ReMax Real Estate

Mr [redacted] came into our shop on 11/12/and spoke with the manager Mike and demanded his money back for work that was previously done on 5/29/He was very irate and treated my manager very poorly, but I can also understand his emotional stateAt the time of his initial repair, he was informed that he has warranty from our shop and if the vehicle had any issues, we would gladly assist himHe left without issueWith that being said, at the time of diagnosis, we used a professional scanner and diagnostic tool to identify the problemPrior to coming to our shop, Mr [redacted] received the exact same diagnosis from a different repair facility and came to us to compare prices and validate his issueWe replaced the air fuel ratio sensor with his authorization and he returned on 6/5/with concerns the light was still onWe then replaced the sensor again at no charge and had not seen nor heard from Mr [redacted] in the past monthsIf his light had not gone off, he was still under warranty and we would have gladly helped him resolve his issue if he returned to our facilityAftermarket emission parts can occasionally fail, but we have very little problem overall with these parts and informed him that he may need to drive his vehicle miles to allow the light to resetWe also mentioned that if the light did not go out within miles, to return to the shop for a further diagnosisAgain, we heard nothing from Mr [redacted] during that month periodWhen he returned on 11/12/15, he said we replaced the wrong part, which is incorrect, as our diagnosis was the same as what he had previously been told at another shopHe had his vehicle at the dealer and the dealer reportedly replaced the same air fuel ratio sensorAgain, Mr [redacted] would have gladly had his vehicle warrantied had he come back to our facility to express his concernHowever, we did not get the chance to diagnose the vehicle to confirm the problem still exists or if in fact they replaced a different emission partThere is more than emission part on that vehicle as well.? We have a strong reputation in our community and would have gladly handled this issue without hesitation had he returnedTo that end, I will not refund MrHall's money since we were not able to determine if our part was at fault or notHowever, I would gladly offer him a free oil change as a gesture of good will if he's so inclinedPlease contact me directly if you have any additional questionsRespectfully,? Ralph S [redacted]

Mrs [redacted] arrived at our shop with her rear calipers seized and the braking system compromised The scraping she heard was a result of the rear pads not disengaging from the rotors due to the faulty rear calipers Upon further inspection, the brakes were also generating a tremendous amount of heat due to the caliper failures and the front brakes were also low on brake pads and the rotors were warpedWe always recommend a brake fluid flush when replacing calipers to ensure that the system operates as efficiently as possible Mrs [redacted] was informed of her brake issue and approved of all repairsWork was completed successfully without issue and Mrs [redacted] left our shop with fully functioning brakes This cost was for front and rear pads/rotors and rear calipers, along with an air filter that includes the labor to install Our pricing is consistent for a vehicle of this size and for the equipment we replaced All equipment was replaced with new parts as per her invoice We are a highly rated shop and have had many customers come to our facility that were just passing through Syracuse and have always left happyWe attempt to serve all customers with honesty and integrity and if the [redacted] family has an issue with the repair of their vehicle, they have a warranty for the brakes that is accepted at all Meineke Care Care CentersOtherwise, the repairs are fair and consistent with the work that was done on this vehicle I would be happy to offer them a free oil change should they ever return to our shop as a good will gesture Thank you for your time and should you have any additional questions, please contact me directly at the number below Ralph [redacted] 315-440-

I will attempt to clear this up one last timeAttached are invoices from Mrs***'s previous visits to our shopWe have conducted NYSI's and multiple oil changes despite her indicating that she has only had "only" oil change here previouslyShe also stated in her original email that she had never been to our facility before and then in her last message, she said she had only been here once for an oil changeThe invoices are time stamped with services rendered, thus I'm unsure as to why Mrs [redacted] continues to say that she hasn't been her on prior occasionsAs far as the $10,fine comment, this would never have been communicated to her as there is simply no truth whatsoever to such a claim and is inflammatory to even suggest such a thingThe fines levied by NYS for providing a passing NYSI despite knowing it fails are severe and can result in loss of privilegesThis has NEVER happened to our facility Mrs***'s agitation is clearly evident in her message and this was the same way she responded at the shop when she was informed that her vehicle failed the inspectionAgain, all of this occurred with our facility simply letting her know that she should return to whomever just completed her brake work to have her brakes warrantiedWe also informed her that we would gladly reinspect her vehicle if the repairs were madeFurthermore, she was also told that she can get the vehicle reinspected elsewhere if she chose to do soWe serve countless families in this community and the language we "prey on women" is egregious in nature and highly inaccurateAs I said, the facts can be seen in the invoices and we remain fully committed to serving the thousands of customers that continue to come to our repair facility annually with safe and honest careBest of luck to Mrs [redacted] in the future as she continues to maintain her vehicle elsewherePlease contact me directly with any additional questions and/or concerns and I'll gladly respond in a timely fashion Respectfully, Ralph [redacted]

These types of issues can be challenging for a customer and a businessI was the person that actually dealt with Mr [redacted] on his first visit to my shop for this issue and he had been shopping pricesI actually provided him a better price than the previous shop he had gone to and we did the work per his approvalMr [redacted] also cites his hearing problem as a communication gap and my manager may have been speaking loudly because he was trying to help Mr [redacted] understand the current situation.? MrHall's original receipt clearly states that he had a year warranty and was told if he had any issues to return and we would gladly assist himThis is clearly explained to every customer to ensure that they understand their rightsFurthermore, Mr [redacted] stated that we did not obtain his VIN, which is also inaccurateThis number is also on his receipt and is also captured with our diagnostic tool when we hook the vehicle upWe use this number to determine all the appropriate parts for his vehicle as they are very specific to each vehicle individuallyFurthermore, my manager and all parts stores know that complete vehicle specifications are required to order parts? We also replaced his original part due to a faulty sensor on a subsequent visit to the shop.? Mr [redacted] produced a receipt from S&T that had the same air fuel sensor ratio installed and his $from them was for additional work on his vehicle as wellWe stand very much by our warranty, but to provide him credit back for failing to adhere to his warranty, is not something we would be willing nor should have to doHe certainly is entitled to a 2nd opinion, but we would have gladly resolved his issue had he simply returned to the shop for inspectionThis is why you give a customer a warranty in the first placeThe vehicle must return to the place of repair to have his warranty handled appropriately and to be diagnosed by our techniciansIf we found the sensor to be faulty, we would have gladly replaced it just as we had done once before.? ? Finally, I find it odd that Mr [redacted] said he had never been to our shop in his original email to you, yet now admits to having someone with him the previous timesHis first visit to the shop was not for this sensorIn fact, Mr [redacted] should ask the previous shop to refund his money because he has a valid warranty elsewhere? I will then have my technicians diagnose the vehicle and if that problem is still there, I would gladly honor his warrantyThis is how all businesses handle warranty workAgain, I will gladly offer Mr [redacted] a free oil change or 10% of his next service with us if he elects to return.? Respectfully,? Ralph S [redacted] ? ? ? ? ? ? ? ? ? ?

The response provided by Meineke is exactly what I expected, first they are liars, I have only had an oil change there once My car has always been inspected in the past by [redacted] in North Syracuse and they have never found a problem as they are very aware of my determination to keep my car in tip top condition It was only after the Meineke technician discovered that he could not remove my wheels and after stripping my lugs, that he asked for the key After leaving the shop, I drove directly to my long time mechanic shop in East Syracuse, who was the last person prior to Meineke who removed my wheels, he was outragged that he had such a terrible time removing them because they were strippedMy mechanci also has a reputation and its is "Honesty" (fix what needs to be fixed and advise the customer if it doesn't) The person making the comment to my complaint was not even present when the technician completed his inspection, however he did advise me that it was going to fail before leaving As for this shop being in good standings, I was told by the manager while waiting for my car, that they had recently been fined $10,000, maybe this was a lie as wellIn my opinion as I stated, these guys prey on women, and I will never return to their shop and will not encourage any of my female friends to take their vehicle there If they are refusing to pay for my lugs, I will eat the cost I just hope my complaint shines a spotlight on the practice of this business and provide doubt for other when considering taking their car in for repairs In reference to complaint ID [redacted] , my compliant has not been resolved., [redacted] ***

Unfortunately, as I expressed to Mr [redacted] this morning, I had no knowledge that this proceeding ever took place The first correspondence that I received regarding this court appearance was when I received this email from the Revdex.com with the outcome With that being said, I have refunded Mr***'s money and placed a check in the mail to him for the full amount

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is in reply to your email of 11/13/concerning complaint ID [redacted] Mr [redacted] reply is full of in accuraciesSince Mr [redacted] was not present at any of my three visits to Meinekes I assume he is relying on his manager's account. First of all as to Mr [redacted] 's accusation that I was irate I can only say that I am an year old gentleman and do not hope to offend anyone but since I suffer a hearing deficit perhaps one might get that impression. First of all at no time during my visits was the subject of a warranty brought upAn at no time did I tell anyone that I was price comparing prices or that the problem was diagnosed anywhere elseThat is false.I went to Meineke due to a Check Engine light had come on and they advertise that they will diagnose the problem for freeUpon arrival the manager checked my car with a hand held tool and informed me that I needed an oxygen sensor and the price was $I authorized the repair and waited until the work was doneWhen I arrived home the light was still on so I returned to MeinekeMike checked it again with the tool and told me that he would install a different sensorAt no time did he seek the VIN number on my carI have since learned that it is impossible to replace this part without referring to the VIN and determining whether the emission system is California or FederalWhen I suggested this to Mike he said it was not necessary to refer to the VinThis is patently wrongWhen after installing the second part the light remained on he told me that I had an electrical problem and don't come back there. Hooping to delay further expense I decided to drive my car until the NYS inspection was due and since the car would not pass inspection I took the car to a very reputable auto repair shop [redacted] on Brighton AveThey have been in business for seventy years. After several days the owner called me and told me that Meineke had installed the wrong partS&T installed the proper part and the and the light went outCost to me was $for extensive labor and parts. When I went to pick up my car the owner gave me the part that Meineke had mistakenly installed and suggested I return it for a refundThe part is warranted for one year. I took the part to Meineke and Mike immediately became hostile and abusiveHe told me he would talk to the owner but he knew what the owner would say. I am seeking to return the part and obtain a refund of my $350. On all three visits I was accompanied by my friend of years [redacted] *** a retired school teacher and often repeats conversation for me due to my hearing deficitShe can verify all these occurrences. Respectfully [redacted] ***

The response provided by Meineke is exactly what I expected, first they are liars, I have only had an oil change there once. My car has always been inspected in the past by *** in North Syracuse and they have never found a problem as they are very aware of my determination to keep my car in tip top condition. It was only after the Meineke technician discovered that he could not remove my wheels and after stripping my lugs, that he asked for the key. After leaving the shop, I drove directly to my long time mechanic shop in East Syracuse, who was the last person prior to Meineke who removed my wheels, he was outragged that he had such a terrible time removing them because they were strippedMy mechanci also has a reputation and its is "Honesty" (fix what needs to be fixed and advise the customer if it doesn't). The person making the comment to my complaint was not even present when the technician completed his inspection, however he did advise me that it was going to fail before leaving. As for this shop being in good standings, I was told by the manager while waiting for my car, that they had recently been fined $10,000, maybe this was a lie as wellIn my opinion as I stated, these guys prey on women, and I will never return to their shop and will not encourage any of my female friends to take their vehicle there. If they are refusing to pay for my lugs, I will eat the cost I just hope my complaint shines a spotlight on the practice of this business and provide doubt for other when considering taking their car in for repairs. In reference to complaint ID ***, my compliant has not been resolved., *** ***

Mr*** came into our shop on 11/12/and spoke with the manager Mike and demanded his money back for work that was previously done on 5/29/He was very irate and treated my manager very poorly, but I can also understand his emotional stateAt the time of his initial repair, he was
informed that he has warranty from our shop and if the vehicle had any issues, we would gladly assist himHe left without issueWith that being said, at the time of diagnosis, we used a professional scanner and diagnostic tool to identify the problemPrior to coming to our shop, Mr*** received the exact same diagnosis from a different repair facility and came to us to compare prices and validate his issueWe replaced the air fuel ratio sensor with his authorization and he returned on 6/5/with concerns the light was still onWe then replaced the sensor again at no charge and had not seen nor heard from Mr*** in the past monthsIf his light had not gone off, he was still under warranty and we would have gladly helped him resolve his issue if he returned to our facilityAftermarket emission parts can occasionally fail, but we have very little problem overall with these parts and informed him that he may need to drive his vehicle miles to allow the light to resetWe also mentioned that if the light did not go out within miles, to return to the shop for a further diagnosisAgain, we heard nothing from Mr*** during that month periodWhen he returned on 11/12/15, he said we replaced the wrong part, which is incorrect, as our diagnosis was the same as what he had previously been told at another shopHe had his vehicle at the dealer and the dealer reportedly replaced the same air fuel ratio sensorAgain, Mr*** would have gladly had his vehicle warrantied had he come back to our facility to express his concernHowever, we did not get the chance to diagnose the vehicle to confirm the problem still exists or if in fact they replaced a different emission partThere is more than emission part on that vehicle as well. We have a strong reputation in our community and would have gladly handled this issue without hesitation had he returnedTo that end, I will not refund MrHall's money since we were not able to determine if our part was at fault or notHowever, I would gladly offer him a free oil change as a gesture of good will if he's so inclinedPlease contact me directly if you have any additional questionsRespectfully, Ralph S***

Unfortunately, as I expressed to Mr*** this morning, I had no knowledge that this proceeding ever took place The first correspondence that I received regarding this court appearance was when I received this email from the Revdex.com with the outcome With that being said, I have refunded Mr***'s money and placed a check in the mail to him for the full amount

Mr*** came into our shop on 11/12/and spoke with the manager Mike and demanded his money back for work that was previously done on 5/29/He was very irate and treated my manager very poorly, but I can also understand his emotional stateAt the time of his initial repair, he was
informed that he has warranty from our shop and if the vehicle had any issues, we would gladly assist himHe left without issueWith that being said, at the time of diagnosis, we used a professional scanner and diagnostic tool to identify the problemPrior to coming to our shop, Mr*** received the exact same diagnosis from a different repair facility and came to us to compare prices and validate his issueWe replaced the air fuel ratio sensor with his authorization and he returned on 6/5/with concerns the light was still onWe then replaced the sensor again at no charge and had not seen nor heard from Mr*** in the past monthsIf his light had not gone off, he was still under warranty and we would have gladly helped him resolve his issue if he returned to our facilityAftermarket emission parts can occasionally fail, but we have very little problem overall with these parts and informed him that he may need to drive his vehicle miles to allow the light to resetWe also mentioned that if the light did not go out within miles, to return to the shop for a further diagnosisAgain, we heard nothing from Mr*** during that month periodWhen he returned on 11/12/15, he said we replaced the wrong part, which is incorrect, as our diagnosis was the same as what he had previously been told at another shopHe had his vehicle at the dealer and the dealer reportedly replaced the same air fuel ratio sensorAgain, Mr*** would have gladly had his vehicle warrantied had he come back to our facility to express his concernHowever, we did not get the chance to diagnose the vehicle to confirm the problem still exists or if in fact they replaced a different emission partThere is more than emission part on that vehicle as well. We have a strong reputation in our community and would have gladly handled this issue without hesitation had he returnedTo that end, I will not refund MrHall's money since we were not able to determine if our part was at fault or notHowever, I would gladly offer him a free oil change as a gesture of good will if he's so inclinedPlease contact me directly if you have any additional questionsRespectfully, Ralph S***

I am sorry that Mrs*** feels like she had a bad experience at our highly rated facilityUnfortunately, there are several inaccuracies in her complaintMrs*** has been to our facility several times (although she indicated this is her first time) and has always been treated fairlyIn fact,
we have recommended needed work to her in the past, and she has always declinedIn this particular instance, our certified NYS Inspector, informed her that her vehicle failed NYS Inspection for the frozen/seized caliper which is the proper findingAdditionally, we did not try to sell her anything and suggested she return to the person that installed her brakes to correct the problemShe became very agitated that she failed the inspection, however, we are legally bound by NYS to properly as the vehicle to ensure its safe operationIf another inspector elects to pass her, that decision rests on his shoulders. Please note that we have not had any issues with NYS for our inspection practices in the past and will continue to follow the law as described in the NYS Inspection processI certainly can understand Mrs*** being upset, because she had her brake repaired elsewhere and assumed everything was ok, but our inspector was clear as to what was wrong and attempted to show her and explain this issue to herAgain, we suggested she return to whoever did her brakes to warranty her repair and then we would gladly approve the inspection if the issue was resolvedShe threatened to contact our corporate offices, the Revdex.com and bash us all over the internet despite us not attempting to sell her anythingThis was very confusing to say the least and we are very comfortable with our business practices and this is supported by an excellent reputation within our community, the BB and online publications. As far as the lug nuts are concerned, we had no issues with these and am unaware of any issues that she has mentioned hereFinally, the NYS Inspection fee of $is what is charged whether she passes or fails and it is within our legal right to collect this paymentMrs*** had the option to return to have the vehicle inspected again once the issue was resolved and she elected to have this done elsewhere, which is also her rightPlease let me know if you have any additional questions and I will respond asap to your requestRespectfully, Ralph ***

Mrs*** arrived at our shop with her rear calipers seized and the braking system compromised The scraping she heard was a result of the rear pads not disengaging from the rotors due to the faulty rear calipers Upon further inspection, the brakes were also generating a tremendous
amount of heat due to the caliper failures and the front brakes were also low on brake pads and the rotors were warpedWe always recommend a brake fluid flush when replacing calipers to ensure that the system operates as efficiently as possible Mrs*** was informed of her brake issue and approved of all repairsWork was completed successfully without issue and Mrs*** left our shop with fully functioning brakes This cost was for front and rear pads/rotors and rear calipers, along with an air filter that includes the labor to install Our pricing is consistent for a vehicle of this size and for the equipment we replaced All equipment was replaced with new parts as per her invoice. We are a highly rated shop and have had many customers come to our facility that were just passing through Syracuse and have always left happyWe attempt to serve all customers with honesty and integrity and if the *** family has an issue with the repair of their vehicle, they have a warranty for the brakes that is accepted at all Meineke Care Care CentersOtherwise, the repairs are fair and consistent with the work that was done on this vehicle I would be happy to offer them a free oil change should they ever return to our shop as a good will gesture Thank you for your time and should you have any additional questions, please contact me directly at the number below. Ralph *** 315-440-

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This vehicle is a Ford Explorer XLT (elec seats, leather
& all the gadgets - $50k vehicle with full extended warranty to
100k) mi) with 39,rural milesMy wife is the only one who drives it
& she does not ride the brakes. It is inconceivable that this
vehicle would need new rotors and new calipers at outrageous prices
A brake fluid flush is ridiculous except maybe on an old classic car
Dirt is unlikely to enter & you bleed the brakes in the
course of this repairJust more gouging.The vehicle's brakes were
specifically checked by our local (very honest & competent) garage
owner months priorHe is a former town judge and errors on the side
of caution when it comes to brakesSaid it had 1/8" wearI firmly
believe that this shop took extreme advantage of an elderly female far
away from home & worried about a 'noise'I spent my teenage years
& early 20's working (on brakes & auto trans) in a *** stationMy wife's brakes worked flawlessly before she left for this
camping trip near SyracuseA local new car dealer at outrageous labor
prices & factory parts quoted us a LOWER price and I doubt this
unscrupulous shop used OEM partsRegards, *** ***

I am sorry that Mrs*** feels like she had a bad experience at our highly rated facilityUnfortunately, there are several inaccuracies in her complaintMrs*** has been to our facility several times (although she indicated this is her first time) and has always been treated fairlyIn fact,
we have recommended needed work to her in the past, and she has always declinedIn this particular instance, our certified NYS Inspector, informed her that her vehicle failed NYS Inspection for the frozen/seized caliper which is the proper findingAdditionally, we did not try to sell her anything and suggested she return to the person that installed her brakes to correct the problemShe became very agitated that she failed the inspection, however, we are legally bound by NYS to properly as the vehicle to ensure its safe operationIf another inspector elects to pass her, that decision rests on his shoulders. Please note that we have not had any issues with NYS for our inspection practices in the past and will continue to follow the law as described in the NYS Inspection processI certainly can understand Mrs*** being upset, because she had her brake repaired elsewhere and assumed everything was ok, but our inspector was clear as to what was wrong and attempted to show her and explain this issue to herAgain, we suggested she return to whoever did her brakes to warranty her repair and then we would gladly approve the inspection if the issue was resolvedShe threatened to contact our corporate offices, the Revdex.com and bash us all over the internet despite us not attempting to sell her anythingThis was very confusing to say the least and we are very comfortable with our business practices and this is supported by an excellent reputation within our community, the BB and online publications. As far as the lug nuts are concerned, we had no issues with these and am unaware of any issues that she has mentioned hereFinally, the NYS Inspection fee of $is what is charged whether she passes or fails and it is within our legal right to collect this paymentMrs*** had the option to return to have the vehicle inspected again once the issue was resolved and she elected to have this done elsewhere, which is also her rightPlease let me know if you have any additional questions and I will respond asap to your requestRespectfully, Ralph ***

To whom it may concern, We are not making any assumptions on how Mrs*** drives her vehicle and we certainly didn't take advantage of an elderly woman We simply informed her that her vehicle's braking system was failing (as I previously stated) due to faulty calipers and excessive heat that caused her rotors to warp This vehicles braking system was significantly compromised as a resultAs far as brake flushes are concerned, this is not about dirt getting into the lines Brake fluid brakes down for a variety of reasons and moisture can cause rusting in the lines over time MrsLake's vehicle had black dark black brake fluid that had a burnt smell, which indicates that the fluid was bad and in need of replacement I should also note that when bleeding brakes, you simply remove enough fluid to get the air out of the lines, whereas a flush removes all the fluid and ensures that the new fluid can adequately do its job when braking This old brake fluid would have ultimately damaged the brake lines, master cylinder, etc and the type of vehicle Mr*** worked on in his 20's is very different from today's vehiclesI am sure Mr*** was a fine mechanic at one time, but it is our ASE Certified Technicians responsibility to ensure that we fix the vehicle correctly the first time once appropriately diagnosed. I am also not questioning what his local mechanic found months prior, only stating what the condition of the brakes were when it arrived at my shop We do hundreds of brake jobs at our facility and customers leave happy and thankful that we resolved their issue We used premium brake pads and premium rotors specific to this vehicle and gave the *** family a lifetime warranty on the brake pads As far as prices are concerned, we have always been fair to our customers, and this price was certainly not egregious for the type of parts we used and the vehicle we were working on There does not seem to be a complaint on the quality of the work, thus we'd gladly offer the customer $off there next visit to our shop as a good gesture, but we remain steadfast that this was the correct way to ensure their vehicle was repaired safely and accurately. Respectfully, Ralph ***

I will attempt to clear this up one last timeAttached are invoices from Mrs***'s previous visits to our shopWe have conducted NYSI's and multiple oil changes despite her indicating that she has only had "only" oil change here previouslyShe also stated in her original email that she had never been to our facility before and then in her last message, she said she had only been here once for an oil changeThe invoices are time stamped with services rendered, thus I'm unsure as to why Mrs*** continues to say that she hasn't been her on prior occasionsAs far as the $10,fine comment, this would never have been communicated to her as there is simply no truth whatsoever to such a claim and is inflammatory to even suggest such a thingThe fines levied by NYS for providing a passing NYSI despite knowing it fails are severe and can result in loss of privilegesThis has NEVER happened to our facility. Mrs***'s agitation is clearly evident in her message and this was the same way she responded at the shop when she was informed that her vehicle failed the inspectionAgain, all of this occurred with our facility simply letting her know that she should return to whomever just completed her brake work to have her brakes warrantiedWe also informed her that we would gladly reinspect her vehicle if the repairs were madeFurthermore, she was also told that she can get the vehicle reinspected elsewhere if she chose to do soWe serve countless families in this community and the language we "prey on women" is egregious in nature and highly inaccurateAs I said, the facts can be seen in the invoices and we remain fully committed to serving the thousands of customers that continue to come to our repair facility annually with safe and honest careBest of luck to Mrs*** in the future as she continues to maintain her vehicle elsewherePlease contact me directly with any additional questions and/or concerns and I'll gladly respond in a timely fashion. Respectfully, Ralph ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is in reply to your email of 11/13/concerning complaint ID *** Mr*** reply is full of in accuraciesSince Mr ***
was not present at any of my three visits to Meinekes I assume he is
relying on his manager's account. First of all as to Mr ***'s accusation that I was irate I can
only say that I am an year old gentleman and do not hope to offend
anyone but since I suffer a hearing deficit perhaps one might get that
impression. First of all at no time during my visits was the subject of a
warranty brought upAn at no time did I tell anyone that I was price
comparing prices or that the problem was diagnosed anywhere elseThat
is false.I went to Meineke due to a Check Engine light had come on and they
advertise that they will diagnose the problem for freeUpon arrival the
manager checked my car with a hand held tool and informed me that I
needed an oxygen sensor and the price was $I authorized the repair
and waited until the work was doneWhen I arrived home the light was
still on so I returned to MeinekeMike checked it again with the tool
and told me that he would install a different sensorAt no time did he
seek the VIN number on my carI have since learned that it is
impossible to replace this part without referring to the VIN and
determining whether the emission system is California or FederalWhen I
suggested this to Mike he said it was not necessary to refer to the
VinThis is patently wrongWhen after installing the second part the
light remained on he told me that I had an electrical problem and don't
come back there. Hooping to delay further expense I decided to drive my car until the
NYS inspection was due and since the car would not pass inspection I
took the car to a very reputable auto repair shop*** *** ***
on Brighton AveThey have been in business for seventy years. After several days the owner called me and told me that Meineke had
installed the wrong partS&T installed the proper part and the and
the light went outCost to me was $for extensive labor and parts. When I went to pick up my car the owner gave me the part that Meineke
had mistakenly installed and suggested I return it for a refundThe
part is warranted for one year. I took the part to Meineke and Mike immediately became hostile and
abusiveHe told me he would talk to the owner but he knew what the
owner would say. I am seeking to return the part and obtain a refund of my $350. On all three visits I was accompanied by my friend of years*** *** a retired school teacher and often repeats conversation for me due
to my hearing deficitShe can verify all these occurrences. Respectfully *** * ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
This vehicle is a Ford Explorer XLT (elec seats, leather
& all the gadgets - $50k vehicle with full extended warranty to
100k) mi) with 39,rural milesMy wife is the only one who drives it
& she does not ride the brakes.? It is inconceivable that this
vehicle would need new rotors and new calipers at outrageous prices
A brake fluid flush is ridiculous except maybe on an old classic car
Dirt is unlikely to enter & you bleed the brakes in the
course of this repairJust more gouging.The vehicle's brakes were
specifically checked by our local (very honest & competent) garage
owner months priorHe is a former town judge and errors on the side
of caution when it comes to brakesSaid it had 1/8" wearI firmly
believe that this shop took extreme advantage of an elderly female far
away from home & worried about a 'noise'I spent my teenage years
& early 20's working (on brakes & auto trans) in a *** stationMy wife's brakes worked flawlessly before she left for this
camping trip near SyracuseA local new car dealer at outrageous labor
prices & factory parts quoted us a LOWER price and I doubt this
unscrupulous shop used OEM partsRegards, *** ***

Unfortunately, as I expressed to Mr*** this morning, I had no knowledge that this proceeding ever took place? The first correspondence that I received regarding this court appearance was when I received this email from the Revdex.com with the outcome? With that being said, I have refunded Mr***'s money and placed a check in the mail to him for the full amount?