Rem Construction Corp.

Complaint: [redacted] I am rejecting this response because: On August 4th I entered the Retro Fitness Facility in Parsippany to cancel my account in person I was told that I could not do that and that I would need to send an email to cancel my account I have recently learned per my contract with Retro Fitness that under the following clause:AUTOMATIC RENEWAL PROGRAM (Monthly Dues Member): Provided that Member is not in default of this agreement and subject to the terms and condition hereof, the membership will automatically renew for the rate indicated below Renewal terms may be cancelled at any time provided a 30-day written notice is sent by certified mail, in person, by fax or via e-mail to the club's address or e-mail address It is also understood that the club will not increase the monthly rate above the specified amount below.I sent an email on August 4th to cancel my membership and it was not cancelled Also, I was not told that I could just bring in a written letter to cancel the membership It is several months later and this company is still trying to charge me.They never told me that my account was not cancelled on October per my 2nd email and they never contacted me regarding November, December, January and February charges that they are attempting to send me to collections on right nowUPDATE [redacted] [redacted] Mar (day ago)to me***, I have some updated information regarding my complaint with Retro Fitness ParsippanyI their reply to my complaint the merchant mentioned that my account was not in good standing effective October 12th when I sent my cancellation emailThe merchant never notified me that my account had not been cancelled and is in the process of taking me to collections for November, December, January and February charges (again without any notification)I reviewed my invoice with the merchant and will include a copy for you as wellThe invoice shows that effective October 12th I had a $credit on my accountI have no idea why the merchant stated that my account was not in good standing as of that dateThank You, [redacted] Regards, [redacted]

Complaint: ***
I am rejecting this response because: no where in the agreement they sent me does it say that there is a $cancellation fee The medical freeze policy is absurd, but that is not an issue with this particular gym, but with the company as a whole If the gym had actually bothered to read the whole complaint they would see that my issue was with the different responses I received regarding this issue I never would have taken the action that I did if I was not told by one person that if the doctor's note said until November my membership would then be done since my contract was until November.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
On August 4th I entered the Retro Fitness Facility in Parsippany to cancel my account in person.? I was told that I could not do that and that I would need to send an email to cancel my account.? I have recently learned per my contract with Retro Fitness that under the following clause:AUTOMATIC RENEWAL PROGRAM (Monthly Dues Member): Provided that Member is not in default of this agreement and subject to the terms and condition hereof, the membership will automatically renew for the rate indicated below.? Renewal terms may be cancelled at any time provided a 30-day written notice is sent by certified mail, in person, by fax or via e-mail to the club's address or e-mail address.? It is also understood that the club will not increase the monthly rate above the specified amount below.I sent an email on August 4th to cancel my membership and it was not cancelled.? Also, I was not told that I could just bring in a written letter to cancel the membership.? It is several months later and this company is still trying to charge me.They never told me that my account was not cancelled on October per my 2nd email and they never contacted me regarding November, December, January and February charges that they are attempting to send me to collections on right now.? UPDATE*** ***? ***Mar (day ago)to? me***, I have some updated information regarding my complaint with Retro Fitness ParsippanyI their reply to my complaint the merchant mentioned that my account was not in good standing effective? October 12th? when I sent my cancellation emailThe merchant never notified me that my account had not been cancelled and is in the process of taking me to collections for November, December, January and February charges (again without any notification)I reviewed my invoice with the merchant and will include a copy for you as wellThe invoice shows that effective? October 12th? I had a $credit on my accountI have no idea why the merchant stated that my account was not in good standing as of that dateThank You, *** ***
Regards,
*** ***

Response:To whom this may concerns, Regarding member [redacted] she did request to cancel her member 10/12/2017 which [redacted] account already was behind 09//04/2017 and 10/04/2017 before that email was sent. However, once you owe money we aren't allow to cancel the account until the balance is...

paid. In addition, with that being said we will not be able to grant [redacted] an refund. if we need to provide documentation that will not be problem. Thank you, Kenneth G[redacted] General ManagerSent on: 3/24/2018 3:05:00 PM

Response:Hi, This is to reply to the Billing or Collection Issues for [redacted] [redacted]. We have received the letter and reviewed his account. He came in to pay for his account that was overdue back in 02/25/2016. It states in his notes "bryan came in to pay the full amount. and continue his membership....

Melissa told him that he has to come in before his due date on the 3rd to pay cash to avoid any other fees." Member came back in on 03/04/2016 to pay for 2 months a total of $66.16 and then again on 04/26/2016 to pay an additional 2 months of $66.16. On 07/07/2016, which is his next due date, His Credit/debit card was declined. When the billing company takes the money out of the credit/debit card and if the payment does not go through the billing company adds a service charge of $19.50. If no payment is made after 10 business days, they add an additional late fee of $9.50. Member called on 07/25/2016, Monica one of the employees left a note regarding what the conversation was about. It states "Member called in wondering why he is still being charged for the membership he paid in full. Wants to speak to Melissa because she was the one whom took his method of payment .. calling back in the morning." Member showed up on 07/31/2016, he came in upset and spoke with Melissa. He said that when he came in to pay for the remaining of the contract he said that he told the employees that he wants to cancel his membership and that the staff said "okay and that they will take care of it" Melissa explain that we do not take verbal cancellations. She asked if he sent an email or signed a document. He said "No" He said that he came in to pay for his remaining contract. Melissa explain that he is in an automatic renewal. Means that when he finishes his contract it goes into a month to month membership. Member started to raise his voice and said that its common sense that he paid for his contract and he should be cancelled. Melissa explain that in order to cancel the membership, the member will recived an email confirmation or a documentation in person that the account has been deactivation. All employees are aware that they need to sent an email to cancel the membership. Melissa printed [redacted] contract and explain about the automatic renewal that he agreed to and the cancellation process as well. He then stated to get loud and say that he will not pay anything. Melissa explain that if no payment is made that he will go to collections in 90 days. Member said he didn't care, to sent him to collections. He then walked away and left the facility.

Response:Member came in to cancel/freeze her membership. Our policy that we maintain is that we freeze a members account every 2 months with an approved medical note. Every 2 months he or she would have to bring in a new doctors note so that we may re-freeze it again. If the doctors note states...

"Member can not work out at all due to injury" then our policy would be to cancel the membership immediately, but the note that member brought in did not say that. She was also committed to a 1 year agreement, and the cancellation policy would be an early termination fee of $75. She is aware of this and gets the opportunity to read the agreement before signing up which does mention the freeze/medical policy and also the cancellation policy. Member also receives an email of the agreement and he or she is also entitled to receive one upon request. Member told the manager that she would be receiving a medical note that would say she longer can work out at the our facility, but we have yet to receive it. Every member knows the cancellation policy upon signing up because our front desk staff explains it to all new coming members. Unfortunately member never brought in letter stating she can no longer work out which is why the only option would had been to pay the $75 or 50% of the unpaid balance that she owes which would be $122.47.