Relocation Nation

BEWARE! THESE PEOPLE ARE SCAMMERS! Called and spoke to a representative from this company named Shawn Williams and received a quote for moving. Stated I needed to sign and pay deposit to hold price. Was told there was a 48 hour cancellation policy. Signed and paid $1700 deposit but tried to cancel 5 MINUTES later. Their cancelation policy states that they have a 48 hour cancelation policy, but where they scam you is the sentence that states that if they assign a moving company within that 48 hours it is considered "services rendered" and you lose on deposit if you try and cancel. When I tried to cancel 5 MINUTES after paying deposit they said that they had already assigned my move to a mover and therefore I was unable to get my money back. How TF you assign a carrier in 5 minutes? When I asked for proof of this assignment (because they did not notify me that the move had been assigned) they gave me a company name and customer service number. I called this number and they did not have any information on me or my move. When I called back to customer service at Relocation Nation, they said "they had a signature and everything" of the assignment to this company but would not email me proof of said signature/assignment. I am now out $1700 and they have no remorse for what they are doing to people.

Unfortunately, I decided to go with this company to move across country from Las Vegas to Houston. During the scheduling and collection of my initial deposit, I was completely lied to by Brandon Johnson. I was not informed that the company was a broker for other moving companies. Through the process I was assigned two different companies who did not abide by the terms and conditions of my initial contract with Relocation Nation. First, Brandon based my quote off of the wrong square footage even after I provided the inventory list of my item. Because of that the first company sent to me requested an additional payment of $1000 when they arrived for pick up (after arriving 4 hours after the scheduled time). The first company was Familiar Movers out of Las Vegas. When I tried to call Relocation Nation and Brandon to tell them what was going on I received NO ANSWER. After being bullied by the first company, they left without picking up my items. When I got ahold of Relocation Nation the next day, Brandon did not want to talk and I sent around the company to get rescheduled through the second company, Alpha Moving Services LLC. This company also sent someone who was 3-4 hours late. Once my items got back to their warehouse I was told that it could take 30 BUSINESS DAYS to deliver my items, even though I requested an immediate delivery. This company stated that I should've selected "Expedited Shipping" at the time of pick up and it would have cost an additional $3000. They continued to say hat they did not know when my items would be delivered because they did not have a driver or a crew. I told them I was willing to forfeit all the money I had paid (deposit to Relocation Nation and the pick up fee) to travel back and pick up my items to drive them across country myself. Miraculously, I received a call from them over the weekend saying my items would depart the next day to be delivered within 3-5 days. I STILL DO NOT HAVE MY ITEMS!

I paid this broker a deposit of $1,466 for a long distance move and after reading all the bad reviews cancelled the move within 24 hours. The Contracts states you can cancel within 48 hours and get your money back minus their "10% processing fees". After I cancelled the move they have ignored all my many requests for them to answer how and when my refund will be issued. I have received no response of any kind. The broker was completely rude and unprofessional about my cancellation.

SWITCH AND BAIT! DOUBLED MY MOVING COST ON MOVING DAY! ONE MONTH LATER STILL SITTING IN AN EMPTY HOUSE WITHOUT OUR FURNISHINGS. WHEN I CALL IM TOLD DISPATCH IS VERY BUSY AND WILL LET ME KNOW WHEN DELIVERY IS. NEVER GET AN ANSWER OTHER THAN ITS STILL IN THE WAREHOUSE STATES AWAY. MY FAMILY IS HAVING THANKSGIVING AND CHRISTMAS WITHOUT BEDS, CHAIRS, CHRISTMAS TREE, DISHES. STILL NO WORD ON WHEN ALL OF OUR HOUSEHOLD GOODS WILL ARRIVE…. I COULD GO ON AND ON ON THEIR MISDEALINGS! LITERALLY THE WORST MOVE EVER! DO NOT USE THIS MAFIA RUN BUSINESS! SCAMMERS OF All SLIMEY SCAMMERS! STEAR CLEAR!

Went with this company not knowing they subcontract out the work. The company they used (Easy Movers) damaged almost all the furniture moved (destroyed a stained glass lampshade, both arms of a custom made Amish rocker and chipped up a slate coffee table), broke numerous china and crystal items and lost about 20% of my shipped goods - including a painting my mother did which is priceless to me. How do you lose floor lamps, kitchen counter chairs, art work and about 10 boxes of stuff? The guy (yes, one person) who unloaded my load said “your stuff had green tags on it and so did the load stored (in the warehouse) next to it in the warehouse so we didn’t really know whose stuff went where.” He also tried to give me 3 items that weren’t mine. Fortunately I was watching and able to tell him they weren’t mine. Absolutely no assistance from the company in locating my lost items or getting compensation.

In early July, we contacted Relocation Nation about a long move to another state. We spoke to Jordan McDonald. Jordan, was very nice on the phone, did an inventory and he gave us a quote that was a good bit less than other movers. One thing he did not tell us, and we did not realize, is that this is not a moving company, it is a broker. Their website states that they are “a fully licensed, bonded and insured moving company.” Jordan was not clear about that on the phone and spoke as if his company were doing the moving. We were told to call when a firm date for leaving had been made and they would put together the specifics to have the furniture picked up and delivered. Again, at this point, we were not told that the actual move would be done by another company or companies, as it was long distance. This move was for a job and the new employer had to know the date that we would arrive. When we contacted Jordan about scheduling, he began to backtrack on the information previously given. His demeanor changed and he was rude. At this point, we were given a five day window for pick up and were NOW informed that a company called Carefree Movers would be doing the actual move. When Carefree Movers arrived to load the furniture, they were surprised to see that we were on the third floor of an apartment building, even though that had been communicated to Jordan when the original inventory and arrangements were made. They suddenly needed more money to go up and down stairs. At this point, there’s no option other than to pay more. The young men who were loading had to call to ask about loading a small – SMALL – piece of furniture that was not on the inventory. They spent four hours trying to contact someone about adding this one item, all the while doing nothing because they had not been given permission. At the end of this four hours – which no doubt held up other pickups – they loaded the furniture – for an additional charge. The movers – none of whom spoke English – were unable to communicate a date or even a time frame when it would arrive at the destination, but it would be at least two weeks. This length of time was not communicated in the previous conversaions. While we knew that other loads would be picked up along the way, there was never an indication that it would be that long to receive our furniture. Again, nothing could be done, so we delayed our start for a few days. We called the day we were leaving and were told the truck had not left our city yet. Drove across country and arrived four days later and called – truck had not left it’s origin city yet. At this point, getting through to Relocation Nation was next to impossible and when we did speak to Jordan and another young lady who works there, they were rude and openly hostile. Then they just stopped answering the calls at all. When the furniture finally arrived a week after we did, the movers called with an ETA and were surprised to hear that they would be unloading into an apartment and had to go upstairs. Even though that had been communicated with Jordan when the contract was negotiated. Additional charge. At this point, you just want this nightmare to end and these people to get out of your life. The movers arrived, having left one piece of furniture in the origin city and with another piece broken. A piece of furniture that had belonged to a deceased family member and was a special item. The original quote ended up being $1K less than what was actually paid at delivery. And the payments to the movers have to be cash, they won’t take credit cards or debit cards. Moving is hard enough, using this “service” makes it an actual nightmare. Save yourself the misery of Relocation Nation and use a reputable moving company and pay a little more, you’ll be glad you did. Lesson learned. Avoid Relocation Nation at all costs. Carefree Movers aren’t so great, either.

Adam and his team did an excellent job. They were prompt, organized, professional, and efficient. I've been through several corporate relocations, and this has been my best experience.

Henry and Jack were fantastic! They were on time and offered to assist wherever. They were very accommodating! Highly recommend Relocation Nation LLC!

Robert did an excellent job coordinating my move, and the movers arrived on time, were courteous, and kept the goods intact on both ends.

They arrived when they said they would. They started right away and didn't waste any time once the clock started. They got everything packed in less than an hour! They took the fastest route to my new place, and everything was done early. They were so careful with all of my furniture and boxes. Both guys were also so kind and easy to talk to. I would recommend them to anyone! Relocation Nation LLC is an honest business with great employees.

Excellent! 5 stars, for sure! I highly recommend this service- they were prompt in responding to my questions, punctual, took care of all my things, very efficient and considerate also as reasonable cost.

Garry and his helper were great. Respectful, timely, and friendly! Thank you so much for your help! I will request again if I move in the future!

They sent out two guys. They were quick to pack the truck, get to the new house and place everything where it needed. Did an excellent job layout cost and timing? A great deal would be recommended to those who needed basic moving for the price.

Good service, accommodating, quick, and careful with the stuff. My move was stress-free. I will recommend this service when moving houses.

Everything went as planned. They were indeed in and out. They packed everything I paid them to pack, loaded their truck, and got on their way. When they came to my new home, they put every last piece back together and even helped us unpack the TV from the box. I suggest everyone hire them for an easy and stress-free move. Will engage them again.

Please NEVER even try to do any business with them, Brandon, Bill the manager, and Jessica the inventory specialist, Mia the customer service is there to put you in a trap and would never ever give you the service they promise at the beginning to get you into their business trap. BE AWARE of this company. When I booked my service with them they said the medium size box will be 2ft x 2ft x 2ft, I can pack it into that size of the box. When the inventory specialist calls you they start making their own size and shape, by that time you are already in their trap. Forget about the situation when they come to pick up your items. Another story will come into place and another trap. AND all traps are related to money, money, and money. They know ALL possible ways how to squeeze money out of your pocket. Even they try to make money when dropping off.

Good service, reasonable price. Good communication. Efficient and professional. Pick-up and delivery on time. Would highly recommend using them!

Two amiable, helpful, and efficient gentlemen packed our belongings with care and consideration. Best recommended service for a smooth move.

Our movers did a fantastic job with packing our U-Haul truck. We booked somewhat last minute and they were still accommodating. They were professional and careful while working swiftly. I’d definitely recommend Relocation Nation LLC for anyone needing moving services.

I would love to speak a few words of appreciation to Relocation Nation LLC for their service and professionalism. Delivered exactly as promised, no-nonsense. Just pure on-time delivery. Thank you!