Remax Graeme Affleck

Dear Customer, We are very sorry for the inconvenience and we would like to correct this errorYour gift card is still valid if purchased within the last yearsPlease send us your gift card # so that we may check on the status of the gift cardThank you againSincerely, Mood Fabrics

Dear [redacted] , We apologize that your coupon code did not work properlyWe have remedied the issue and have refunded you the 10% as stated to your credit cardWe are unsure as to why you are requesting an additional $store credit as the coupon code was only for 10% off your purchaseThank you for your time and we hope we have resolved your issueThank you The Mood team

Thank you for your replyAgain, we apologize for the miscommunication regarding the gift cardWe will honor your gift card but in order to activate the gift card we need to know the gift card #Please supply us with the gift card information and we will resolve this asapThank you

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Thank you for responding however my card has now expired. Your policies and all your staff assured me whenever I went to the store that my card never expired. It is illegal to have those cards expire without explicitly stating dates. You should honor my card because I waited 6 years to use it. Your business still owes me $500 worth of product and I hope you alter your expiration policy to reflect the law and proper ethics. Also when I emailed before no one ever replied and that was within the window of solving this. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We apologize that your coupon code did not work properly. We have remedied the issue and have refunded you the 10% as stated to your credit card. We are unsure as to why you are requesting an additional $50 store credit as the coupon code was only for 10% off your purchase. Thank you...

for your time and we hope we have resolved your issue. Thank you The Mood team

Dear Customer, We are very sorry for the inconvenience and we would like to correct this error. Your gift card is still valid if purchased within the last 5 years. Please send us your gift card # so that we may check on the status of the gift card. Thank you again. Sincerely, Mood Fabrics