As of this morning we refunded her all her money back. (4500.00) We have no control over the banks finale decision. We never tell anyone that their loan is approved we leave that to the banks to make that decision. She put 4 months on the credit app. And stated that she makes 2600.00 per month. When...
we got her paycheck stub it only showed 12.00 a hour ( that’s only 2000.00 per month ). Because she has only been on the job for 4 months the bank would not take her overtime that she has. That and her two other repo’s is why we couldn’t get her a 16,000.00 loan. We explained to her that we can get her a 12,000.00 loan based on the new facts that we have and she said no. I want the car you sold me. We didn’t have 4,000.00 room to fill the bank requirement's and to make her happy so we refunded her all her money back and took our car back. That is what happen on this case. [redacted] Chapman Ford
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had the car for a week before I was told I wasn't approved. I explained in detail my situation and how much of a car I should be approved for. The salesman insisted on putting me in that car. Yes, I make $12 hr and work 20+ hrs OT but also provided proof of $537 in additional income. I explained the 1 repo and my current separation as well. I was upfront . yes, after being told I had a car and getting insurance, ordering Sirius radio for a car I no longer have is humiliation. Why would I want to give them my business after the fact. I don't believe that they should street a car with out having someone completely approved. That's just not how you do business. I would like to be refunded my cancelation fee for my insurance I had to get. Which I was told would be refunded to me today. But was only returned my $4500.00. Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our Service Director, Rick W[redacted], was not aware of Peter's issue. Now that he is informed, Rick's priority is to help Peter. Rick let me know he has attempted to contact Peter and has not heard back yet. Please have Peter call me [redacted] at [redacted] so that I can get him in touch with...
Rick as soon as possible. (You may find that they have already spoken by the time you read this message.)
To Whom It May Concern: I have reached out to the client and we are issuing a check for the $25.00. We have had no other issues with the gift cards and this one actually should be good to but just to avoid any further issue, we will send a check. Sincerely, Jamie...
P[redacted]Customer Relations DirectorChapman Ford
Our Finance Director Zoe b[redacted] has been speaking with the consumer and has indicated that the matter is now resolved.. Thank you and contact me if there are any questions or if any additional information is needed. Sincerely, Tim M[redacted]General ManagerChapman Ford
As stated in the contract the customer signed.... all deals are subject to approval from the bank. Chapman ford is willing to pay the $158.00 insurance cancellation fee out of good faith and to close this case.Thank You, Chapman Ford
Hi Christopher – We have not forgotten about this. I apologize for the delay; we’ve had some personnel changes at our Body Shop. Current update is that the vehicle has been finished and delivered to the customer. Customer is happy and satisfied with the results. I’m not sure if this is enough...
information, so please let me know what else I can do to help complete this process. Thank you and have a great weekend!
Our Service Advisor, John, advised Ms. [redacted] that our technician had diagnosed the issue, however, the vehicle had not been serviced yet, as we only had one technician staffed that day. Our technician had taken time away from other vehicles to diagnose hers in an effort to...
submit the claim for a rental. Since Ford does not cover rental fees in Ms. [redacted]s case, John attempted to assist Ms. [redacted] with renting a vehicle from [redacted]. Many times, our advisors will call and make appointments for our customers, etc. At this time, Ms. [redacted] advised John that she did not have the money to cover the rental. In an attempt to further assist Ms. [redacted], John looked into any Ford policies that might allow us to provide a rental at no cost to her. Unfortunately, this was not possible. As a last effort to assist Ms. [redacted] regarding a rental, John offered her a loaner vehicle and Ms. [redacted] advised she did not have her driver's license with her. Per company policy, we are not able to provide a loaner vehicle to a customer without a driver's license present at the time of the request. Additionally, when Ms. [redacted] references being asked to leave a credit card, should we supply her a loaner vehicle, she told John that we should be the ones responsible if there are any damages to the vehicle. Without a credit card deposit, nor a driver’s license, we were unable to offer Ms. [redacted] a loaner vehicle. This is where the interaction escalated and Ms. [redacted] refused to have her vehicle serviced here because we could not supply her with an alternate vehicle. It was at this time that we suggested she have the vehicle towed or removed at her convenience. Ms. [redacted] also submitted reviews on [redacted] and [redacted], both of which we have responded to. Our Service Director has also attempted to contact Ms. [redacted] several times and has been unsuccessful. If Ms. [redacted] would like to speak with our Service Director, Richard Webb, his direct line at the dealership is [redacted].
Hi, Marie.Thank you for reaching out. Since I sent Christopher that email, [redacted] and Marlo (our director) spoke and have resolved [redacted] concerns.Let me know if you need any further details and I'm happy to provide them.By the way, Christopher would copy me on any emails/Revdex.com concerns to our GM Drew...
Davault since I'm his assistant. Not sure if that is something you're able to do for future Revdex.com complaints.Kate P[redacted] - Executive AssistantChapman FordDirect Line: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As of this morning we refunded her all her money back. (4500.00) We have no control over the banks finale decision. We never tell anyone that their loan is approved we leave that to the banks to make that decision. She put 4 months on the credit app. And stated that she makes 2600.00 per month. When...
we got her paycheck stub it only showed 12.00 a hour ( that’s only 2000.00 per month ). Because she has only been on the job for 4 months the bank would not take her overtime that she has. That and her two other repo’s is why we couldn’t get her a 16,000.00 loan. We explained to her that we can get her a 12,000.00 loan based on the new facts that we have and she said no. I want the car you sold me. We didn’t have 4,000.00 room to fill the bank requirement's and to make her happy so we refunded her all her money back and took our car back. That is what happen on this case. [redacted] Chapman Ford
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had the car for a week before I was told I wasn't approved. I explained in detail my situation and how much of a car I should be approved for. The salesman insisted on putting me in that car. Yes, I make $12 hr and work 20+ hrs OT but also provided proof of $537 in additional income. I explained the 1 repo and my current separation as well. I was upfront . yes, after being told I had a car and getting insurance, ordering Sirius radio for a car I no longer have is humiliation. Why would I want to give them my business after the fact. I don't believe that they should street a car with out having someone completely approved. That's just not how you do business. I would like to be refunded my cancelation fee for my insurance I had to get. Which I was told would be refunded to me today. But was only returned my $4500.00. Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our Service Director, Rick W[redacted], was not aware of Peter's issue. Now that he is informed, Rick's priority is to help Peter. Rick let me know he has attempted to contact Peter and has not heard back yet. Please have Peter call me [redacted] at [redacted] so that I can get him in touch with...
Rick as soon as possible. (You may find that they have already spoken by the time you read this message.)
To Whom It May Concern: I have reached out to the client and we are issuing a check for the $25.00. We have had no other issues with the gift cards and this one actually should be good to but just to avoid any further issue, we will send a check. Sincerely, Jamie...
P[redacted]Customer Relations DirectorChapman Ford
Our Finance Director Zoe b[redacted] has been speaking with the consumer and has indicated that the matter is now resolved.. Thank you and contact me if there are any questions or if any additional information is needed. Sincerely, Tim M[redacted]General ManagerChapman Ford
As stated in the contract the customer signed.... all deals are subject to approval from the bank. Chapman ford is willing to pay the $158.00 insurance cancellation fee out of good faith and to close this case.Thank You, Chapman Ford
pathetic it has taken over a month to get this horrible dealership to respond
Mr. S[redacted] picked up his refund check of $900 on Monday 6/6/2016. The trade in has been paid off for sometime, we have the title.
Hi Christopher – We have not forgotten about this. I apologize for the delay; we’ve had some personnel changes at our Body Shop. Current update is that the vehicle has been finished and delivered to the customer. Customer is happy and satisfied with the results. I’m not sure if this is enough...
information, so please let me know what else I can do to help complete this process. Thank you and have a great weekend!
Our Service Advisor, John, advised Ms. [redacted] that our technician had diagnosed the issue, however, the vehicle had not been serviced yet, as we only had one technician staffed that day. Our technician had taken time away from other vehicles to diagnose hers in an effort to...
submit the claim for a rental. Since Ford does not cover rental fees in Ms. [redacted]s case, John attempted to assist Ms. [redacted] with renting a vehicle from [redacted]. Many times, our advisors will call and make appointments for our customers, etc. At this time, Ms. [redacted] advised John that she did not have the money to cover the rental. In an attempt to further assist Ms. [redacted], John looked into any Ford policies that might allow us to provide a rental at no cost to her. Unfortunately, this was not possible. As a last effort to assist Ms. [redacted] regarding a rental, John offered her a loaner vehicle and Ms. [redacted] advised she did not have her driver's license with her. Per company policy, we are not able to provide a loaner vehicle to a customer without a driver's license present at the time of the request. Additionally, when Ms. [redacted] references being asked to leave a credit card, should we supply her a loaner vehicle, she told John that we should be the ones responsible if there are any damages to the vehicle. Without a credit card deposit, nor a driver’s license, we were unable to offer Ms. [redacted] a loaner vehicle. This is where the interaction escalated and Ms. [redacted] refused to have her vehicle serviced here because we could not supply her with an alternate vehicle. It was at this time that we suggested she have the vehicle towed or removed at her convenience. Ms. [redacted] also submitted reviews on [redacted] and [redacted], both of which we have responded to. Our Service Director has also attempted to contact Ms. [redacted] several times and has been unsuccessful. If Ms. [redacted] would like to speak with our Service Director, Richard Webb, his direct line at the dealership is [redacted].
Hi, Marie.Thank you for reaching out. Since I sent Christopher that email, [redacted] and Marlo (our director) spoke and have resolved [redacted] concerns.Let me know if you need any further details and I'm happy to provide them.By the way, Christopher would copy me on any emails/Revdex.com concerns to our GM Drew...
Davault since I'm his assistant. Not sure if that is something you're able to do for future Revdex.com complaints.Kate P[redacted] - Executive AssistantChapman FordDirect Line: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] wife picked up a check for $3500 on Monday 7/20