First and foremost we apologize for your unhappiness, but this shipment came from Australia and is not insured by usWe were just the destination agentIn order to have this settled you must go back to the origin agent with whom you made the original plans with
Complaint: [redacted] I am rejecting this response because: I expected your company to properly package and store my bed - you did neither and I demand a fair settlement - I will be filing with the Attorney Generals OfficeThis is no way to treat a customer that spent over $8,with your company Regards, [redacted]
Again, we apologize for your unhappiness with your moveWe are working diligently on getting your claim settledWe will be in touch with you regarding the rest of the claims process
Complaint: [redacted] I am rejecting this response because: The company has failed to adequately and specifically address my prior points and isntead notes vague policies and supposedly industry standard practices. Of all of the items we listed as damaged, there was 100% agreement with the individual that was sent to assess damage and make repairs. Accordingly, there is no reason to believe that other claims are false. As previously stated regarding missing items, the homeowner has no way of knowing that all items are actually in the boxes during the delivery check; the delivery check only serves to demonstrate that the aggregate has been delivered. It is only possible to as for individual missing items during unpack. The company does not individually tag every single item in a move, so the delivery check is an inadequate means to assess for individual items.The damaged wireless storage unit was presented and the carrier disclaims liability due to no obvious external damage. Again, they fail to address the fact that the item was improperly packed, which led to the unit malfunctioning. The item was wrapped in a few pieces of paper and put into a box with a number of items, which is clearly inappropriate. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It was dark when the crew finished unloading at storage unit and NOBODY could have seen the damageI did mention, several times, how fast the crew was moving in and out of the storage unitI did not discover the damage until late October, because I had not been to storage unit since the night of the move until late OctoberNobody was in that storage unit - I was only one with a key, so nobody went in there and damaged the refrigerator Not surprisingly, I have since found a number of other items with damage, but clearly there is no point in filing a claim when dealing with a company like Reliable (quite a paradoxical name, to be sure)The company knew items were going to storage unit - they charged me extra for that - yet nobody made it clear that I had to note damage that night, in the dark, or give up my right to file a claim within the month windowThere was absolutely no reason then to purchase the insurance that [redacted] so strongly urged me to purchase Just additional revenue for ReliableThis company has not shown one ounce of good faith effort in resolving this, despite multiple issues throughout the process, all of which have been documented in emailsIt is Reliable's word against mine, and sadly, I have learned the hard way that I made an extremely poor decision in selecting this company for my move Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I am still awaiting response from Reliable Van & Storage to my most recent email to the officeI sent it yesterday and asked them to respond by the end of the business dayOver hours later I'm still waiting and have received no meaningful help or response to our issues thus farThis is one of many delayed phone calls and emails from both of their representatives Jessica & Jonathan.As evidenced by the numerous negative reports against Reliable Van & Storage on yelp, google, and other platforms I hope this Revdex.com posting serves as a wake up call for the business or, at the very least, a warning to future potential customers to watch their backs or find a different moving company.It would be great if I could actually get a response from the company, Reliable Van & Storage, offering meaningful help and/or reparations for their multiple failures Regards, [redacted]
We apologize for any unhappiness you had with your moveYou signed for the .60$ valuation (see attached) which is why you only got $dollars reimbursement, that was all the coverage you agreed to
Complaint: [redacted] I am rejecting this response because: While I DO agree that I OK'd the excess inventory, and while I DO agree that the demeanor of the packing team was professional, courteous, and helpful, I cannot say that these items excuse the shambles of poor behavior, poor execution, and poor practice that this move was.Your salesman promised me that a Reliable staff member would be in charge of the actual move from packing to driving and unpacking, that no third party would be used and that my materials would be under the direct supervision of one team leader at all times This was clearly untrue because there were at least three parties involved in the move, and the loading team told me quite clearly that Reliable does not execute cross country moves on their own and will always broker out the moves.Your estimator also spent an hour in my house, taking inventory No items were hidden during that time, no items were added to the move and yet his estimate was 20% short This is an unacceptable margin of error, and an amature one as well In no industry is 20% excusable as a margin of error, and traditionally in quoting someone, 10% is the greatest permissible margin of error with any discrepancy between the 10% overage of the quote to be taken as a loss by the estimating party.The packing team was kind, helpful, and friendly They still didn't pack well, as I discovered Upon receiving my goods (finally in a third shipment) the DRIVER told me that certain items were not well packed, that broken things were due insufficient packaging and protection, and that my materials had been handled poorly I specifically schedules certain items to be packed by Allied professionals-- mirrors, printers, electronics, fragile, antique bookcases and sentimental framed items Almost half of what Allied/Reliable movers packed, broke in transit HALF.And yet none of this addresses: the late shipment; the multiple shipments; the missing items; the sloppy fashion in which my good were unloaded; the garbage left behind by your crew; the fact that the unloading crew did not bring any of their own tools and so had to use mine; the boxes the crew DROPPED in the middle of my floors and left, seemingly for dead or garbage pick up; the fact that furniture was left unassembled in piles around my house, shelving unit pieces scattered across floors and co-mingled with other bits of other furniture, couches left upturned in the middle of the hallway; the boxes clearly marked FRAGILE stacked under boxes marked HEAVY; the strap marks that cut half way through boxes marked FRAGILE or GLASS; the massive sway in my entertainment center because too many items were loaded on top of it during shipping; and a million other insults of sloppy work and broken goods.This move was a shambles, and a systemic failure for which not a single person has taken responsibility, or found any meaningful method of restitution AND I STILL DONT HAVE ALL OF MY STUFF.Awating your reply, [redacted]
We are never happy when we hear about a customer who hasdamages after a moveHowever in this circumstance, even though valuation (ECP)was taken, the item which is being claimed as being damaged was delivered to aself storage facility where the customer did not note the damage at time ofdelivery Every customer is given “your rights and responsibilities” brochurewhere it indicates that the customer is responsible for inspecting items asthey are being deliveredBeing the item was delivered to self storage ourresponsibility for any damages to any item ends being we are not sure whattakes place after the item has been delivered At no time was there mention to the crew chief that the crew was rushing to deliverthe goodsWe have a very solid process in place where the move coordinatorreaches out to the customer multiple times a day to check the progressIf therewas mention of the crew rushing or performing inadequate services thecoordinator would have been informed and action would have taken place
We are in the process of settling the claims for the items that were damaged and for the floorsClaim forms have been sent to the shipper last Thursday, March 24th and we have not received them back yetUnfortunately, our crew did make a mistake and deliver boxes and small pieces of furniture to the same apartment, one floor below in the shippers buildingWe did agree to compensate the shipper $in order to gather his goods from the 18th floor and bring them to the shippers floor.We feel confident we should be able to settle the claim for the damaged goods and the floors once we receive the claims forms back
First and foremost we apologize for your unhappiness, but this shipment came from Australia and is not insured by usWe were just the destination agentIn order to have this settled you must go back to the origin agent with whom you made the original plans with
Complaint: [redacted] I am rejecting this response because: I expected your company to properly package and store my bed - you did neither and I demand a fair settlement - I will be filing with the Attorney Generals OfficeThis is no way to treat a customer that spent over $8,with your company Regards, [redacted]
Again, we apologize for your unhappiness with your moveWe are working diligently on getting your claim settledWe will be in touch with you regarding the rest of the claims process
Complaint: [redacted] I am rejecting this response because: The company has failed to adequately and specifically address my prior points and isntead notes vague policies and supposedly industry standard practices. Of all of the items we listed as damaged, there was 100% agreement with the individual that was sent to assess damage and make repairs. Accordingly, there is no reason to believe that other claims are false. As previously stated regarding missing items, the homeowner has no way of knowing that all items are actually in the boxes during the delivery check; the delivery check only serves to demonstrate that the aggregate has been delivered. It is only possible to a
s for individual missing items during unpack. The company does not individually tag every single item in a move, so the delivery check is an inadequate means to assess for individual items.The damaged wireless storage unit was presented and the carrier disclaims liability due to no obvious external damage. Again, they fail to address the fact that the item was improperly packed, which led to the unit malfunctioning. The item was wrapped in a few pieces of paper and put into a box with a number of items, which is clearly inappropriate. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It was dark when the crew finished unloading at storage unit and NOBODY could have seen the damageI did mention, several times, how fast the crew was moving in and out of the storage unitI did not discover the damage until late October, because I had not been to storage unit since the night of the move until late OctoberNobody was in that storage unit - I was only one with a key, so nobody went in there and damaged the refrigerator Not surprisingly, I have since found a number of other items with damage, but clearly there is no point in filing a claim when dealing with a company like Reliable (quite a paradoxical name, to be sure)The company knew items were going to storage unit - they charged me extra for that - yet nobody made it clear that I had to note damage that night, in the dark, or give up my right to file a claim within the month windowThere was absolutely no reason then to purchase the insurance that [redacted] so strongly urged me to purchase Just additional revenue for ReliableThis company has not shown one ounce of good faith effort in resolving this, despite multiple issues throughout the process, all of which have been documented in emailsIt is Reliable's word against mine, and sadly, I have learned the hard way that I made an extremely poor decision in selecting this company for my move Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I am still awaiting response from Reliable Van & Storage to my most recent email to the officeI sent it yesterday and asked them to respond by the end of the business dayOver hours later I'm still waiting and have received no meaningful help or response to our issues thus farThis is one of many delayed phone calls and emails from both of their representatives Jessica & Jonathan.As evidenced by the numerous negative reports against Reliable Van & Storage on yelp, google, and other platforms I hope this Revdex.com posting serves as a wake up call for the business or, at the very least, a warning to future potential customers to watch their backs or find a different moving company.It would be great if I could actually get a response from the company, Reliable Van & Storage, offering meaningful help and/or reparations for their multiple failures Regards, [redacted]
We apologize for any unhappiness you had with your moveYou signed for the .60$ valuation (see attached) which is why you only got $dollars reimbursement, that was all the coverage you agreed to
Complaint: [redacted] I am rejecting this response because: While I DO agree that I OK'd the excess inventory, and while I DO agree that the demeanor of the packing team was professional, courteous, and helpful, I cannot say that these items excuse the shambles of poor behavior, poor execution, and poor practice that this move was.Your salesman promised me that a Reliable staff member would be in charge of the actual move from packing to driving and unpacking, that no third party would be used and that my materials would be under the direct supervision of one team leader at all times This was clearly untrue because there were at least three parties involved in the move, and the loading team told me quite clearly that Reliable does not execute cross country moves on their own and will always broker out the moves.Your estimator also spent an hour in my house, taking inventory No items were hidden during that time, no items were added to the move and yet his estimate was 20% short This is an unacceptable margin of error, and an amature one as well In no industry is 20% excusable as a margin of error, and traditionally in quoting someone, 10% is the greatest permissible margin of error with any discrepancy between the 10% overage of the quote to be taken as a loss by the estimating party.The packing team was kind, helpful, and friendly They still didn't pack well, as I discovered Upon receiving my goods (finally in a third shipment) the DRIVER told me that certain items were not well packed, that broken things were due insufficient packaging and protection, and that my materials had been handled poorly I specifically schedules certain items to be packed by Allied professionals-- mirrors, printers, electronics, fragile, antique bookcases and sentimental framed items Almost half of what Allied/Reliable movers packed, broke in transit HALF.And yet none of this addresses: the late shipment; the multiple shipments; the missing items; the sloppy fashion in which my good were unloaded; the garbage left behind by your crew; the fact that the unloading crew did not bring any of their own tools and so had to use mine; the boxes the crew DROPPED in the middle of my floors and left, seemingly for dead or garbage pick up; the fact that furniture was left unassembled in piles around my house, shelving unit pieces scattered across floors and co-mingled with other bits of other furniture, couches left upturned in the middle of the hallway; the boxes clearly marked FRAGILE stacked under boxes marked HEAVY; the strap marks that cut half way through boxes marked FRAGILE or GLASS; the massive sway in my entertainment center because too many items were loaded on top of it during shipping; and a million other insults of sloppy work and broken goods.This move was a shambles, and a systemic failure for which not a single person has taken responsibility, or found any meaningful method of restitution AND I STILL DONT HAVE ALL OF MY STUFF.Awating your reply, [redacted]
We are never happy when we hear about a customer who hasdamages after a moveHowever in this circumstance, even though valuation (ECP)was taken, the item which is being claimed as being damaged was delivered to aself storage facility where the customer did not note the damage at time ofdelivery Every customer is given “your rights and responsibilities” brochurewhere it indicates that the customer is responsible for inspecting items asthey are being deliveredBeing the item was delivered to self storage ourresponsibility for any damages to any item ends being we are not sure whattakes place after the item has been delivered At no time was there mention to the crew chief that the crew was rushing to deliverthe goodsWe have a very solid process in place where the move coordinatorreaches out to the customer multiple times a day to check the progressIf therewas mention of the crew rushing or performing inadequate services thecoordinator would have been informed and action would have taken place
We are in the process of settling the claims for the items that were damaged and for the floorsClaim forms have been sent to the shipper last Thursday, March 24th and we have not received them back yetUnfortunately, our crew did make a mistake and deliver boxes and small pieces of furniture to the same apartment, one floor below in the shippers buildingWe did agree to compensate the shipper $in order to gather his goods from the 18th floor and bring them to the shippers floor.We feel confident we should be able to settle the claim for the damaged goods and the floors once we receive the claims forms back