Remah Company

I am writing this email in regards to the complaint filed by [redacted] for not receiving her down payment refund On Monday morning, 7/18/16, I did call the customer and left her a voicemail apologizing for any inconvenience and did let her know her down payment refund check for $was in the mail The down payment check has been mailed If you have any other further questions or concerns, please feel free to contact the office at ###-###-####

Mrs*** did purchase a kirby vacuum cleaner from us on January 16, She also had a co-signer on her contract (*** ***.) We first heard from a *** *** (Mrs***'s daughter) at the end of February Unfortunately, by the time she called, it was past the three day
cancellation policyWe cannot cancel Mrs*** and Mr***'s Kirby purchase as it is past the three business day cancellation periodThe last day to cancel would have been January 21, After the three day cancellation period, the customer's contract is sold to the finance company where the payments are sent

Initial Business Response /* (1000, 8, 2015/11/10) */
We notified the finance company before the customer's first payment was dueWe apologize that it was not processed before her first payment and any inconvenience it may have causedI spoke with the finance company and she will be refunded
that first payment
Initial Consumer Rebuttal /* (2000, 10, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the informationI had attempted to contact them previously but was not able to get an answerI do not accept this because my mother has a diagnoses of Alzhiemers and is not in charge of her financesI was told that Mr*** came to the home late in the evening (that is the worse time for person's with this diseaseHe did sale pitch and told my mother that her vacuum did not workMy mother does not do her own cleaning because she is to weak, so she believed himMy mother is a vulnerable adult and receives serves in her home dailyMr*** convinced my mom that her cleaner did not work and then took the $she had as a down payment along with her vacuum cleaner and her rinse and vacMy first knowledge of this purchase was about one month later when we went over her current bills as we pay themMy mother did not even recall the purchaseI have requested that the company return her cleaners and they can pick up theirsI was told that we only have three days to cancel and that my brother in law co-signedHe is not able to legally do this as he does not have anything to do with her financesI have requested the name of the finance company along with a phone number so I may contact them but have received nothingI believe that my mother was taken advantage of because of her vulnerabilityShe is on Social
Security (she is 84)and receives very littleIf they would like to take her to court I will bring the MD diagnoses to courtI also plan on making a compliant to the Chamber of Commerce in Steele County as well as Freeborn County regarding this alleged business and it's practicesWhen I have purchased anything over $2,I have been told I have a right to cancel within daysThe cost of the vacuum is over $2,
Perhaps I should bring a law suit again Mr.*** for his predatory actions

Initial Business Response /* (1000, 9, 2015/10/16) */
The customer has three days to cancel the contract from the date of purchase. Unfortunately, the customer did not cancel her contract in that time. Her contract was purchased by the finance company after the three days so our company cannot...

return her vacuum cleaner at this time or refund her money.

I spoke with [redacted] personally on two separate occasions with the last time being in February 2017.  I gave him a telephone number of an authorized Kirby service center in Apple Valley, MN.  We are not an authorized service center, only a distributorship, so we cannot repair the...

Kirby.  I cannot verify what the salesman told him about the Kirby warranty as I was not present at the time of the sale.  However, a pamphlet on the Kirby warranty is given to the customer at the time of sale.  The part the customer is referring to in this complaint sounds like it will be covered under warranty, it is the cost of labor that is not.  This is stated in the warranty pamphlet the customer received at the time of sale.  Customer was told to bring his Kirby to the service center in Apple Valley to be repaired and to call us back if the labor costs were extensive.   Thank you, Robin Remah Company Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  So sad that all of my emails and calls were ignored but somehow when Revdex.com got involved the refund was "miraculously found".

I am writing this email in regards to the complaint filed by [redacted] for not receiving her down payment refund.  On Monday morning, 7/18/16, I did call the customer and left her a voicemail apologizing for any inconvenience and did let her know her down payment refund check for $88.31 was...

in the mail.  The down payment check has been mailed.  If you have any other further questions or concerns, please feel free to contact the office at ###-###-####.