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Reliable News of Bergen County

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Reliable News of Bergen County Reviews (1)

Initial Business Response /* (1000, 5, 2016/05/24) */
Contact Name and Title: *** *** Gen.Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
The customer received an estimate for work to be done and agree.The work was started on April 5, it was to include
spring clean up, mulch, and bush trimmingsThe job was almost complete when the customer requested more services from the guys doing the work, after a telephone conversation with the customer, she agreed to the added costEvery thing had been fine after that until our bill arrived in may, and she complained about the work, that was the 19th of May when we spoke on the phoneWe agreed to come Monday the 23rd of may and rectify the problemWe came and took care of the issues and she was satisfied upon our completion that day
Initial Consumer Rebuttal /* (3000, 8, 2016/05/28) */
Please provide us with an invoice that includes more detail as follows:
1) show materials involved
2) what is the breakdown of labor for mulching in our beds which remain full of weeds
3) where the hours clean up labor came from,
4) why the mowing with bagging was missed causing extra lawn cleanup,
5) why the trimming bill was hours instead of the actual minutes,
6) what adjusting will be for waterproofing damage to lighting wire in at least three placesWe feel your offer of wrapping with electrical tape is unsafeYour fired crew said to call an electrician
7) show dump charges for the dirt that was removed contrary to my request to Fill our low spotRefusal was followed by quote totally *** to bring in topsoil
Please refrain from putting a lien on our houseYour provision of a detailed invoice will help resolve this Extremely Stressful and escalating situation, filed with the Revdex.com
Please quit making surprise visits to our front door as you did on the 25th demanding a check for payment before the due date on the 27thDemands contrary to your Invoicing are confusing, disruptive and especially hard on us older folks due to health issues
Please email a copy of the contract your amateur crew, which you since fired, said we signed when they surprised us on April 5th arriving unexpectedly to do the unscheduled job which has led to ongoing stress
On a happier note we enjoyed having *** *** mow and trim our landscape for the past three years while I recovered from my mini stroke at age *** His respect and gentleness was appreciated more than I can sayHis leaving in August is sadly feltWe trusted his judgment in selling his business, Fort Wayne Lawn Care, to your company
*** L***
*** *** Drive
Fort Wayne, Indiana
XXXXX-XXXX
XXX-XXX-XXXX
Cell XXX-XXX-XXXX

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Address: 524 Grand Avenue, Englewood, New Jersey, United States, 07631-4950

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