has received about our company, Boyer Well Drilling, from Mr*** ***, we would like to respond by:
The different types of casing used:
Yes, we did use different types of casingThey were all different sizes due to the
size of the well
The 1st size of casing we installed was 6.125" of PVC SDR 21, with 260' installedOnce we installed this size we drilled to 340' and hit broken and caving formation, where we lost circulation thus we had to install 105' of 5.250" black steel casingAfter installing this size casing we then drilled to feet, where we also encountered bad formation and loss of circulationWe installed 105' of 4" scheduled galvanized threaded casingThe mix match casing is due to the adverse geology of the wellThe liner casings had to be advanced with pressure which is why they are steel casing and not PVC
2. The welding of casing
The 6.125" PVC SDR casing was glued and installed into the well
The Steel casing was welded completely as we do on all of our wells
The 4" scheduled 40 galvanized threaded casing was threaded tightly together
Each column of casing extends up into the previous strand of casing to 20'
The complaint of using casing from other jobs
Each type of casing that we installed was new and all of the casing installed is state approved
The complaint of Iron water:
Iron water is very common in this area. Our company does not guarantee the quality of water for we cant determine what is beneath the ground.
As for the service call,
I was working out of town and got the message the very next dayI had my service man to return Mrs*** call, which she informed us that she had already had another contractor fix the wellWe had no other communication with them after the call. We would have gladly fixed the problem had Mrand Mrs*** given us the opportunity
I sent the check today, certified mail to the PO Box!
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We still have not received the refund check.
Regards,
[redacted]
In closing out this argument we would like to state:
A lot of people in Mr. [redacted]'s area have iron water.
The well we drilled for Mr. [redacted], was installed according to the guidelines of the state of VA.
All materials used were state approved.
We did not have a contract deadline.
The confirmation of the installation of the casing is strictly the opinion of the contractor Mr. [redacted] hired in May 2014.
Settlement:
We are sorry that Mr. [redacted] is unsatisfied with the job. We would be willing to offer Mr. [redacted] $1,000.00 for his trouble. The amount he has requested is excessive as we have not done anything wrong. However, if this is not acceptable please forward court documents to:
[redacted]
As [redacted] has now retired.
We just got this back in the mail today. I attached a photo of the envelope. Do I have the wrong address?
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We mailed the check to [redacted], Sugar Grove the beginning of last week. I called the Revdex.com office last week and the secertary for Mrs. [redacted] gave me Mr. [redacted]'s address. Im not sure why he hasnt recieved it.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Sugar Grove Post Office failed to put the correspondence in my postal Box. Please resend the check and use the following: [redacted] J. [redacted], Post Office Box 407, Sugar Grove, VA 24375.
Regards,
[redacted]
Our company mailed the check to Mr. [redacted] to [redacted] in Sugar Grove on Tuesday August 19th. He should have received the check already. I called your office last week and that was the address you had on file for Mr. [redacted].[redacted]Boyer Well Drilling
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have not received the reimbursement check.
Regards,
[redacted]