Reliant Standard Life Insurance

May 19, 2016Dear [redacted]We are writing to acknowledge receipt of the above-mentioned correspondence. We have forwarded this complaint to the following department for handling:NAME: [redacted] TITLE: Manager, Quality Review Unit DEPARTMENT: Quality Review UnitWe are presently looking into this...

matter and you will be hearing from us shortly,Please note! If at any time you correspond directly with the individual listed above, it would be appreciated if a copy of that correspondence were sent to me as well, so that we can track all correspondence and ensure that timely responses are provided to you.Sincerely,Denise B.Law/ Consumer Relations Department

June 29, 2016Dear [redacted]:We are writing to you regarding the appeal of our decision to deny your claim for Short Term Disability (STD) benefits as the determination relates to whether payment of your benefits should be excluded in accordance with your Policy’s Exclusions provision.We have determined that our original decision to deny benefits based on the finding that your claimed impairment results from a work-related Injury should be reversedPlease be advised that this decision should not be construed as a guarantee of future benefits, but rather reflects our decision as it relates to the original decision to deny benefits. You may be required to provide Reliance Standard Life Insurance Company (RSLI) with periodic proof of your disability and you may be required to undergo an Independent Medical Examination (IME) in order to receive future benefits in accordance with the terms of your Policy. RSLI reserves the right to enforce any and all provisions of your Policy in the future, including those provisions, which could lead to the future termination of your benefits.In order to assess whether you are disabled and therefore entitled to receive disability benefits in connection with your claim submission, your file has been redirected to Patrice W[redacted] of the Claims Department for further investigation. The handling examiner will be processing the reopening of your claim file. You should expect to receive correspondence from the Claims Department in the very near future. In the interim, should you have any questions you may contact Ms. W[redacted] at ###-###-####.Should you have any questions regarding the appeal determination, please feel free to contact me at ###-###-####.Sincerely,Tiffany D. Senior Benefits Analyst Quality Review