Reliable Pools & Spas Inc

I appoligise for not getting back to you sooner In regards to Mr***' complaintWe had hired a new service scheduler who seemed to have the knowledge of the position and what it entailed, but she definitely could not handle the volume of calls that came thru in a timely manner so Mr ***
yes was reschedule numerous time due back order on parts and weather delays etcwhich is unfortunate, Mr *** is a valued client of ours , the repairs have been completed and Mr*** seems to be happy with the work that was doneif you need any more information please don't hesitate to contact me.Sincerely *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I appoligise for not getting back to you sooner In regards to Mr. [redacted]' complaintWe had hired a new service scheduler who seemed to have the knowledge of the position and  what it entailed, but she definitely could not handle the volume of calls that came thru in a timely...

manner so Mr [redacted] yes was reschedule numerous time due back order on parts and weather delays etc.. which is unfortunate, Mr [redacted] is a valued client of ours , the repairs have been completed and Mr. [redacted] seems to be happy with the work that was doneif you need any more information please don't hesitate to contact me.Sincerely [redacted]  
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Review: My spa developed a leak on or about May 14. I contacted the dealer within a couple of days and requested someone come and analyze the situation. At first I was told nobody could come until June 16 at the earliest but within a couple of days I was called back and told they could come sooner. A date was set (a May date but I didn't record it) but they didn't come. When I called and asked about it some excuse was given and another date was set (again I didn't record it) but again they didn't come. In the meantime the leak has gotten worse. Still nobody has come.Desired Settlement: I want the leak repaired ASAP as I suspect there is internal damage being caused by the continued leak.

Business

Response:

I appoligise for not getting back to you sooner In regards to Mr. [redacted]' complaintWe had hired a new service scheduler who seemed to have the knowledge of the position and what it entailed, but she definitely could not handle the volume of calls that came thru in a timely manner so Mr [redacted] yes was reschedule numerous time due back order on parts and weather delays etc.. which is unfortunate, Mr [redacted] is a valued client of ours , the repairs have been completed and Mr. [redacted] seems to be happy with the work that was doneif you need any more information please don't hesitate to contact me.Sincerely [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,