Reliable

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The contractor's "spin" on what actually occurred is untrue He did not do the job correctly The building looks terrible Regards, [redacted]

To whom it mat concern,After sifting through some contractor's and complaining a free sidewalk out of her last contractor, to hear [redacted] tell it, we were "fortunate" enough to be chosen to restore a story, brown stone Victorian that had cracked apart and had lost and eroded brown stone sills, header trims and block through out the front wallWe restored and re-shaped all of her lost and eroded areas and put on a finish coat that concealed all repairs and struck architectural lines to mimic the brown stone blocks that gave the front of the house an overall new appearance [redacted] waited until we had the entire color coating on and was ready to break down the job site moving doors down to her neighbor who wanted the same thing done to their house, to tell us that she thinks the color might be to light now and we should do it again and this time make it darkerI was a little frustrated that she let us put the whole thing on before mentioning she wasn't thrilled with the color , but, she was my first complaint since I started this business and has been my last because we want to do everything we can for our customersWe want them to be thrilled with the fact they called on us to let us help them with their homesIt's something they want to be proud ofSo I told her, that we couldn't put a whole other coating of cement on top of a color that's in the middle of drying, because you will get uneven drying leaving light spots and dark spots to become permanent scars on the wall as the curing process advances and this is never a good idea, but apparently she was able to convince herself that she was right and I was wrong and nobody is getting paid until we do it AGAIN but what makes it even more then ridiculous is that we weren't even leavingWe were just going next door to fix her neighbor's and THAT would have given her house plenty of time to dry properly before receiving a different color coatIt was perfect, but instead, she in retrospect basically insisted that we screw her house up and now has exactly what I told her she would have, one big messAfter receiving all of her insults and lies to the Revdex.com and others claiming I had no license, which as you know if that were true it would only make it even worse for her, as well as her claims of my incompetencyI do still feel bad for her I even told her a product she could use as a paint and she wanted me to put THAT on for herAny further involvement my company has with [redacted] in regards to this brown stone project would be considered, in my opinion,down right abusiveAs always, we wish her the best, in her quest, for the "perfect" brown stone but my advise to her is to listen to the next experienced contractor she hires to do it.Brian S [redacted] (owner)Restoration Masonry WorksPh.###-###-#### Ph.###-###-####

Initial Business Response /* (1000, 5, 2016/06/30) */
***
Please understand that as with all modes of booked transportation, we too, must have refund policies to protect us and in
essence, the customerWe operate on a booked reservation system to best help us manage capacity If we are sold out on a route and we have passengers who do not show up, which happens many times, we are losing valuable operating revenue by not being able to re-sell the seat right away By having a refund/credit policy which includes a 15% non-refundable fee customers are more likely to try a bit harder to show up as the changing of their ticket will cost them a bit more
Most times when we decide to provide good customer service and allow a refund we provided the customer with a travel credit which they could use at any time they deemed convenientI am not sure why the customer would be told we were changing routes which caused uncertain travel options but I certainly will get to the bottom of it
Here is a copy of our refund policy
All Maritime Bus tickets are non-refundable and can be changed up to the original purchased departure time A service fee of 15% will be charged for any changes or cancellations which is payable at the time Changes can be made at all Maritime Bus Terminals and Agencies or by contacting our Maritime Bus Customer Call Center and speaking to one of our Customer Service Agents Please remember if you make changes by phone a credit card will be required!
Initial Consumer Rebuttal /* (3000, 7, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received the response provided by Maritime Bus, however, it is irrelevant in my situationI do no accept this response and I continue to seek a refund for my purchase
The response from Maritime Bus reads, that the no-refund policy is in place to protect the company from passengers who do not show up for their travelSimply because, no-show passengers who request refunds cut into the company operating revenue(Presumably because the unoccupied seat could have be sold to someone else)
Although fairly simple to understand, the response provided to me is completely irrelevant to my situation and has not addressed my complaintI do not accept this response and I continue to seek a refund for my purchase
To review my past complaint, I canceled my ticket several weeks in advanceThe departure date was originally set for December 20th, 2015.***
***As per the Maritime Bus response, I am not subject to the terms of their no-refund policy and therefore entitled to having the credit amount returned to my credit card***
I called Maritime Bus this week and tried to use my travel credit for upcoming travel plans in December I was told that bus tickets can only be sold up to months in advance and I should try again in SeptemberSince my holiday travel plans include a connecting flight, I can not wait until September to purchase a bus ticket since flight tickets will have nearly doubled in price by then
To make matters even more frustrating, I was told that Maritime Bus is in the process of changing their departure and route schedulesThey were not able to confirm that the same departure times/routes operating now will continue in December
Since it seems to me that I will never have the opportunity to use the travel credit I was given, I am requesting the credit amount be returned to my credit cardI would like Maritime Bus to respond directly to my complaint this time, and not ignore the issue againI have made my complaint very clear, and as much as I appreciate their last response, it was simply lip service

To whom it mat concern,After sifting through 40 some contractor's and complaining a free sidewalk out of her last contractor, to hear [redacted] tell it, we were "fortunate" enough to be chosen to restore a 3 story, brown stone Victorian that had cracked apart and had lost and eroded brown stone...

sills, header trims and block through out the front wall. We restored and re-shaped all of her lost and eroded areas and put on a finish coat that concealed all repairs and struck architectural lines to mimic the brown stone blocks that gave the front of the house an overall new appearance.  [redacted] waited until we had the entire color coating on and was ready to break down the job site moving 2 doors down to her neighbor who wanted the same thing done to their house, to tell us that she thinks the color might be to light now and we should do it again and this time make it darker. I was a little frustrated that she let us put the whole thing on before mentioning she wasn't thrilled with the color , but, she was my first complaint since I started this business  and has been my last because we want to do everything we can for our customers. We want them to be thrilled with the fact they called on us to let us help them with their homes. It's something they want to be proud of. So I told her, that we couldn't  put a whole other coating of cement on top of a color that's in the middle of drying, because you will get uneven drying leaving light spots and dark spots to become permanent scars on the wall as the curing process advances and this is never a good idea, but apparently she was able to convince herself that she was right and I was wrong and nobody is getting paid until we do it AGAIN but what makes it even more then ridiculous is that we weren't even leaving. We were just going next door to fix her neighbor's and THAT would have given her house plenty of time to dry properly before receiving a different color coat. It was perfect, but instead, she in retrospect basically insisted that we screw her house up and now has exactly what I told her she would have, one big mess. After receiving all of her insults and lies to the Revdex.com and others claiming I had no license, which as you know if that were true it would only make it even worse for her, as well as her claims of my incompetency.... I do still feel bad for her  I even told her a product she could use as a paint and she wanted me to put THAT on for her. Any further involvement my company has with [redacted] in regards to this brown stone project would be considered, in my opinion,down right abusive. As always, we wish her the best, in her quest, for the "perfect" brown stone but my advise to her is to listen to the next experienced contractor she hires to do it.Brian S[redacted] (owner)Restoration Masonry WorksPh.###-###-#### Ph.###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The contractor's "spin" on what actually occurred is untrue.  He did not do the job correctly.  The building looks terrible.
Regards,
[redacted]