RELO Van Lines, LLC

Complaint: [redacted]
I am rejecting this response because:
I am contacting you regarding email I recently received from Relo Moving Service stating the previous offer sent would be their final settlement.  The previous and first offer was $15.00.  I am not in agreement with this offer. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

December 10, 2015 Revdex.com Response RELO VAN LINES, LLC Case/ID Number: [redacted] Job Number: [redacted] We are writing to confirm the receipt of the complaint filed by [redacted] against our company, Relo Van Lines, LLC. Ms. [redacted] hired our company to coordinate her move from Riverside,...

CA to Memphis, TN with estimated pickup dates of 6/15/2015 – 6/17/2015 and estimated delivery dates of 6/20/2015 through 7/1/2015. We are regretful that Ms. [redacted] did not have a pleasant and seamless moving experience. As OF 12/10/2015, we have done everything in our power to ensure that her issues are resolved and she is satisfied with the resolution. We will continue to work closely with Ms. [redacted] until she is satisfied with our efforts. On 12/9/2015, Ms. [redacted] contacted us and advised that she was unhappy with the resolution of her claims from the carrier, [redacted]. In an effort to settle with her, we immediately contacted the carrier and asked them to reconsider the claim and increase the compensation offer that was extended to Ms. [redacted]. Additionally, we have thoroughly read the complaint that Ms. [redacted] filed via your agency. In the complaint, she has expressed her frustration over the delivery delay that she experienced. We communicated this to the carrier and have negotiated a refund offer in the amount of $225.00 for the delay in delivery. The carrier agreed to mail Ms. [redacted] a check in the amount of $225.00 on 12/16/2015. Ms. [redacted] has also been offered an additional $100.00 refund as a gesture of good faith for the level of service that she experienced. This refund offer was emailed to her. Please note that we will continue to be in contact with Ms. [redacted] to ensure that she receives due compensation. We thank you for your attention to this matter and we invite you and/or Ms. [redacted] to contact our office directly with any additional concerns. Sincerely, Relo Van Lines

Complaint: [redacted]
I am rejecting this response because:This has NOT been Settled.I filled out All Paperwork needed, which Shows All Items that were Never Delivered to My Addresses in North Carolina.Please Remember, RELO LEFT 1/3 of MY Belongings BEHIND.RELO was to show up with an EMPTY TRUCK...the Truck showed up 60% Full. I called IMMEDIATELY to Complain and was Assured that they would Take Everything or send another Truck.I had to Fly Down rent a Tuck Hire Help to Load the Truck, Pay for Hotel, Gas, Food, and MY TIMNE LOSS FROM WORK.Neither RELO or All State Van Lines will take Responsibility fro LEAVING 1/3 of My Belongings Behind......in fact, They Totally IGNORE that it happened. There has been No Settlement as of Today, Dec. 17, 2015.I have done EVERYTHING in My Power to Ethically Get these Companies to Pay My Additional Costs, and Point Out that They have OVER CHARGED ME.These Companies should Not be able to do Business, their Deception has given Me a Great Loss of My Personal Time.If they do Not Resolve this Fairly, RRELO and ALL STATE will be hearing from an ATTORNEY![redacted]
Regards,
[redacted]

Tell us why ----- Original Message ----- From: Stephanie L. To: [redacted] Sent: Monday, October 03, 2016 11:04 AM Subject: Fw: claim procedure   Ms [redacted],   Please see the email that was sent to you after we spoke on September. This refutes the comment of you requested the information, and I never provided it. As mentioned, in order for the claim to be proceed correctly, you must submit claim towards [redacted]    While the paperwork reflects Relo Van Lines, the carrier which transported your belongings is [redacted]. This is reflected on the paperwork signed at pick up. Particularly on the Interstate Bill of Lading Contract, section 13 and then again on the Interstate Revised Written Estimate, section 12. Once more on the Inventory sheets (contract or carrier).   As also discussed, Relo Van Lines is the agent. In the event there were damages to your household goods then you would process the claim through their office, as explained in the previous email.   The $150.00 was issued as a courtesy compensation for the overall inconvenience only; it has no direct correlation on the ability to file a claim.       ----- Original Message ----- From: Stephanie L. To: [redacted] Sent: Tuesday, September 27, 2016 1:25 PM Subject: claim procedure   Ms [redacted],   Thank you for taking the time to speak with me today. As discussed, this email is sent with the intentions of confirming the conversation that transpired between you and I.   As advised, in relation to the damages that were sustained to your landlord's property. In order to be considered for compensation, you must file a claim with the mover's cargo insurance company. The company name is [redacted]. Please ensure that you advise Mr [redacted] the claim will be filed against the movers, [redacted] Policy number #[redacted] they can be reached at [redacted]  The company's email address is [redacted] By submitting a claim through their office, this should settle the matter of the property damage.   In regards to the damages sustained to your personal belongings during the transport, you can submit a claim directly through Relo Van Lines. Please be advised that this claim must be submitted within nine (9) months from the day of delivery. Our records reflect that your goods were delivered on December 31st. This places the 9 month deadline at September 31st.   Lastly, the contractual agreement that was signed and acknowledge was to transport 9,856 pounds. [redacted] transported a total weight of 12,240 pounds. This was more than what was originally estimated to be transported. However, in relation to the left behind items, my office will extend a courtesy compensation in the amount of $150.00. In order for these funds to be processed back to the credit card we have on file, you must sign and return a document that will be sent via email. Once my office has been in receipt of this document, please allow 5-7 business days for processing. Please bare in mind that the signing of this document has no direct effect on the outcome of any claim for damaged/missing items.   Thank you for your attention in this matter!   Stephanie [redacted]Customer Service Supervisor[redacted]###-###-####here...