I am not sure why [redacted] didn't cancel the gap insurance years ago when the loan was paid off Over years have passed and it is no to late to get any money back as its time or miles and to come in and cancel years later the Gap company will not reimburse a claim from years ago We have no where to go on this one Had [redacted] cancelled the gap years ago when the loan was paid off we would have had no issue getting a cancelation and she would have gotten most of it refunded
We received the following response from the business: ---------- Forwarded message ----------From: Judy M [redacted] < [redacted] >Date: Wed, Aug 3, at 1:PMSubject: Re: CID [redacted] To: Revdex.com Dispute Resolution In answer to this complaintWe have not been just ignoring the home buyers and have spent time trying to resolve the issue with themYes, it did look like an insecticide had been used, as one of our subs had seen this once before where that was the case I told the homeowner that, but since they told us that they had not used an insecticide we tried to figure out what it may have been, as there was no process in the building of the home where someone would have gone out and sprayed something around the doors after the house was doneWe had several people look at it trying to resolve what in fact it was Later after, the homeowner had the product tested and then shared with us on the phone that the painters had actually had to come back and fix some paint around the doors after the house was built did we realize that it was a paint product most likely We have a subcontractor that is waiting to schedule a time with them to do a power wash on their home, but they have had an issue with an employee being off due to a family illness They told me that they have been waiting on him to get back, as he will be the one doing the power washingThat should take place soon I tried to contact them again today and had to leave a message I will get back with them again tomorrow and find out when this will be scheduled to be doneAs far as an apology to the homeowner, I personally apologized to them when we discussed this matter on the phone the last time we spoke She told me thank you for the apology then I guess she must want it in writingAnyway, we are not ignoring them, but are trying to get the time set up for this to be doneOur subs are extremely busy and everything has to be scheduled
I am rejecting this response because: I was told that Ford Motor Company will pay for the inspection regarding the recall letter, they told me about the oil leak in the truck and I told them I already know about it and I told them the reason why I did bring my truck to the them it was because of the Ford recall letter not for any other diagnostic, so I'm demanding the return of the $I was demanded to pay or my vehicle will not be return it
Regarding Revdex.com Case # [redacted] This was our NASCAR race weekend Our cancellation policy is days prior to the race (3/26/18)This guest checked in around 3:pm on 3/24/ At approximately 6:pm he came to the front desksaying he was leaving there were bugs in the room and he wanted a refund He was told we could not give him a refund but would gladly move him to a different room He refused a different room and left.We went to the room to inspect it and took the attached pictures We found no bugs and they had definitely used the room.If there are any questions or further info needed, please advise on our [redacted] email address.Sincerely Management
[redacted] purchased her Ranger on August 31st and also purchased Gap insurance at that time She had gap coverage during the last years and months leading up to March when she came in to cancel itWhile I don't have the gap coverage form she either had gap for 5, or years If she had gap coverage for or years the coverage expired and there would be refundIf she had gap for years there could be a refund of less than $but we would need her original gap form to see if there was any left Her asking fir a full refund of gap is impossible as she had gap coverage for years plus and now that she paid off loan does not entitle her a full refund of insurance she had coverage on She had the protection of gap coverage during her loan and she doesn't get a refund in this case If [redacted] can provide us her copy of gap we can see if there is any refund due to her but would be less than $at best Otherwise this case should be closed
Check for gap was received on Thursday April 12th I imagine by now it has been credited to the account The reason it took days to arrive is the check was sent back as [redacted] had changed there address for payments from dealers so we had to re send to a different address but they have it now
Complaint: [redacted] Thank you for the apology note written here We are still awaiting the discoloration to be fully removed As stated before, they had begun, but have yet to complete the process We were told it would be done yesterday or today, so we are hopeful it will be completed today Since we have no written guarantee that they will complete the work, we feel it unwise to accept the response in full until the cleaning is complete While typing this, I just received a text from Justin He has had the flu for the last few days and says he hopes to get our home taken care of tomorrowWe will send another message as soon as he is able to come and finish the job.Just so Reliance has my name correct, it is ***, not *** The small details do matter to clients/customers Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to my concernThe $for [redacted] has been credited to my [redacted] account but the $for GAP has notI am not satisfied that this continues to drag on--I contacted Ford Credit on April and they still are telling me that Folsom Lake Ford did not submit the refund to them
August 18th, Dear [redacted] & ***, This letter is a written apology for any reference in which you felt that Reliance was inferring that you had used bug spray around your doors which could have led to yellowing around your doors Honestly, after all the different people that we sent out to look at the issue, we could not come up with anything that would have given us a clue of what had been done there to cause the yellowingThere was nothing in the actual step by step building process that could have caused itI as the, warranty manager, was unaware that the painters had been back out to do additional paint work around the doors after closing the houseIf I would have had this made known to me up front, then I would have said that it was definitely something that the painters had usedAnd, at that point I would have sent them right out to do the power washing, But nowhere in the process of having several people go look at it was I told this informationSo, I apologize for how long this process has taken and look forward to this issue being resolved Thank you for your patience Sincerely, Judy *M [redacted] Warranty Manager
I am not sure why [redacted] didn't cancel the gap insurance years ago when the loan was paid off Over years have passed and it is no to late to get any money back as its time or miles and to come in and cancel years later the Gap company will not reimburse a claim from years ago We have no where to go on this one Had [redacted] cancelled the gap years ago when the loan was paid off we would have had no issue getting a cancelation and she would have gotten most of it refunded
We received the following response from the business: ---------- Forwarded message ----------From: Judy M [redacted] < [redacted] >Date: Wed, Aug 3, at 1:PMSubject: Re: CID [redacted] To: Revdex.com Dispute Resolution In answer to this complaintWe have not been just ignoring the home buyers and have spent time trying to resolve the issue with themYes, it did look like an insecticide had been used, as one of our subs had seen this once before where that was the case I told the homeowner that, but since they told us that they had not used an insecticide we tried to figure out what it may have been, as there was no process in the building of the home where someone would have gone out and sprayed something around the doors after the house was doneWe had several people look at it trying to resolve what in fact it was Later after, the homeowner had the product tested and then shared with us on the phone that the painters had actually had to come back and fix some paint around the doors after the house was built did we realize that it was a paint product most likely We have a subcontractor that is waiting to schedule a time with them to do a power wash on their home, but they have had an issue with an employee being off due to a family illness They told me that they have been waiting on him to get back, as he will be the one doing the power washingThat should take place soon I tried to contact them again today and had to leave a message I will get back with them again tomorrow and find out when this will be scheduled to be doneAs far as an apology to the homeowner, I personally apologized to them when we discussed this matter on the phone the last time we spoke She told me thank you for the apology then I guess she must want it in writingAnyway, we are not ignoring them, but are trying to get the time set up for this to be doneOur subs are extremely busy and everything has to be scheduled
I am rejecting this response because: I was told that Ford Motor Company will pay for the inspection regarding the recall letter, they told me about the oil leak in the truck and I told them I already know about it and I told them the reason why I did bring my truck to the them it was because of the Ford recall letter not for any other diagnostic, so I'm demanding the return of the $I was demanded to pay or my vehicle will not be return it
Regarding Revdex.com Case # [redacted] This was our NASCAR race weekend Our cancellation policy is days prior to the race (3/26/18)This guest checked in around 3:pm on 3/24/ At approximately 6:pm he came to the front desksaying he was leaving there were bugs in the room and he wanted a refund He was told we could not give him a refund but would gladly move him to a different room He refused a different room and left.We went to the room to inspect it and took the attached pictures We found no bugs and they had definitely used the room.If there are any questions or further info needed, please advise on our [redacted] email address.Sincerely Management
[redacted] purchased her Ranger on August 31st and also purchased Gap insurance at that time She had gap coverage during the last years and months leading up to March when she came in to cancel itWhile I don't have the gap coverage form she either had gap for 5, or years If she had gap coverage for or years the coverage expired and there would be refundIf she had gap for years there could be a refund of less than $but we would need her original gap form to see if there was any left Her asking fir a full refund of gap is impossible as she had gap coverage for years plus and now that she paid off loan does not entitle her a full refund of insurance she had coverage on She had the protection of gap coverage during her loan and she doesn't get a refund in this case If [redacted] can provide us her copy of gap we can see if there is any refund due to her but would be less than $at best Otherwise this case should be closed
Check for gap was received on Thursday April 12th I imagine by now it has been credited to the account The reason it took days to arrive is the check was sent back as [redacted] had changed there address for payments from dealers so we had to re send to a different address but they have it now
I am rejecting this response because: I wasn't told there's a deadline I was just told if I don't need it I can cancel anytime
Complaint: [redacted] Thank you for the apology note written here We are still awaiting the discoloration to be fully removed As stated before, they had begun, but have yet to complete the process We were told it would be done yesterday or today, so we are hopeful it will be completed today Since we have no written guarantee that they will complete the work, we feel it unwise to accept the response in full until the cleaning is complete While typing this, I just received a text from Justin He has had the flu for the last few days and says he hopes to get our home taken care of tomorrowWe will send another message as soon as he is able to come and finish the job.Just so Reliance has my name correct, it is ***, not *** The small details do matter to clients/customers Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to my concernThe $for [redacted] has been credited to my [redacted] account but the $for GAP has notI am not satisfied that this continues to drag on--I contacted Ford Credit on April and they still are telling me that Folsom Lake Ford did not submit the refund to them
August 18th, Dear [redacted] & ***, This letter is a written apology for any reference in which you felt that Reliance was inferring that you had used bug spray around your doors which could have led to yellowing around your doors Honestly, after all the different people that we sent out to look at the issue, we could not come up with anything that would have given us a clue of what had been done there to cause the yellowingThere was nothing in the actual step by step building process that could have caused itI as the, warranty manager, was unaware that the painters had been back out to do additional paint work around the doors after closing the houseIf I would have had this made known to me up front, then I would have said that it was definitely something that the painters had usedAnd, at that point I would have sent them right out to do the power washing, But nowhere in the process of having several people go look at it was I told this informationSo, I apologize for how long this process has taken and look forward to this issue being resolved Thank you for your patience Sincerely, Judy *M [redacted] Warranty Manager