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Re/Max Bryan-College Station

4121 State Highway 6 S Ste 200, College Sta, Texas, United States, 77845-8682

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Re/Max Bryan-College Station Reviews (%countItem)

My complaint is against an agent with Re/Max in College Station/Bryan, TX. The agent's name is ***r and she has not returned my daughter's security deposit that was supposed to have been refunded 30 days starting from 10/31. My daughter has text messages from *** stating that she would send us the security deposit within 30 days from the day the keys were turned in. My daughter turned the keys into her on 10/31.Every time we call her to ask if she has sent the money she gives us an excuse why she hasn't done it yet. As of 12/5 I am still waiting for the money. I have called her boss twice and have yet to get a returned call. Horrible customer service!

Re/Max Bryan-College Station Response • Jan 08, 2018

Response to Complaint Number ***, ***RE/MAX Bryan-College Station is a reputable company and deals fairly with its clients. But, there are property management rules that govern how routine business is handled. The complaint in question deals with the subletting of a bedroom in a 4 bedroom home. The original tenants deposit was scheduled to be returned once the sublet tenant submits their deposit.

This is ordinary and customary accounting practice. The new tenant had not been informed about the deposit by the previous tenant prior to her moving in. She was put on a payment plan. Regardless of that fact, the *** refund check was written on December 3rd, 2017 and mailed during the first week of December, 2017. The check cleared their bank on December 15th, 2017. The *** expected to get a refund of $450.00 but received$525.00 (which included their portion of the pet deposit). They received$75.00 more than expected. Overall, this was just a communication problem and the *** did not understand the rental subletting process. They have been refunded in full and their desired settlement was paid before this complaint ever was published. Attached is a copy of the check written and when it funded. I do not believe the *** were treated unfairly in any way but, instead followed standard property management guidelines for return of deposits.

***RE/MAX Bryan-College StationBroker/Owner***College Station, Texas 77845***-***-*** office***-***-*** cell

Re/Max Bryan-College Station Response • Jan 08, 2018

Response to Complaint Number ***, ***RE/MAX Bryan-College Station is a reputable company and deals fairly with its clients. But, there are property management rules that govern how routine business is handled. The complaint in question deals with the subletting of a bedroom in a 4 bedroom home. The original tenants deposit was scheduled to be returned once the sublet tenant submits their deposit.

This is ordinary and customary accounting practice. The new tenant had not been informed about the deposit by the previous tenant prior to her moving in. She was put on a payment plan. Regardless of that fact, the *** refund check was written on December 3rd, 2017 and mailed during the first week of December, 2017. The check cleared their bank on December 15th, 2017. The *** expected to get a refund of $450.00 but received$525.00 (which included their portion of the pet deposit). They received$75.00 more than expected. Overall, this was just a communication problem and the *** did not understand the rental subletting process. They have been refunded in full and their desired settlement was paid before this complaint ever was published. Attached is a copy of the check written and when it funded. I do not believe the *** were treated unfairly in any way but, instead followed standard property management guidelines for return of deposits.

***RE/MAX Bryan-College StationBroker/Owner***College Station, Texas 77845***-***-*** office***-***-*** cell

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Address: 4121 State Highway 6 S Ste 200, College Sta, Texas, United States, 77845-8682

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+1 (979) 764-7676

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www.remaxbcs.com

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