Remedy Pest Control

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

We have removed the charge

Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ We went out there a couple times and reserviced her for freeWe closed her accountWe only provide the warranty for daysThe customer waited until it was expired and did not want to continue with serviceAt this point, being September, we would reservice her home free of charge just to make her happy, but we will not warranty that next service if that's what she requests

Our records indicate that [redacted] did not fulfill her end of the contractShe had a contract for services and we have only received payment for three of themShe called and cancelledWe should have given her a cancellation fee of $100, but did notHer total should be $We are only asking for $for services renderedHer account has been cancelled

The contract is cancelled outWe probably saw the letter and just cancelled out the contractIt is all taken care of*, owner

[redacted] was a paying customer for yearsShe stopped paying on her quarterly service and let her balance add upRemedy continued to service the home until balance got too highWe sent several notices and bills each quarterRemedy pest control has seized service and has sent the entire amount to a collection agency

She went to our old locationThis billing was in errorI have spoken with the customer and the complaint is resolvedShe does not owe anything

As stated in our contract, Remedy Pest Control will return and re-service the customer’s home with no chargeWe have serviced [redacted] s house in the past for no chargeShe did not send us a written cancellation and we were unaware of any attempts to cancel serviceShe still owes us $Her account has been cancelled and removed from our recordsRemedy Pest Control did not take the option of adding a 30% collection fee to her bill

This individual signed a year contract to get a $discount They paid $and then did not pay for all of the other services rendered According to contract, we proceeded to service each quarter for the agreed $per quarter We didn't receive any response despite sending invoices and phone calls We, of course, have discontinued service and the account has been sent to a collections agency for the amount owed

I have checked our customer database and *** ***'s account has been deleted and shows that she has a zero balance with our company

Complaint: ***
I am rejecting this response because:I DID CANCEL SERVICES TIMES ON THEIR VOICEMAIL BEFORE THEY TREATED THE OUTSIDE OF MY HOMEI ALSO CANCELED MY SERVICES ON A WRITTEN STATEMENTI DONT UNDERSTAND WHY REMEDY WOULD TREAT THE OUTSIDE OF MY HOME MONTHS IN A ROLLSINCE I WORK NIGHTS I ALSO HAD LEFT MESSAGES NOT TO TREAT MY HOME UNLESS THEY CONTACT ME FIRST SO I CAN LET THEM IN
Sincerely,
*** ***

Mr*** was a customer for a while and then cancelled. We are still investigating why he had a lingering balance. We have contacted the collection agency to remove them from the list. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meHowever, I do believe there is something more going on about this companyTheir website no longer exists, no one answers the phone at the number that appears on Google and the "new location" was in a residential areaIf they really did move locations, then why isn't their website up and running? Too many questions about this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***

On April 20, the ***'s entered into a contract with our companyWe reduced the initial service from $to just $with the understanding that they would stay on for yearThey called sometime after the initial spraying, they did not even pay for that, to cancel the entire agreement
Our contract indicates a $cancellation fee which is the difference in our regular charge and the discount applied to the initial service ($165.00-$45.00)Since they had not paid for the initial discounted service and chose to cancel the bill that was sent was for a total of $After repeated efforts though both phone calls and bills their account was turned over to collectionsAccounts over days are turned over to collections and the customer agrees to pay all collections feesIn this case it was 30% of the total

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/07/21) */
We do not, in any circumstance, offer a one time shotHe clearly understood and initialed in two places and signed the understanding of the agreement with usHe signed a one year agreement with the companyThere is no way you can get rid of
insects with one shot and it takes a series of treatments to breakdown the pestsHe clearly misunderstood what he was signing and maybe did it quickly and jumped on the $discount we provided him without understanding that if he were to cancel our agreement before the year was up, he would be responsible for this discount we gave him initiallyHe was also asked whether or not he had a copy of the contract he signed and he could not provide that so we have since sent him oneTo make things easier, we will resolve the issue and will not proceed with collections

We did not receive an official letter of cancellation but we will contact the collection agency and seize any other collection attemptsThere is no record of re-service or complaint from Tammy

This person signed a year contract with our company on 4/27/16.  The initial service was discounted to $45 with the understanding it was for the minimum of one year.  The customer even paid for the following service of $89.  We continued to service each quarter and...

didn't hear from them until their bill was $178.  We cancelled the service, after we were notified, and included the cancellation fee of $120 according to the contract.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]