Hi my name is [redacted] the reason for my letter is I am responding to [redacted] We did sell them a Chrysler Pacifica August 27th they came in and purchase the vehicle from us they ask me was there any issues with the vehicle or check engine light on I said no vehicle just went to virginia state inspection and there's no lights or check engine lights on I never told them that it was in perfect conditions I told them that the vehicle had no lights on it it ran great they knew when they bought the vehicle it had over 100,miles we were asking for the Pacifica they came to me and told me all they had was I told them that I would sell them them the vehicle at and put a month power train only warranty on the vehicle and I told them the powertrain only covers the motor in the transmission in the drivetrain internal lubricated parts only .....no check engine lights and as far as hiding from the customer they brought the vehicle back to me I turn the light off and told them that it could be as simple as a gas cap we have been in business years and we have always been respectful to all of our customers they came in our dealership demanding that we fix this issue we explained to them that we drop the price over a thousand and there was no room for us to fix anything that wasn't under the warranty I'm sorry the check engine light came on but we are a small business and we lost over a thousand on that sale therefore that leaves us no room to be generous and fix something that's not under warranty enclosed in a fax he is a copy of the Virginia state inspection a copy of the warranty power train only
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com, thank you very much for the opportunity of representing
us hereSeller, Mr*** is lying and cheating because we test drove the car
and liked it at that timeWe asked him at least times for the check engine
light and he told us no and no many timesEngine light went on next morning
when I were picking my kids from the schoolI am professor at ***, and we
teach our students to be ethicalI did not threaten his mother at allI told
her that I will talk with Revdex.com and she told me that I can do whatever I want to
do, and they will not cooperateShe actually threatened me by calling police
officer if I do not leaveShe told me that my husband called her office, but
this never happenedI thing they are confusing us with somebody elseMr***
also told us that he is in the business for last years therefore we got his
wordHe was really approachable at the beginning, but he changed very much
after we told him check engine light is onI think he knew the problem
otherwise he would not run away from us when we visit him againHe just drew
away from parking lot after he saw us (me, my husband and our little boys)
He had his boy once therefore we thought he would sympathize with us and would
not do anything to hurt usWhen we purchased the SUV we just moved from
Boston, and new to the areaWe thought he would want to help us because he is
local hereWe were kind of his guests, we also told him thatI do not know
how he survives in dealership business with this type of behaviors towards his
customers, especially his motherWe did not meet with her while we were
purchasingOur purchase agreement was with him, not his motherHe and his
mother should be stop, because they are running their business responsively and
properlyTheir shop is already closed; I do not know where they are located
nowI need to protect my students at ***, therefore I will use this case as an
example of bad businessHe is not getting responsibility, instead hiding
behind his motherHe should keep his word, either refund our money back or fix
the carNADA pricing is for clean car, but obviously this is not a clean car
It was honest bargaining the retail price, if he was not making money he would
not sell at all***, just fulfill the requ***ents of your business properly,
and earn your money for your family rightIf you are seriously sorry, make
this deal right, and treat your guests as you should have behavedI think it
also good idea to report this dealer association here in ***We
really purchased the car to keep it, not to run into abrupt issue like this and
wasting our timeThis is the country that protects customers rights 100%...We
are looking forward to hearing from you about your cooperationRevdex.com, please help us and let us know what else can we do, because this is not going anywhere since the Driven Motor is not cooperatingI do want them to get away with this misconduct and misinformation.
Regards,
*** ***
My name is Gary E Toliver of Driven Motors in Harrisonburg Virginia. I am sending this letter in regards to the ID # [redacted] concerning Mr [redacted]'s complaint.
On Feb. 1, 2014 I sold a 2001 Jeep Grand Cherokee Vin number [redacted]. to Mr. [redacted]. Mr. [redacted] drove the...
vehicle and looked over the vehicle and decided to purchase it. Mr. [redacted] was told he was purchasing the vehicle As/Is with no Warranty. Mr. [redacted] signed the Buyers Guide clearly stating the vehicle was As/Is No Warranty. Mr Siver also signed the Buyers order as the Bill of Sale. Mr. [redacted] also signed a disclamer that was drawn up for us by an attorney detailing what As/Is No Warranty means. Enclosed is all four of these documents.
Mr. [redacted] stated that I knew there was an issue with this vehicle. To my knowledge I saw no issues with this vehicle. I drove it back from Roanoke Virginia 110 miles away and then I drove it 2 days before I put it on my lot. The vehicle was gone over and state inspected by a certified mechanic who found no issues. I also ran a car fax on the vehicled to make sure it had no issues before putting it on my lot. The reason the vehicle was sold As/Is No Warranty is because on the age 13 years and also the mileage 145000 miles. The vehicle also had an altered suspinsion it had been lifted and had bigger tires put on it.
Mr. [redacted] state I was shut down for unsatisfied customers this is totally false. I have been in business for twenty two years, nine of those years in the used car business. I have never been sited by the Dealer Board for any fraudulent acts. I have no criminal record. I shut my businesses down due to the economy.
Mr. [redacted] traded a 1994 Toyota 4 Runner in which he told me had no issues which I took "As/Is" He also told me the four wheel drive worked in his vehicle. Believing the man at his word I showed him $2500.00 on his 4 Runner. Mr. [redacted] never told me that the four wheel drive did not work or that in 10/1/2012 the 4 Runner had been totaled I ended up fixing that and a wheel bearing on his vehicle before I could put it on my lot. The repair reciepts and the car fax for his vehicle is also enclosed.
I regret he is having problems with his vehicle. There is no way I can predict what will happen to a used car I also can't tell if it was taken off road and abused after it was sold. I did everything in my power to make sure it was a good vehicle I drove it for 3 days had it state inspected by a certified machanic and I ran a car fax on it to make sure it had no issues. And I told him it was being sold "As/Is" No Warranty.
Sincerely,
Gary Toliver
Hi my name is [redacted] the reason for my letter is I am responding to
[redacted]. We did sell them a 2005 Chrysler Pacifica August 27th 2014
they came in and purchase the vehicle from us they ask me was there any
issues with the vehicle or check engine light on I said no vehicle...
just
went to virginia state inspection and there's no lights or check engine
lights on I never told them that it was in perfect conditions I told them
that the vehicle had no lights on it it ran great they knew when they
bought the vehicle it had over 100,000 miles we were asking 5695 for the
Pacifica they came to me and told me all they had was 4650 I told them that
I would sell them them the vehicle at 4650 and put a 3 month power train
only warranty on the vehicle and I told them the powertrain only covers the
motor in the transmission in the drivetrain internal lubricated parts only
.....no check engine lights and as far as hiding from the customer they
brought the vehicle back to me I turn the light off and told them that it
could be as simple as a gas cap we have been in business 22 years and we
have always been respectful to all of our customers they came in our
dealership demanding that we fix this issue we explained to them that we
drop the price over a thousand and there was no room for us to fix anything
that wasn't under the warranty I'm sorry the check engine light came on but
we are a small business and we lost over a thousand on that sale therefore
that leaves us no room to be generous and fix something that's not under
warranty enclosed in a fax he is a copy of the Virginia state inspection a
copy of the warranty power train only
To who this may concern responding to the customers message we sold them the vehicle and I told them that the
vehicle pass Virglnia state inspection and as far as I knew the vehicle was a good reliable vehicle they didn't drive the
vehicle before they purchased it I asked them before they purchased the vehicle would they like to drive it there was no
issues with the vehicle when it left my lot no check engine lights no nothing the next day they came by about the check
engine light being on come on he next day I told them I would scan it and turn the light off I scanned it and the code
came up for the gas cap lib they went down to [redacted] and got a gas cap lid I told them but I need it to get a factory
gas cap lid from Chrysler I told them that they had a warranty on the vehicle that they could contact the warranty
company but the warranty was a powertrain warranty only and he did not cover check engine lights unless it was an
internal problem with the engine I never made any promises that wasn't keep and this far is my mother being rude she
is the owner of the business she owns several businesses and she is always courteous kind and polite to everyone she
told the customers that the check engine light was not under warranty at the customer's basically threatened us my
mother asked her to leave we are not going to fix the check engine light we are not giving the customer a refund all
sales are final..,. and as far as her pricing analogy I have been a licensed dealer for 22 year and we do not go by Kelley
Blue Book the auction houses and all the lending institutions banks go by nada and nada clean retail is 5575.00 and
enclosed in my letter is a copy of this I am very sorry that they had such issues with a check engine light the vehicle ¡s
running and driving fine and when you buy a used car that is 9 years old and has over 120,000 miles on it you're not
buying a new vehicle and you will have maintenance and expenses with a vehicle such as that I'm very sorry that they
had issues I felt confident in the vehicle that's why we put a warranty on the vehicle but that problem is not covered
under the warranty I'm very sorry about that but making threats an untrue statement about driven motors and myself
and my mother ls it is not warranted myself and driven motors have followed the Virginia dmv laws and we have spoke
to the dealer board about this issue
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[ I am sorry I am responding late but I was busy with school and my own 3 boys. Seller said it is in a good condition without any issues including check engine light. My husband asked about it several times. It became on while I was taking my kids to their school, next day. When we visited him he said probably it is nothing, and recommended us to change the gas tank cap. We purchased new one and then changed it. He erased all errors in the system and turned off the check engine light without fixing anything, actually 2 times. He told us that he would fix it if we revisit him if it happens again. After check engine light became on we visited him but he run away. He did not confront with us. When we visited him again he again locked the door and disappeared, and the next time his mother was there and she behaved very rude. She screamed and started to threaten me. I scared and could not sleep several days. He says he is in this business in 22 years, but also trusted that, but he did not keep his promise/ He says they sold the car cheap but not true. Good condistioned same car has the value 3,765 if it is in good condition. A car with check engine light is on does not deserve that classification at all. Anyway we paid almost 1,000 more than the average fair price. It is even cheaper at private party around 2,700. I attached the kbb report fro your reference. He needs to fix this car, and pay us some money to fix it. I thhink we deserve that treatment. If anything happens to me and and my family while I am driving this car, then they are responsible. We are looking forward to get your help to resolve this issue with the car dealer. We can return the car if necessary, and of course we will ask for price we paid plus tax and registration money we paid for too. Owner said his name is [redacted] it means [redacted] in German, and he needs to what his names asking him to do.
Thank you very much for your help in advance
Best wishes
Hi my name is [redacted] the reason for my letter is I am responding to [redacted] We did sell them a Chrysler Pacifica August 27th they came in and purchase the vehicle from us they ask me was there any issues with the vehicle or check engine light on I said no vehicle just went to virginia state inspection and there's no lights or check engine lights on I never told them that it was in perfect conditions I told them that the vehicle had no lights on it it ran great they knew when they bought the vehicle it had over 100,miles we were asking for the Pacifica they came to me and told me all they had was I told them that I would sell them them the vehicle at and put a month power train only warranty on the vehicle and I told them the powertrain only covers the motor in the transmission in the drivetrain internal lubricated parts only .....no check engine lights and as far as hiding from the customer they brought the vehicle back to me I turn the light off and told them that it could be as simple as a gas cap we have been in business years and we have always been respectful to all of our customers they came in our dealership demanding that we fix this issue we explained to them that we drop the price over a thousand and there was no room for us to fix anything that wasn't under the warranty I'm sorry the check engine light came on but we are a small business and we lost over a thousand on that sale therefore that leaves us no room to be generous and fix something that's not under warranty enclosed in a fax he is a copy of the Virginia state inspection a copy of the warranty power train only
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com, thank you very much for the opportunity of representing
us hereSeller, Mr*** is lying and cheating because we test drove the car
and liked it at that timeWe asked him at least times for the check engine
light and he told us no and no many timesEngine light went on next morning
when I were picking my kids from the schoolI am professor at ***, and we
teach our students to be ethicalI did not threaten his mother at allI told
her that I will talk with Revdex.com and she told me that I can do whatever I want to
do, and they will not cooperateShe actually threatened me by calling police
officer if I do not leaveShe told me that my husband called her office, but
this never happenedI thing they are confusing us with somebody elseMr***
also told us that he is in the business for last years therefore we got his
wordHe was really approachable at the beginning, but he changed very much
after we told him check engine light is onI think he knew the problem
otherwise he would not run away from us when we visit him againHe just drew
away from parking lot after he saw us (me, my husband and our little boys)
He had his boy once therefore we thought he would sympathize with us and would
not do anything to hurt usWhen we purchased the SUV we just moved from
Boston, and new to the areaWe thought he would want to help us because he is
local hereWe were kind of his guests, we also told him thatI do not know
how he survives in dealership business with this type of behaviors towards his
customers, especially his motherWe did not meet with her while we were
purchasingOur purchase agreement was with him, not his motherHe and his
mother should be stop, because they are running their business responsively and
properlyTheir shop is already closed; I do not know where they are located
nowI need to protect my students at ***, therefore I will use this case as an
example of bad businessHe is not getting responsibility, instead hiding
behind his motherHe should keep his word, either refund our money back or fix
the carNADA pricing is for clean car, but obviously this is not a clean car
It was honest bargaining the retail price, if he was not making money he would
not sell at all***, just fulfill the requ***ents of your business properly,
and earn your money for your family rightIf you are seriously sorry, make
this deal right, and treat your guests as you should have behavedI think it
also good idea to report this dealer association here in ***We
really purchased the car to keep it, not to run into abrupt issue like this and
wasting our timeThis is the country that protects customers rights 100%...We
are looking forward to hearing from you about your cooperationRevdex.com, please help us and let us know what else can we do, because this is not going anywhere since the Driven Motor is not cooperatingI do want them to get away with this misconduct and misinformation.
Regards,
*** ***
My name is Gary E Toliver of Driven Motors in Harrisonburg Virginia. I am sending this letter in regards to the ID # [redacted] concerning Mr [redacted]'s complaint.
On Feb. 1, 2014 I sold a 2001 Jeep Grand Cherokee Vin number [redacted]. to Mr. [redacted]. Mr. [redacted] drove the...
vehicle and looked over the vehicle and decided to purchase it. Mr. [redacted] was told he was purchasing the vehicle As/Is with no Warranty. Mr. [redacted] signed the Buyers Guide clearly stating the vehicle was As/Is No Warranty. Mr Siver also signed the Buyers order as the Bill of Sale. Mr. [redacted] also signed a disclamer that was drawn up for us by an attorney detailing what As/Is No Warranty means. Enclosed is all four of these documents.
Mr. [redacted] stated that I knew there was an issue with this vehicle. To my knowledge I saw no issues with this vehicle. I drove it back from Roanoke Virginia 110 miles away and then I drove it 2 days before I put it on my lot. The vehicle was gone over and state inspected by a certified mechanic who found no issues. I also ran a car fax on the vehicled to make sure it had no issues before putting it on my lot. The reason the vehicle was sold As/Is No Warranty is because on the age 13 years and also the mileage 145000 miles. The vehicle also had an altered suspinsion it had been lifted and had bigger tires put on it.
Mr. [redacted] state I was shut down for unsatisfied customers this is totally false. I have been in business for twenty two years, nine of those years in the used car business. I have never been sited by the Dealer Board for any fraudulent acts. I have no criminal record. I shut my businesses down due to the economy.
Mr. [redacted] traded a 1994 Toyota 4 Runner in which he told me had no issues which I took "As/Is" He also told me the four wheel drive worked in his vehicle. Believing the man at his word I showed him $2500.00 on his 4 Runner. Mr. [redacted] never told me that the four wheel drive did not work or that in 10/1/2012 the 4 Runner had been totaled I ended up fixing that and a wheel bearing on his vehicle before I could put it on my lot. The repair reciepts and the car fax for his vehicle is also enclosed.
I regret he is having problems with his vehicle. There is no way I can predict what will happen to a used car I also can't tell if it was taken off road and abused after it was sold. I did everything in my power to make sure it was a good vehicle I drove it for 3 days had it state inspected by a certified machanic and I ran a car fax on it to make sure it had no issues. And I told him it was being sold "As/Is" No Warranty.
Sincerely,
Gary Toliver
Hi my name is [redacted] the reason for my letter is I am responding to
[redacted]. We did sell them a 2005 Chrysler Pacifica August 27th 2014
they came in and purchase the vehicle from us they ask me was there any
issues with the vehicle or check engine light on I said no vehicle...
just
went to virginia state inspection and there's no lights or check engine
lights on I never told them that it was in perfect conditions I told them
that the vehicle had no lights on it it ran great they knew when they
bought the vehicle it had over 100,000 miles we were asking 5695 for the
Pacifica they came to me and told me all they had was 4650 I told them that
I would sell them them the vehicle at 4650 and put a 3 month power train
only warranty on the vehicle and I told them the powertrain only covers the
motor in the transmission in the drivetrain internal lubricated parts only
.....no check engine lights and as far as hiding from the customer they
brought the vehicle back to me I turn the light off and told them that it
could be as simple as a gas cap we have been in business 22 years and we
have always been respectful to all of our customers they came in our
dealership demanding that we fix this issue we explained to them that we
drop the price over a thousand and there was no room for us to fix anything
that wasn't under the warranty I'm sorry the check engine light came on but
we are a small business and we lost over a thousand on that sale therefore
that leaves us no room to be generous and fix something that's not under
warranty enclosed in a fax he is a copy of the Virginia state inspection a
copy of the warranty power train only
To who this may concern responding to the customers message we sold them the vehicle and I told them that the
vehicle pass Virglnia state inspection and as far as I knew the vehicle was a good reliable vehicle they didn't drive the
vehicle before they purchased it I asked them before they purchased the vehicle would they like to drive it there was no
issues with the vehicle when it left my lot no check engine lights no nothing the next day they came by about the check
engine light being on come on he next day I told them I would scan it and turn the light off I scanned it and the code
came up for the gas cap lib they went down to [redacted] and got a gas cap lid I told them but I need it to get a factory
gas cap lid from Chrysler I told them that they had a warranty on the vehicle that they could contact the warranty
company but the warranty was a powertrain warranty only and he did not cover check engine lights unless it was an
internal problem with the engine I never made any promises that wasn't keep and this far is my mother being rude she
is the owner of the business she owns several businesses and she is always courteous kind and polite to everyone she
told the customers that the check engine light was not under warranty at the customer's basically threatened us my
mother asked her to leave we are not going to fix the check engine light we are not giving the customer a refund all
sales are final..,. and as far as her pricing analogy I have been a licensed dealer for 22 year and we do not go by Kelley
Blue Book the auction houses and all the lending institutions banks go by nada and nada clean retail is 5575.00 and
enclosed in my letter is a copy of this I am very sorry that they had such issues with a check engine light the vehicle ¡s
running and driving fine and when you buy a used car that is 9 years old and has over 120,000 miles on it you're not
buying a new vehicle and you will have maintenance and expenses with a vehicle such as that I'm very sorry that they
had issues I felt confident in the vehicle that's why we put a warranty on the vehicle but that problem is not covered
under the warranty I'm very sorry about that but making threats an untrue statement about driven motors and myself
and my mother ls it is not warranted myself and driven motors have followed the Virginia dmv laws and we have spoke
to the dealer board about this issue
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[ I am sorry I am responding late but I was busy with school and my own 3 boys. Seller said it is in a good condition without any issues including check engine light. My husband asked about it several times. It became on while I was taking my kids to their school, next day. When we visited him he said probably it is nothing, and recommended us to change the gas tank cap. We purchased new one and then changed it. He erased all errors in the system and turned off the check engine light without fixing anything, actually 2 times. He told us that he would fix it if we revisit him if it happens again. After check engine light became on we visited him but he run away. He did not confront with us. When we visited him again he again locked the door and disappeared, and the next time his mother was there and she behaved very rude. She screamed and started to threaten me. I scared and could not sleep several days. He says he is in this business in 22 years, but also trusted that, but he did not keep his promise/ He says they sold the car cheap but not true. Good condistioned same car has the value 3,765 if it is in good condition. A car with check engine light is on does not deserve that classification at all. Anyway we paid almost 1,000 more than the average fair price. It is even cheaper at private party around 2,700. I attached the kbb report fro your reference. He needs to fix this car, and pay us some money to fix it. I thhink we deserve that treatment. If anything happens to me and and my family while I am driving this car, then they are responsible. We are looking forward to get your help to resolve this issue with the car dealer. We can return the car if necessary, and of course we will ask for price we paid plus tax and registration money we paid for too. Owner said his name is [redacted] it means [redacted] in German, and he needs to what his names asking him to do.
Thank you very much for your help in advance
Best wishes