Response:Hi, This is to reply to the Billing or Collection Issues for [redacted] ***We have received the letter and reviewed his accountHe came in to pay for his account that was overdue back in 02/25/It states in his notes "bryan came in to pay the full amountand continue his membership Melissa told him that he has to come in before his due date on the 3rd to pay cash to avoid any other fees." Member came back in on 03/04/to pay for months a total of $and then again on 04/26/to pay an additional months of $On 07/07/2016, which is his next due date, His Credit/debit card was declinedWhen the billing company takes the money out of the credit/debit card and if the payment does not go through the billing company adds a service charge of $If no payment is made after business days, they add an additional late fee of $Member called on 07/25/2016, Monica one of the employees left a note regarding what the conversation was aboutIt states "Member called in wondering why he is still being charged for the membership he paid in fullWants to speak to Melissa because she was the one whom took his method of payment calling back in the morning." Member showed up on 07/31/2016, he came in upset and spoke with MelissaHe said that when he came in to pay for the remaining of the contract he said that he told the employees that he wants to cancel his membership and that the staff said "okay and that they will take care of it" Melissa explain that we do not take verbal cancellationsShe asked if he sent an email or signed a documentHe said "No" He said that he came in to pay for his remaining contractMelissa explain that he is in an automatic renewalMeans that when he finishes his contract it goes into a month to month membershipMember started to raise his voice and said that its common sense that he paid for his contract and he should be cancelledMelissa explain that in order to cancel the membership, the member will recived an email confirmation or a documentation in person that the account has been deactivationAll employees are aware that they need to sent an email to cancel the membershipMelissa printed [redacted] contract and explain about the automatic renewal that he agreed to and the cancellation process as wellHe then stated to get loud and say that he will not pay anythingMelissa explain that if no payment is made that he will go to collections in daysMember said he didn't care, to sent him to collectionsHe then walked away and left the facility
Response:Hi, This is to reply to the Billing or Collection Issues for [redacted] ***We have received the letter and reviewed his accountHe came in to pay for his account that was overdue back in 02/25/It states in his notes "bryan came in to pay the full amountand continue his membership Melissa told him that he has to come in before his due date on the 3rd to pay cash to avoid any other fees." Member came back in on 03/04/to pay for months a total of $and then again on 04/26/to pay an additional months of $On 07/07/2016, which is his next due date, His Credit/debit card was declinedWhen the billing company takes the money out of the credit/debit card and if the payment does not go through the billing company adds a service charge of $If no payment is made after business days, they add an additional late fee of $Member called on 07/25/2016, Monica one of the employees left a note regarding what the conversation was aboutIt states "Member called in wondering why he is still being charged for the membership he paid in fullWants to speak to Melissa because she was the one whom took his method of payment calling back in the morning." Member showed up on 07/31/2016, he came in upset and spoke with MelissaHe said that when he came in to pay for the remaining of the contract he said that he told the employees that he wants to cancel his membership and that the staff said "okay and that they will take care of it" Melissa explain that we do not take verbal cancellationsShe asked if he sent an email or signed a documentHe said "No" He said that he came in to pay for his remaining contractMelissa explain that he is in an automatic renewalMeans that when he finishes his contract it goes into a month to month membershipMember started to raise his voice and said that its common sense that he paid for his contract and he should be cancelledMelissa explain that in order to cancel the membership, the member will recived an email confirmation or a documentation in person that the account has been deactivationAll employees are aware that they need to sent an email to cancel the membershipMelissa printed [redacted] contract and explain about the automatic renewal that he agreed to and the cancellation process as wellHe then stated to get loud and say that he will not pay anythingMelissa explain that if no payment is made that he will go to collections in daysMember said he didn't care, to sent him to collectionsHe then walked away and left the facility