Reliant Pest Management

There was more than one technician working together that day, which is why the service did not take the average minutes.There isn't anything in our agreements that pertains to flies Sometimes we will try to accommodate the customer as best as we can with something that we can't guarantee The issues they were having is not a time fix, otherwise we would not need to service just once or twice and never service againWe have terminated the contract with no fees The customer was only charged for the initial service for $64.95, which is a discount from the initial fee of $ They were not charged for the 1st regular service, so we are confused as to where the $is coming from The balance on the account is and closed out

We have tried contacting customer multiple times since last September regarding service, either through phone or email, one of which times we spoke to customer andeven credited his account at one point to try to work with him We will zero out his account and it will be closed

Dear Mr***,Thank you for taking the time out of your day to let us know about your experience you had with usAfter reviewing your account I see that you did experience some scheduling errors that I understand would have been very frustratingI am thankful to get the opportunity to use this as a learning and training experience for myself and my staff to make sure we can raise the bar when it comes to communicating and scheduling for our customers.On behalf of Reliant I want to apologize for the mark we left on you and do feel the right thing to do at this point is to refund the $early termination fee that was charged to youYou should receive this check with 7-business daysAgain, thank you for bringing this to my attention and please feel free to reach out to me with any further concerns or questions[redacted] Office Manager

Complaint: [redacted] I am rejecting this response because:After the scary ants with wings showed up on our bed and bathroom, I did called and requested Reliant's make up serviceYes, after times non-effective service, you were still the first resource I though of when I got pest issue However, the manager could not provide any service after days later! How could I tell my daughter when my year old daughter ask me if there were any ants on the bed after I told her its bed time? Actually, I felt very scared too! Since Reliant could not help, we searched help from other service provider, and they came to inspect and get rid of these ants with wings within hours! I request a refund not only because of your poor, un-effective, un-professional service, but also your cold heart! I talked with the manager on the phone about mins, I cried during the conversation because I just saw one crawling on the shower door, this type ant has HUGE body with HUGE wings, but the lady said NO to me! Can you image your wife and daughter woke up in the midnight because of these creepy feelings????!!!! I am someone's wife and mom, and I have to defend our space from these undesired issueThat's why I am spending time for only $I wish you understand, it is not about money, it is about a reminder, please improve your service quality and take care you client as your own family Regards, [redacted] ***

I don't care for the business practices of this pest control companyThey demand a key to the property, and the tech that was assigned to ours argued with me repeatedly when I insisted they only come spray when someone was homeIt made me feel uncomfortable, and when I expressed this to my landlord, the owner of the pest control business came over to the property and argued with me, and essentially told me that my lack of trust in the integrity of his business and staff was insultingPersonally I think it's not at all unreasonable to be cautious as a single mother living aloneI waited out the year patiently for their contract to end and was relieved when they stopped comingOf course, now the same tech that made me uncomfortable will sporadically stop by the property without notice and spray outsideI've no idea whether they have a new contract, if so it's something I should have been informed ofBut I often wonder if he comes by and walks right in if he doesn't see a car out front, and that makes me very nervous

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Issue has been resolved regarding complaint

We are a little confused. on November 9th we responded that the account has been closed and fees have been taken off and has a zero balance

We had tried contacting customer several times regarding the service and offered to send the agreement that the customer signed. We would always rather find a resolution rather than sending the customer an early termination fee. We have taken fees off of account

1) the agreement, which the customer was provided a copy of and signed by said customer, states under scheduling that, In the event that you are not home for a scheduled service, we will treat all accessible areas of the premises.I offered to have his account tagged where we could call him
personally to schedule so he could have the inside treated, but he rejected that offer. (The inside is always free for our customers at no charge and we will come outinbetween services at no charge to the customer.2) From August until November we never heard from the customer letting us know they had any problems. If he had we would have gladly come back and taken care of any issues he had at no charge.3). The pricing that the customer signed up for is clearly stated in different place on the agreement.I gave the customer several solutions to resolve the issues he said he was having, but he rejected each one, including taking off the early termination fees and coming out and taking care of any issues he was having at no charge

Complaint: [redacted]
I am rejecting this response because:After the scary ants...

with wings showed up on our bed and bathroom, I did called and requested  Reliant's make up service. Yes, after 2 times non-effective service, you were still the first resource I though of when I got pest issue.  However,  the manager could not provide any service after 3 days later! How could I tell my daughter when my 2 year old daughter ask me if there were any ants on the bed after I told her its bed time? Actually, I felt very scared too! Since Reliant could not help, we searched help from other service provider, and they came to inspect and get rid of these ants with wings within 24 hours! I request a refund not only because of your poor, un-effective, un-professional service, but also your cold heart! I talked with the manager on the phone about 13 mins, I cried during the conversation because I just saw one crawling on the shower door, this type ant has HUGE body with HUGE wings, but the lady said NO to me!  Can you image your wife and daughter woke up in the midnight because of these creepy feelings????!!!! I am someone's wife and mom, and I have to defend our space from these undesired issue. That's why I am spending time for only $80. I wish you understand, it is not about money, it is about a reminder, please improve your service quality and take care you client as your own family.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Issue has been resolved regarding complaint.

Dear Mr. [redacted],Thank you for taking the time out of your day to let us know about your experience you had with us. After reviewing your account I see that you did experience some scheduling errors that I understand would have been very frustrating. I am thankful to get the opportunity to use this as a...

learning and training experience for myself and my staff to make sure we can raise the bar when it comes to communicating and scheduling for our customers.On behalf of Reliant I want to apologize for the mark we left on you and do feel the right thing to do at this point is to refund the $105.00 early termination fee that was charged to you. You should receive this check with 7-10 business days. Again, thank you for bringing this to my attention and please feel free to reach out to me with any further concerns or questions.[redacted]Office Manager

We have tried contacting customer multiple times since last September regarding service, either through phone or email, one of which times we spoke to customer andeven credited his account at one point to try to work with him.  We will zero out his account and it will be closed.

Complaint:...

[redacted]
I am rejecting this response because:The company DID contact me and insisted that I owed money foran entire year of service. I was defrauded into signing the agreement,thinking that it was for 4 service events, NOT for an entire year. In addition, two services were never performed, no note was leftat the house, nothing. I will NOT pay $274 for fraud and no service. The company did NOToffer to reduce this bill, and is trying to extort money for servicesNOT provided. This is fraud - utter and complete fraud.If the company does not agree to reduce the bill to $100 total,or eliminate it entirely, I will seek legal action. If the companyhas a collection agency come after me, I will seek legal action. I have also filed a complaint with the Texas Attorney General'soffice and will be filing complaints in other venues as well untilthis STOPS.
Regards,
[redacted]

We apologize for the inconvenience of the ant issue.  We attempted to come out for free on April 5th by a Manager to assess and treat the issue, but we were turned away and was not allowed to service.

There was more than one technician working together that day, which is why the service did not take the average 45 minutes.There isn't anything in our agreements that pertains to flies.  Sometimes we will try to accommodate the customer as best as we can with something that we can't...

guarantee.  The issues they were having is not a 1 time fix, otherwise we would not need to service just once or twice and never service againWe have terminated the contract with no fees.  The customer was only charged for the initial service for $64.95, which is a discount from the normal initial fee of $170.  They were not charged for the 1st regular service, so we are confused as to where the $129.90 is coming from.  The balance on the account is 0 and closed out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted]Sent: Thursday, July 02, 2015 9:04...

PMTo: infoSubject: Re: Your complaint has been received I have now resolved this issue with the business. I tried to go online to your website but don't see any way to cancel the complaint. Regards,[redacted]

I don't care for the business practices of this pest control company. They demand a key to the property, and the tech that was assigned to ours argued with me repeatedly when I insisted they only come spray when someone was home. It made me feel uncomfortable, and when I expressed this to my landlord, the owner of the pest control business came over to the property and argued with me, and essentially told me that my lack of trust in the integrity of his business and staff was insulting. Personally I think it's not at all unreasonable to be cautious as a single mother living alone. I waited out the year patiently for their contract to end and was relieved when they stopped coming. Of course, now the same tech that made me uncomfortable will sporadically stop by the property without notice and spray outside. I've no idea whether they have a new contract, if so it's something I should have been informed of. But I often wonder if he comes by and walks right in if he doesn't see a car out front, and that makes me very nervous.