ReMax Select Realty

To Whom it May Concern; I was contracted by Mr [redacted] to lease his property located at [redacted] ***Our contracted stated that our duty was to advertise and find a tenant for the propertyWhile I understand that the owner is debating whether or not we asked him to show the property, I feel that this argument comes down to a he-said, she-said situationI have multiple witnesses to the owner willing and preferring to show the property as he lived next door and also received a discount on the fee he wouid pay if he leased the property himselfWhether or not he feels that we showed the property to his standards or not, we did complete our contracted work which was to find an approved tenantWe had an in-depth phone conversation as well as an in person conversation about this renter and the fact that she was escaping a domestic violence situation in [redacted] The owner was well aware and actually sympathetic to the situation and wanted to help her outThe only item that the owner was unaware of prior to the tenant's move in was the pet which we were also not aware ofThe owner was open to pets for multiple other tenants, but we were told that this tenant had noneDuring our phone conversation initially qualifying the tenant, the tenant stated that the only pet she had was a hamster but that she would not be bringing it to PAWhen the tenant applied for the property she wrote and signed that she had no pets (owner has a copy of this document)When the tenant signed the lease she told us that she didn't have any pets and was again reminded that no pets were allowedBoth owner and tenant signed the lease stating that the tenant did not have a pet and was not allowed a petOnce the lease had been signed our duty as contracted was completeSince we are not managing the property we do not handle moor anything associated with the move-in.While we feel sympathetic to the owner's situation, we did everything we could during and after the signed lease for this ownerWe wish him the best of luck in leasing his property in the future and would be happy to help him if he did wish for our help in the future.Sincerely,Elise W***

To Whom it May Concern;I was contracted by Mr [redacted] to lease his property located at [redacted] ***Our contracted stated that our duty was to advertise and find a tenant for the propertyWhile I understand that the owner is debating whether or not we asked him to show the property, I feel that this argument comes down to a he-said, she-said situationI have multiple witnesses to the owner willing and preferring to show the property as he lived next door and also received a discount on the fee he wouid pay if he leased the property himselfWhether or not he feels that we showed the property to his standards or not, we did complete our contracted work which was to find an approved tenantWe had an in-depth phone conversation as well as an in person conversation about this renter and the fact that she was escaping a domestic violence situation in [redacted] The owner was well aware and actually sympathetic to the situation and wanted to help her outThe only item that the owner was unaware of prior to the tenant's move in was the pet which we were also not aware ofThe owner was open to pets for multiple other tenants, but we were told that this tenant had noneDuring our phone conversation initially qualifying the tenant, the tenant stated that the only pet she had was a hamster but that she would not be bringing it to PAWhen the tenant applied for the property she wrote and signed that she had no pets (owner has a copy of this document)When the tenant signed the lease she told us that she didn't have any pets and was again reminded that no pets were allowedBoth owner and tenant signed the lease stating that the tenant did not have a pet and was not allowed a petOnce the lease had been signed our duty as contracted was completeSince we are not managing the property we do not handle moor anything associated with the move-in.While we feel sympathetic to the owner's situation, we did everything we could during and after the signed lease for this ownerWe wish him the best of luck in leasing his property in the future and would be happy to help him if he did wish for our help in the future.Sincerely,Elise W***

To Whom it May Concern;I was contracted by Mr [redacted] to lease his property located at [redacted] , [redacted] ***During the time of our contract we had shown the property more than timesEach and every time we showed the property the owner had advised us that if we were interested in having him show the property during a time we were unavailable he would be more then happy to do so since he lived next doorDuring the entire time we had the property on the market there was only showing that we were not able to accommodate.The tenant who leased the property was reviewed through [redacted] and came back as an approved renterAll information was provided to the ownerThe tenant was moving here from out of state which was relayed to the ownerThe tenant stated multiple times that she did not have any petsOn the credit application the tenant acknowledged that she had no petsOn the lease which was signed by all parties, the tenant again acknowledged that she had no pets and that she was not allowed pets.Please note, the owner did not contract our services for managementVerification of utility transfer as well as move in inspections are not included with our contract to lease the property onlyThis was discussed with Mr [redacted] at time of initial interview to lease his propertyMr [redacted] wasn’t concerned since he lived right next door and only needed our services to market and lease the property.M [redacted] was provided with a signed copy of listing and lease paperwork through docusign (an electronic signature program) once completed, as well as emailed a copy after the completed document had been received by our officeThe documents that Mr [redacted] are referring are documents that our broker had advised that we are not allowed to release due to privacy policyIf my office manager had provided these documents to him directly am I unaware, but I did not provide myself due to company policy.I feel very sorry that the tenant placed in the property did not work out to Mr [redacted] ’s hopesWe were willing to continue to market the property to find another approved tenant, but Mr [redacted] was not interested in continuing with our servicesWe released Mr [redacted] without penalty from his contract which extended through late summer

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have attached the text messages between MsW*** (Remax agent) stating that she asked for me to show the house on a number of dates that she was bookedReMax was contracted to show the house, if the Remax agent was booked then another agent should have taken those appointmentsI have a very busy schedule and told MsW*** (Remax agent) that I was out of town. I never told MsW*** (Remax agent) that I would show the house, that was why I contracted with her. If I had the time to show the house, I would have not hired ReMaxAs for the application documents, it clearly indicates that the tenant was not employed (please see attachment). How can the application be approved with the tenant not being employed. The agent failed in vetting this tenant properly by not having employment and sufficient funds to pay living expenses ( please see attachment from the *** *** ***). The falsification of information on the application by not disclosing their pet is also the responsibility of the Remax agentI feel that the agent has failed in multiple areas of the contract and that I should be refunded the agents fees Please note that the November's Rent (collected and kept by Remax) was refunded to the tenant by meSincerely,
*** ** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached the text messages between MsW*** (Remax agent) stating that she asked for me to show the house on a number of dates that she was bookedReMax was contracted to show the house, if the Remax agent was booked then another agent should have taken those appointments.I have a very busy schedule and told MsW*** (Remax agent) that I was out of town. I never told MsW*** (Remax agent) that I would show the house, that was why I contracted with her. If I had the time to show the house, I would have not hired ReMax.As for the application documents, it clearly indicates that the tenant was not employed (please see attachment). How can the application be approved with the tenant not being employed. The agent failed in vetting this tenant properly by not having employment and sufficient funds to pay living expenses ( please see attachment from the *** *** ***). The falsification of information on the application by not disclosing their pet is also the responsibility of the Remax agent.I feel that the agent has failed in multiple areas of the contract and that I should be refunded the agents fees Please note that the November's Rent (collected and kept by Remax) was refunded to the tenant by me.Sincerely,*** ** ***

As I have stated, MsW*** and ReMax did not properly vet the tenant. I have shown in my previous attachments that the tenant was not employed prior to, during, or after the application process for the rental property. In addition, the letter from the *** *** *** stating that the tenant could not afford the security deposit or the water and not changing the remaining utilities into the tenants name adds to the case. This tenant did not have the means to pay the rent nor the utility bills. Approving a tenant without employment is a clearly a unacceptable and indicates that this tenant was passed through. If I was allowed to view the application, I would have denied this tenant on that basis alone. In conclusion, MsW*** and ReMax were negligent in the process. Therefore, a refund should be given as compensation for the Rent that was returned to the tenant and legal fees incurred during this process of eviction. MsWeber and ReMax can not dispute the these facts. Sincerely, *** ** ***

To Whom it May Concern;
I was contracted by Mr. [redacted] to lease his property located at 7[redacted], [redacted]. During the time of our contract we had shown the property more than 25 times. Each and every time we showed the property the owner had advised us that if...

we were interested in having him show the property during a time we were unavailable he would be more then happy to do so since he lived next door. During the entire time we had the property on the market there was only 1 showing that we were not able to accommodate.The tenant who leased the property was reviewed through [redacted] and came back as an approved renter. All information was provided to the owner. The tenant was moving here from out of state which was relayed to the owner. The tenant stated multiple times that she did not have any pets. On the credit application the tenant acknowledged that she had no pets. On the lease which was signed by all parties, the tenant again acknowledged that she had no pets and that she was not allowed pets.Please note, the owner did not contract our services for management. Verification of utility transfer as well as move in inspections are not included with our contract to lease the property only. This was discussed with Mr. [redacted] at time of initial interview to lease his property. Mr. [redacted] wasn’t concerned since he lived right next door and only needed our services to market and lease the property.M. [redacted] was provided with a signed copy of listing and lease paperwork through docusign (an electronic signature program) once completed, as well as emailed a copy after the completed document had been received by our office. The documents that Mr. [redacted] are referring are documents that our broker had advised that we are not allowed to release due to privacy policy. If my office manager had provided these documents to him directly am I unaware, but I did not provide myself due to company policy.I feel very sorry that the tenant placed in the property did not work out to Mr. [redacted]’s hopes. We were willing to continue to market the property to find another approved tenant, but Mr. [redacted] was not interested in continuing with our services. We released Mr. [redacted] without penalty from his contract which extended through late summer 2016.

To Whom it May Concern;
I was contracted by Mr. [redacted] to lease his property located at [redacted]. Our contracted stated that our duty was to advertise and find a tenant for the property. While I understand that the owner is debating whether or not we asked him to show the property, I feel that this argument comes down to a he-said, she-said situation. I have multiple witnesses to the owner willing and preferring to show the property as he lived next door and also received a discount on the fee he wouid pay if he leased the property himself. Whether or not he feels that we showed the property to his standards or not, we did complete our contracted work which was to find an approved tenant. We had an in-depth phone conversation as well as an in person conversation about this renter and the fact that she was escaping a domestic violence situation in [redacted]. The owner was well aware and actually sympathetic to the situation and wanted to help her out. The only item that the owner was unaware of prior to the tenant's move in was the pet which we were also not aware of. The owner was open to pets for multiple other tenants, but we were told that this tenant had none. During our phone conversation initially qualifying the tenant, the tenant stated that the only pet she had was a hamster but that she would not be bringing it to PA. When the tenant applied for the property she wrote and signed that she had no pets (owner has a copy of this document). When the tenant signed the lease she told us that she didn't have any pets and was again reminded that no pets were allowed. Both owner and tenant signed the lease stating that the tenant did not have a pet and was not allowed a pet. Once the lease had been signed our duty as contracted was complete. Since we are not managing the property we do not handle move-in or anything associated with the move-in.While we feel sympathetic to the owner's situation, we did everything we could during and after the signed lease for this owner. We wish him the best of luck in leasing his property in the future and would be happy to help him if he did wish for our help in the future.Sincerely,Elise W[redacted]

To Whom it May Concern;I was contracted by Mr. [redacted] to lease his property located at [redacted]. Our contracted stated that our duty was to advertise and find a tenant for the property. While I understand that the owner is debating whether or not we asked him to show the property, I feel that this argument comes down to a he-said, she-said situation. I have multiple witnesses to the owner willing and preferring to show the property as he lived next door and also received a discount on the fee he wouid pay if he leased the property himself. Whether or not he feels that we showed the property to his standards or not, we did complete our contracted work which was to find an approved tenant. We had an in-depth phone conversation as well as an in person conversation about this renter and the fact that she was escaping a domestic violence situation in [redacted]. The owner was well aware and actually sympathetic to the situation and wanted to help her out. The only item that the owner was unaware of prior to the tenant's move in was the pet which we were also not aware of. The owner was open to pets for multiple other tenants, but we were told that this tenant had none. During our phone conversation initially qualifying the tenant, the tenant stated that the only pet she had was a hamster but that she would not be bringing it to PA. When the tenant applied for the property she wrote and signed that she had no pets (owner has a copy of this document). When the tenant signed the lease she told us that she didn't have any pets and was again reminded that no pets were allowed. Both owner and tenant signed the lease stating that the tenant did not have a pet and was not allowed a pet. Once the lease had been signed our duty as contracted was complete. Since we are not managing the property we do not handle move-in or anything associated with the move-in.While we feel sympathetic to the owner's situation, we did everything we could during and after the signed lease for this owner. We wish him the best of luck in leasing his property in the future and would be happy to help him if he did wish for our help in the future.Sincerely,Elise W[redacted]

To Whom it May Concern;I was contracted by Mr. [redacted] to lease his property located at 7[redacted], [redacted]. During the time of our contract we had shown the property more than 25 times. Each and every time we showed the property the owner had advised us that if we were...

interested in having him show the property during a time we were unavailable he would be more then happy to do so since he lived next door. During the entire time we had the property on the market there was only 1 showing that we were not able to accommodate.The tenant who leased the property was reviewed through [redacted] and came back as an approved renter. All information was provided to the owner. The tenant was moving here from out of state which was relayed to the owner. The tenant stated multiple times that she did not have any pets. On the credit application the tenant acknowledged that she had no pets. On the lease which was signed by all parties, the tenant again acknowledged that she had no pets and that she was not allowed pets.Please note, the owner did not contract our services for management. Verification of utility transfer as well as move in inspections are not included with our contract to lease the property only. This was discussed with Mr. [redacted] at time of initial interview to lease his property. Mr. [redacted] wasn’t concerned since he lived right next door and only needed our services to market and lease the property.M. [redacted] was provided with a signed copy of listing and lease paperwork through docusign (an electronic signature program) once completed, as well as emailed a copy after the completed document had been received by our office. The documents that Mr. [redacted] are referring are documents that our broker had advised that we are not allowed to release due to privacy policy. If my office manager had provided these documents to him directly am I unaware, but I did not provide myself due to company policy.I feel very sorry that the tenant placed in the property did not work out to Mr. [redacted]’s hopes. We were willing to continue to market the property to find another approved tenant, but Mr. [redacted] was not interested in continuing with our services. We released Mr. [redacted] without penalty from his contract which extended through late summer 2016.

As I have stated, Ms. W[redacted] and ReMax did not properly vet the tenant.  I have shown in my previous attachments that the tenant was not employed prior to, during, or after the application process for the rental property.  In addition, the letter from the
 
[redacted] stating that the tenant could not afford the security deposit or the water and not changing the remaining utilities into the tenants name adds to the case.  This tenant did not have the means to pay the rent nor the utility bills.
 
Approving a tenant without employment is a clearly a unacceptable and indicates that this tenant was passed through.  If I was allowed to view the application, I would have denied this tenant on that basis alone. 
 
In conclusion, Ms. W[redacted]  and ReMax were negligent in the process.
 
Therefore, a refund should be given as compensation for the Rent that was returned to the tenant and legal fees incurred during this process of eviction.
 
Ms. Weber and ReMax can not dispute the these facts. 
 
Sincerely,
 
[redacted]

Review: I contracted with Elise W[redacted] of ReMax Select Realty to acquire a tenant for my rental property at [redacted].Ms. W[redacted] broke our contact by not showing the property on multiple occasions due to her stating that she was too busy. She asked me to conduct the walk throughs.Second, Ms. W[redacted] did not properly review a tenant prior to her signing the lease and moving in. The tenant did not have a job, could not afford to place the utilities in her name and had a dog which clearly was in violation of the no pet policy in the lease.It was clear that the tenant did not have the proper means to pay the rent and utilities. I have a letter from the [redacted] stating that the tenant called inquiring about "a program for poor people to help pay for the $115.00 water bill deposit (required prior to move in) and to assist in the water bill itself.I had to file eviction proceedings only one day after the tenant moved in.In addition, Ms. W[redacted] never supplied the proper documents for my review of the tenant. I had to call her office manager to obtain the proper documentsI am requesting full refund of $975.00 due to breach of contract.Sincerely,[redacted]Desired Settlement: I am requesting full refund of $975.00 due to breach of contract

Business

Response:

To Whom it May Concern;I was contracted by Mr. [redacted] to lease his property located at 7[redacted], [redacted]. During the time of our contract we had shown the property more than 25 times. Each and every time we showed the property the owner had advised us that if we were interested in having him show the property during a time we were unavailable he would be more then happy to do so since he lived next door. During the entire time we had the property on the market there was only 1 showing that we were not able to accommodate.The tenant who leased the property was reviewed through [redacted] and came back as an approved renter. All information was provided to the owner. The tenant was moving here from out of state which was relayed to the owner. The tenant stated multiple times that she did not have any pets. On the credit application the tenant acknowledged that she had no pets. On the lease which was signed by all parties, the tenant again acknowledged that she had no pets and that she was not allowed pets.Please note, the owner did not contract our services for management. Verification of utility transfer as well as move in inspections are not included with our contract to lease the property only. This was discussed with Mr. [redacted] at time of initial interview to lease his property. Mr. [redacted] wasn’t concerned since he lived right next door and only needed our services to market and lease the property.M. [redacted] was provided with a signed copy of listing and lease paperwork through docusign (an electronic signature program) once completed, as well as emailed a copy after the completed document had been received by our office. The documents that Mr. [redacted] are referring are documents that our broker had advised that we are not allowed to release due to privacy policy. If my office manager had provided these documents to him directly am I unaware, but I did not provide myself due to company policy.I feel very sorry that the tenant placed in the property did not work out to Mr. [redacted]’s hopes. We were willing to continue to market the property to find another approved tenant, but Mr. [redacted] was not interested in continuing with our services. We released Mr. [redacted] without penalty from his contract which extended through late summer 2016.