This customer has rejected the fees owed each month on the account numerous times, each time costs the company a NSF fee similar to when a check bounces.MRCH REJECTED FEB EOMF FOR $DUE TO INSUFF FUNDSMRCH REJECTED THE FEB RESUBMIT EOMF FOR $DUE TO INSUFF FUNDSMRCH REJECTED MARCH EOMF FOR $DUE TO INSUFF FUNDSMERCHANT REJECTED APRIL EOMS IN THE AMOUNT OF $DUE TO NSF.MRCH REJECTED THE APRIL RESUBMIT FOR $ DUE TO INSUFF FUNDSMRCH REJECTED MAY EOMF FOR $DUE TO INSUFF FUNDSMRCH REJECTED MAY RESUBMIT FOR $DUE TO INSUFF FUNDSMRCH REJECTED JUNE EOMF FOR $DUE TO INSUFF FUNDSMRCH REJECTED THE JUNE RESUBMIT FOR $ DUE TO INSUFF FUNDSUnfortunately, because of the numerous rejected debits, we cannot continue to work with this customerTheir account is closedNo further balance is due on the account - we have written off the balance dueThe customer can disregard any letters received.I wish the customer called Customer Service before filing a Revdex.com complaintWe would have been glad to discuss with the merchant and come to an amicable resolution.Account is closedBalance due is $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThis agreement is contingent upon receiving the check for $as offered by the business Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedEPI has worked very hard to make correct this matter and has been very diligent in resolving and satisfying our needs in this matterI rescind all of my previous statements regarding EPI Sincerely, [redacted] ***
Why do clients automatically file a Revdex.com complaint and not call the collections company and/or phone numbers on the letter received or the top of the statement? This complaint is entirely invalidThe account is closedNo fees are owedAnd we don't even need to collect $- although more unscrupulous companies would be happy to do so upon the offering, whether or not the collection was valid or notIf the client simply CALLED asking for clarification of a piece of mail received or a phone call placed, instead of filing a Revdex.com complaint then they would've been told the same informationNow the Revdex.com holds this against us and that is wrongSincerely,Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My intention was not to harm the business of EPI I was trying desperately to reach some one that was willing to resolve my ongoing problem since I had an excellent local representative that was always very helpful and personable, but I did not realize that he later actually ended transferring to work for EPI Had I known that, I would have called him and since he was local he might have been able to resolve the issue in personThat visit was arranged and in fact took place, but by than, the CEO had made his decisionInitially the CEO called and was polite and seemed concerned But when he found out that I had filled a complain with Revdex.com he called back very angry and told me he will be closing my account and canceling any further contact with his company I want to stress I do not blame the company itself because my problem was unique The reason for the complaint was because the VP told me that I had no other recourse and the conversation with him was my only recourse and proceeded to cut me off Again, wish no ill will to any one or any business, but when there is a lack of compassion to customer service that is a fault of the corporate structure I appreciate the opportunity to respond and want to apologies for any inconvenience to ANY person And particularly want to thank the local representative who continued to be helpful above and beyond the call of duty even after he was instructed by the CEO not to contact me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We take pride in our service very seriously and appreciate the ability to respond to this client's issues The client did not like the answer given by our tech representative who could provide no further assistance to questions why cards were receiving a decline message Unfortunately, after review, we are unable to accommodate his needs as a customer and we have recommended an alternative system to use This particular issue has no escalation beyond the tech supervisor he spoke with as the answer to the client's decline issues will remain the same The client did not like the answer and what he felt was the bad attitude of the technical support supervisor who was unable to assist and was unable to escalate a call further After answering 171,technical support calls in 2016, there are always going to be clients who feel the representative was abrupt or rude and we work diligently in year-round training to continually advance our client experience and service levels After the call, this client proceeded to post Facebook posts on the company Facebook page asking for the CEO to call as well as left a voicemail message for the CEO to call This account will be closed with no fees and if the client returns the swipers provided, the $the client will be refunded immediately, as the client requested in the complaintClient may mail swipers to EPI Returns, [redacted] attn RMA # [redacted] Hopefully the client is happy with that solution to his issue Sincerely, EPI Customer Service
This customer has rejected the fees owed each month on the account numerous times, each time costs the company a NSF fee similar to when a check bounces.MRCH REJECTED FEB EOMF FOR $DUE TO INSUFF FUNDSMRCH REJECTED THE FEB RESUBMIT EOMF FOR $DUE TO INSUFF FUNDSMRCH REJECTED MARCH EOMF FOR $DUE TO INSUFF FUNDSMERCHANT REJECTED APRIL EOMS IN THE AMOUNT OF $DUE TO NSF.MRCH REJECTED THE APRIL RESUBMIT FOR $ DUE TO INSUFF FUNDSMRCH REJECTED MAY EOMF FOR $DUE TO INSUFF FUNDSMRCH REJECTED MAY RESUBMIT FOR $DUE TO INSUFF FUNDSMRCH REJECTED JUNE EOMF FOR $DUE TO INSUFF FUNDSMRCH REJECTED THE JUNE RESUBMIT FOR $ DUE TO INSUFF FUNDSUnfortunately, because of the numerous rejected debits, we cannot continue to work with this customerTheir account is closedNo further balance is due on the account - we have written off the balance dueThe customer can disregard any letters received.I wish the customer called Customer Service before filing a Revdex.com complaintWe would have been glad to discuss with the merchant and come to an amicable resolution.Account is closedBalance due is $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThis agreement is contingent upon receiving the check for $as offered by the business Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedEPI has worked very hard to make correct this matter and has been very diligent in resolving and satisfying our needs in this matterI rescind all of my previous statements regarding EPI Sincerely, [redacted] ***
Why do clients automatically file a Revdex.com complaint and not call the collections company and/or phone numbers on the letter received or the top of the statement? This complaint is entirely invalidThe account is closedNo fees are owedAnd we don't even need to collect $- although more unscrupulous companies would be happy to do so upon the offering, whether or not the collection was valid or notIf the client simply CALLED asking for clarification of a piece of mail received or a phone call placed, instead of filing a Revdex.com complaint then they would've been told the same informationNow the Revdex.com holds this against us and that is wrongSincerely,Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My intention was not to harm the business of EPI I was trying desperately to reach some one that was willing to resolve my ongoing problem since I had an excellent local representative that was always very helpful and personable, but I did not realize that he later actually ended transferring to work for EPI Had I known that, I would have called him and since he was local he might have been able to resolve the issue in personThat visit was arranged and in fact took place, but by than, the CEO had made his decisionInitially the CEO called and was polite and seemed concerned But when he found out that I had filled a complain with Revdex.com he called back very angry and told me he will be closing my account and canceling any further contact with his company I want to stress I do not blame the company itself because my problem was unique The reason for the complaint was because the VP told me that I had no other recourse and the conversation with him was my only recourse and proceeded to cut me off Again, wish no ill will to any one or any business, but when there is a lack of compassion to customer service that is a fault of the corporate structure I appreciate the opportunity to respond and want to apologies for any inconvenience to ANY person And particularly want to thank the local representative who continued to be helpful above and beyond the call of duty even after he was instructed by the CEO not to contact me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We take pride in our service very seriously and appreciate the ability to respond to this client's issues The client did not like the answer given by our tech representative who could provide no further assistance to questions why cards were receiving a decline message Unfortunately, after review, we are unable to accommodate his needs as a customer and we have recommended an alternative system to use This particular issue has no escalation beyond the tech supervisor he spoke with as the answer to the client's decline issues will remain the same The client did not like the answer and what he felt was the bad attitude of the technical support supervisor who was unable to assist and was unable to escalate a call further After answering 171,technical support calls in 2016, there are always going to be clients who feel the representative was abrupt or rude and we work diligently in year-round training to continually advance our client experience and service levels After the call, this client proceeded to post Facebook posts on the company Facebook page asking for the CEO to call as well as left a voicemail message for the CEO to call This account will be closed with no fees and if the client returns the swipers provided, the $the client will be refunded immediately, as the client requested in the complaintClient may mail swipers to EPI Returns, [redacted] attn RMA # [redacted] Hopefully the client is happy with that solution to his issue Sincerely, EPI Customer Service