January 5, To The Revdex.com From: [redacted] Re: Complaint from [redacted] *** Complaint # [redacted] [redacted] *** called me on December 23rd, regarding the lack of coverage on his washerHe explained that he as**d for all appliances to be coveredThe Seller did provide a year Warranty but unfortunately the washer & dryer were not covered on the Seller's "chosen" warrantyHe was very upset and I apologized for the oversight and told him I would send him $ [redacted] he paid for the repairAfter speaking with the other Agent in our office who referred [redacted] to [redacted] ***, [redacted] ***He told me that the repair of the washer was a pre-existing repair and would not have been covered under the Warranty PlanI told him that I gave [redacted] my word and that I was sending him a check [redacted] told me that I should write on the back of the check "By singing this check you release RE/MAX Trinity and their Agents of any future claims" [redacted] thought that [redacted] would eventually try to have us pay for a new washer [redacted] was sent Check # [redacted] for $ [redacted] on December 23, to resolve this issueIt should be pointed out that there is a $Deductible for every claimThe fact that he won't sign it because of the verbiage used on the back tells me he had future plans for this year old washerHe told me himself that it was an old washer and I have no intention of replacing this for himPlease feel free to call me with any questions at [redacted] Than YouMain Corporate Office Chippewa Road Brecksville, OH Office ( [redacted] Fax [redacted] www.remax-trinity-oh.com RE/MAX Trinity [redacted] [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
January 5, 2015 To The Revdex.com From: [redacted] Re: Complaint from [redacted] Complaint #[redacted] called me on December 23rd, 2014 regarding the lack of coverage on his washer. He explained that he...
as**d for all appliances to be covered. The Seller did provide a 1. year Warranty but unfortunately the washer & dryer were not covered on the Seller's "chosen" warranty. He was very upset and I apologized for the oversight and told him I would send him $[redacted] he paid for the repair. After speaking with the other Agent in our office who referred [redacted] to [redacted], [redacted]. He told me that the repair of the washer was a pre-existing repair and would not have been covered under the Warranty Plan. I told him that I gave [redacted] my word and that I was sending him a check. [redacted] told me that I should write on the back of the check "By singing this check you release RE/MAX Trinity and their Agents of any future claims". [redacted] thought that [redacted] would eventually try to have us pay for a new washer. [redacted] was sent Check #[redacted] for $[redacted] on December 23, 2014 to resolve this issue. It should be pointed out that there is a $100.00 Deductible for every claim. The fact that he won't sign it because of the verbiage used on the back tells me he had future plans for this 10 year old washer. He told me himself that it was an old washer and I have no intention of replacing this for him. Please feel free to call me with any questions at [redacted]. Than You. Main Corporate Office 7570 Chippewa Road Brecksville, OH 44141 Office ([redacted] Fax [redacted] www.remax-trinity-oh.com RE/MAX Trinity [redacted]
[redacted]
January 5, To The Revdex.com From: [redacted] Re: Complaint from [redacted] *** Complaint # [redacted] [redacted] *** called me on December 23rd, regarding the lack of coverage on his washerHe explained that he as**d for all appliances to be coveredThe Seller did provide a year Warranty but unfortunately the washer & dryer were not covered on the Seller's "chosen" warrantyHe was very upset and I apologized for the oversight and told him I would send him $ [redacted] he paid for the repairAfter speaking with the other Agent in our office who referred [redacted] to [redacted] ***, [redacted] ***He told me that the repair of the washer was a pre-existing repair and would not have been covered under the Warranty PlanI told him that I gave [redacted] my word and that I was sending him a check [redacted] told me that I should write on the back of the check "By singing this check you release RE/MAX Trinity and their Agents of any future claims" [redacted] thought that [redacted] would eventually try to have us pay for a new washer [redacted] was sent Check # [redacted] for $ [redacted] on December 23, to resolve this issueIt should be pointed out that there is a $Deductible for every claimThe fact that he won't sign it because of the verbiage used on the back tells me he had future plans for this year old washerHe told me himself that it was an old washer and I have no intention of replacing this for himPlease feel free to call me with any questions at [redacted] Than YouMain Corporate Office Chippewa Road Brecksville, OH Office ( [redacted] Fax [redacted] www.remax-trinity-oh.com RE/MAX Trinity [redacted] [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
January 5, 2015 To The Revdex.com From: [redacted] Re: Complaint from [redacted] Complaint #[redacted] called me on December 23rd, 2014 regarding the lack of coverage on his washer. He explained that he...
as**d for all appliances to be covered. The Seller did provide a 1. year Warranty but unfortunately the washer & dryer were not covered on the Seller's "chosen" warranty. He was very upset and I apologized for the oversight and told him I would send him $[redacted] he paid for the repair. After speaking with the other Agent in our office who referred [redacted] to [redacted], [redacted]. He told me that the repair of the washer was a pre-existing repair and would not have been covered under the Warranty Plan. I told him that I gave [redacted] my word and that I was sending him a check. [redacted] told me that I should write on the back of the check "By singing this check you release RE/MAX Trinity and their Agents of any future claims". [redacted] thought that [redacted] would eventually try to have us pay for a new washer. [redacted] was sent Check #[redacted] for $[redacted] on December 23, 2014 to resolve this issue. It should be pointed out that there is a $100.00 Deductible for every claim. The fact that he won't sign it because of the verbiage used on the back tells me he had future plans for this 10 year old washer. He told me himself that it was an old washer and I have no intention of replacing this for him. Please feel free to call me with any questions at [redacted]. Than You. Main Corporate Office 7570 Chippewa Road Brecksville, OH 44141 Office ([redacted] Fax [redacted] www.remax-trinity-oh.com RE/MAX Trinity [redacted]
[redacted]