I have been insured under AMCO for two years and this company has the absolute worst customer service I have ever experiencedTheir representatives are incompetent and do not care about the customer Every time I call to discuss my policy I am given a variety of excuses and told I would be called back within minutes which never happens no matter which branch I connect with in their wild card phone systemDays go by and no call back so I call them back only to get the same run aroundLast month August I received a call and was informed that my auto policy was set to renew and was assured by the representative who contacted me that my rates would go down so I agreed to renew only to find that after my debit card was charged that my rate increased although I have automatic payment draft from my bank account, a clean driving record and two years of uninterrupted history with the companyThen I was told they will not refund the $renewal fee and asked to call back this month to find that the rate I was quoted on September 1st was incorrect and my rate was $more that the representative two weeks ago providedI've left complaints with the corporate office, no call backI have called and requested upper management call me back, no call backHonestly I do not know how this poor excuse for an insurance company is still in businessI do not recommend AMCO / REMCO InsuranceDO NOT WASTE YOUR TIME OR HARD EARNED MONEY WITH THESE PEOPLE
Hello, the customer purchased this policy with us over the phone on March 3rd with our agent [redacted] [redacted] spoke with Mrs [redacted] and explained to her all fees and conditions of the policyAttached you will find the emails and text messages exchanged between Mrs [redacted] and [redacted] discussing the premium and service fees that as agents we do haveMrand Mrs both received an explanation by phone as well over the premium and feesMrs [redacted] was given a receipt where it shows the break down of the charge that was done that dayThe difference on the amounts and the 25% mark up the customer is talking about refers to our service feesAs an independent agency we have are allowed to charge fees and those fees are always explained to the customers when doing the transactionOnce ***, the home insurance company, received the double payment over the mail from [redacted] directly they credited her accountOur agent [redacted] became aware of the situation once Mrs [redacted] text her stating that [redacted] had also received a check from [redacted] *** [redacted] then called [redacted] and requested a refund for the premium amount [redacted] had over paidWe have no control over [redacted] and cannot force or speed up their accounting processWe did followed up and made sure that the refund was getting processed but the time it took for it to be done was out of our handsThe customer did a charge back on the premium amount which we did not dispute and we tried to collect now from [redacted] as for the money the customer paid us has been drafted by [redacted] the very next day the policy was activatedThe policy is still and will maintain active until the term is completed
In response to the complaint concerning [redacted] ID number [redacted] This person has their refundshe purchased the item on the 19th Jan they called to say it was the wrong one we gave them another one they phoned on the 26th of Jan stating it was wrong .When they returned it we had no money in the till we told her we would send it in with our delivery guy when we go to Saint John and the following week we sent it into the city [redacted]
I have been insured under AMCO for two years and this company has the absolute worst customer service I have ever experiencedTheir representatives are incompetent and do not care about the customer Every time I call to discuss my policy I am given a variety of excuses and told I would be called back within minutes which never happens no matter which branch I connect with in their wild card phone systemDays go by and no call back so I call them back only to get the same run aroundLast month August I received a call and was informed that my auto policy was set to renew and was assured by the representative who contacted me that my rates would go down so I agreed to renew only to find that after my debit card was charged that my rate increased although I have automatic payment draft from my bank account, a clean driving record and two years of uninterrupted history with the companyThen I was told they will not refund the $renewal fee and asked to call back this month to find that the rate I was quoted on September 1st was incorrect and my rate was $more that the representative two weeks ago providedI've left complaints with the corporate office, no call backI have called and requested upper management call me back, no call backHonestly I do not know how this poor excuse for an insurance company is still in businessI do not recommend AMCO / REMCO InsuranceDO NOT WASTE YOUR TIME OR HARD EARNED MONEY WITH THESE PEOPLE
Hello, the customer purchased this policy with us over the phone on March 3rd with our agent [redacted] [redacted] spoke with Mrs [redacted] and explained to her all fees and conditions of the policyAttached you will find the emails and text messages exchanged between Mrs [redacted] and [redacted] discussing the premium and service fees that as agents we do haveMrand Mrs both received an explanation by phone as well over the premium and feesMrs [redacted] was given a receipt where it shows the break down of the charge that was done that dayThe difference on the amounts and the 25% mark up the customer is talking about refers to our service feesAs an independent agency we have are allowed to charge fees and those fees are always explained to the customers when doing the transactionOnce ***, the home insurance company, received the double payment over the mail from [redacted] directly they credited her accountOur agent [redacted] became aware of the situation once Mrs [redacted] text her stating that [redacted] had also received a check from [redacted] *** [redacted] then called [redacted] and requested a refund for the premium amount [redacted] had over paidWe have no control over [redacted] and cannot force or speed up their accounting processWe did followed up and made sure that the refund was getting processed but the time it took for it to be done was out of our handsThe customer did a charge back on the premium amount which we did not dispute and we tried to collect now from [redacted] as for the money the customer paid us has been drafted by [redacted] the very next day the policy was activatedThe policy is still and will maintain active until the term is completed
In response to the complaint concerning [redacted] ID number [redacted] This person has their refundshe purchased the item on the 19th Jan they called to say it was the wrong one we gave them another one they phoned on the 26th of Jan stating it was wrong .When they returned it we had no money in the till we told her we would send it in with our delivery guy when we go to Saint John and the following week we sent it into the city [redacted]