Upon complete investigation, although the waste volume and weight was not necessarily in compliance, I instructed my employees to remove the debris Therefore, rather than dispute with the claimant regarding the Specifications of the contract, and to provide service above and beyond contract requirements we completely cleaned up All of the bags from the site in question There should be no further issue with this Claimant at this time Issue has been resolved Our Goal is to provide Excellent Customer Service Additionally, we have investigated and counseled our employees on proper response/handling of these matters in the future
This response is in reference to Revdex.com Complaint ID # [redacted] We are very sorry for the inconvenience that the Dumpster has caused by being placed behind your car We have looked into the service schedule for that area and the container gets dumped on Fridays, so we are concerned how the dumpster was placed behind your car two days later? I have spoken with our team and we have taken the appropriate steps to communicate with our drivers related to that particular service areaBe assured we are making every effort to insure this will not happen again and the dumpster will be placed in its designated area as to not encroach onto your driveway Best regards, [redacted] Public Sector Manager Central Texas Refuse [redacted] off 512-243-fax
I spoke with [redacted] with [redacted] located at [redacted] *** I have discussed the service issues with our Operations Manager and implemented a plan to ensure timely service I have also provided [redacted] my email address to communicate with me directly with any future service issues I have requested further documentation from [redacted] about communications about previous service issues Once I have reviewed the documentation, we will provide the proper amount of credit.Regards, [redacted] Director of Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am vary satisfied with the response and extremely grateful for the resolutionI am very happy to continue to do business with themThanks to everybody for this outcome Regards, [redacted]
I call [redacted] today. [redacted] is on vacation. However, I spoke with [redacted] . She is the Office Manager. She was aware of the complaint. We have completed the following to resolve her issues: 1. Credited... the customer $213.88 2. Escalated the service issues to the Operation Manager 3. I provided Brandi my cell phone number. We are going to communicate on a weekly basis for the next few weeks to ensure service is to her satisfaction. Regards, [redacted]
My name is [redacted] , I responded to the customer the first time he indicated that had an issue. Our contract with the [redacted] clearly indicates we will pick up 1 cart and up to 7 items. However, rock and dirt are not allowed. When I first contacted the customer, I... listened to his complaint and told him I would look into it.After reviewing the photos from the driver, we did not pick up his items due to them having rock and dirt included in the bags and cart. Additional, he exceeded the 7 extra items, even though he indicated he only had seven in our first conversation.I tried to explain to the customer why we could not pick his stuff, he became very irate and started using F-Word multiple times, at this point I ended the conversation.We will be glad to pick up the customers trash as long as it is in compliance with the [redacted] Contract.
Upon complete investigation, although the waste volume and weight was not necessarily in compliance, I instructed my employees to remove the debris Therefore, rather than dispute with the claimant regarding the Specifications of the contract, and to provide service above and beyond contract requirements we completely cleaned up All of the bags from the site in question There should be no further issue with this Claimant at this time Issue has been resolved Our Goal is to provide Excellent Customer Service Additionally, we have investigated and counseled our employees on proper response/handling of these matters in the future
This response is in reference to Revdex.com Complaint ID # [redacted] We are very sorry for the inconvenience that the Dumpster has caused by being placed behind your car We have looked into the service schedule for that area and the container gets dumped on Fridays, so we are concerned how the dumpster was placed behind your car two days later? I have spoken with our team and we have taken the appropriate steps to communicate with our drivers related to that particular service areaBe assured we are making every effort to insure this will not happen again and the dumpster will be placed in its designated area as to not encroach onto your driveway Best regards, [redacted] Public Sector Manager Central Texas Refuse [redacted] off 512-243-fax
I spoke with [redacted] with [redacted] located at [redacted] *** I have discussed the service issues with our Operations Manager and implemented a plan to ensure timely service I have also provided [redacted] my email address to communicate with me directly with any future service issues I have requested further documentation from [redacted] about communications about previous service issues Once I have reviewed the documentation, we will provide the proper amount of credit.Regards, [redacted] Director of Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am vary satisfied with the response and extremely grateful for the resolutionI am very happy to continue to do business with themThanks to everybody for this outcome Regards, [redacted]
I call [redacted] today. [redacted] is on vacation. However, I spoke with [redacted] . She is the Office Manager. She was aware of the complaint. We have completed the following to resolve her issues: 1. Credited... the customer $213.88 2. Escalated the service issues to the Operation Manager 3. I provided Brandi my cell phone number. We are going to communicate on a weekly basis for the next few weeks to ensure service is to her satisfaction. Regards, [redacted]
My name is [redacted] , I responded to the customer the first time he indicated that had an issue. Our contract with the [redacted] clearly indicates we will pick up 1 cart and up to 7 items. However, rock and dirt are not allowed. When I first contacted the customer, I... listened to his complaint and told him I would look into it.After reviewing the photos from the driver, we did not pick up his items due to them having rock and dirt included in the bags and cart. Additional, he exceeded the 7 extra items, even though he indicated he only had seven in our first conversation.I tried to explain to the customer why we could not pick his stuff, he became very irate and started using F-Word multiple times, at this point I ended the conversation.We will be glad to pick up the customers trash as long as it is in compliance with the [redacted] Contract.