Remex, Inc.

June 23, 2014Revdex.com Whitehorse-Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 Re: Complaint ID *** *** *** Remex Account # : *** Dear Sir/Madame: We are in receipt of
information from you regarding the above referenced complaint number. Thank you for letting us know of the consumers concern. Due to the nature of our relationship with the consumer we are in need of their permission to release information to you. Please refer them to our office to provide the appropriate authorization. Should you have any questions, please do not hesitate to contact us. Sincerely, Remex, Inc

Received a notice from this company that I owe a balance from a Healthcare company that I found out is in bankruptcy Called Remex and they told me the charge dates back to 2013!! They wanted me to call my insurance company for an explanation
Said THEY could not call the insurance company only ME VERY RUDE person on the phone My doctor told me this should not happenShould not be my problem

Complaint: ***
I am rejecting this response because:
Hi, Permission has been granted to communicate Revdex.com of New Jersey to resolved this issueAfter reviewing your company information *** and other sourcesIt would be an easier process this and to make sure their are no miscommunication or misunderstanding between both parties
Regards,*** ***

We are in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know of the consumer’s concernWe have carefully reviewed the statements contained within the complaint, and conducted an investigation into the matter. While
the consumer intimates in her complaint that her dissatisfaction really lies with Remex’s client - and not Remex, per se - we are nevertheless sorry this consumer did not feel her interaction with Remex achieved the result that she sought. As a courtesy to this consumer we have requested that the credit reporting agencies remove any credit entry associated with this account. The consumer should be mindful of the fact that there is ordinarily a delay between the time the request for a credit report update is made by Remex and the time the credit reporting bureaus update their records. Moreover, Remex sent an itemization for the charges at issue to the consumer’s address, as she has requested. Remex is happy to discuss this matter with the consumer after she receives and reviews the itemization. The consumer may contact our office at her convenience to discuss the matter in more detail, if she desires

We are in receipt of information from you regarding the above referenced complaint number. Thank you for letting us know of the consumer’s concern. Please note the following:
We have carefully reviewed the statements contained within the
complaint, and have found they are factually inaccurate and do not give rise to any claim under the law. Remex, Incwas assigned this account from its client on or about April 4, 2014. It therefore did not make any collection efforts whatsoever prior to that time, including credit reporting efforts. Remex’s records show that credit reporting on this account did not occur until June of 2014, after Remex attempted to mail a notice to the consumer regarding this account in April of 2014, at the address provided to Remex by our clientAgain, we have carefully reviewed our file on this matter and the consumer’s statements made in the complaint (and in other correspondence to our office). Remex is confident that it has complied with all applicable state and federal laws in handling this consumer’s account, and that any claim to the contrary is without any factual or legal predicate. Notwithstanding the foregoing, as a courtesy to this consumer credit reporting for this account has been canceled with the credit reporting bureaus

We are in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know of the consumer’s concernWe have carefully reviewed the statements contained within the complaint. We have concluded that Remex has complied with all
applicable state and federal laws in handing this consumer’s account (which was placed with us by our customer), and any claim to the contrary is without any factual or legal predicate. The crux of this consumer’s complaint relates to language in our standard letter with regard to the consumer’s rights under the applicable law. The cited language is not a threat, but rather informative and consistent with applicable law. Moreover, the consumer appears to suggest he would like to discuss why he received this correspondence. We would be happy to discuss this with the consumer. The consumer may contact our office at his convenience to discuss the matter in more detail

We have received permission from the consumer to communicate with the Revdex.comWe have had contact with the consumer on multiple occasionsOur original discussions with the consumer in August, were regarding their account and specific resolution to the alleged problems they claimed to have with their health insurance carrierThe consumer is now alleging that the account does not belong to them and is fraudulentThe consumer has been unwilling to have conversation when contacting our officeIn order for the account to be closed as fraudulent the consumer must provide a copy of the police report that was created when they reported the fraud to the authoritiesIn order to resolve the matter the consumer may pay the account or provide an appropriate police report

We are in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know of the consumer’s concern. As a preliminary matter, the consumer has not raised a complaint with respect to any conduct or actions of Remex, Inc.  Rather, it...

would appear that the consumer seeks to raise certain issues with regard to our client.  Remex is an agency retained by representatives of the client’s bankruptcy estate to collect certain of its outstanding receivable accounts.  We would be happy to discuss this account with the consumer.  The consumer may contact our office at her convenience to discuss the matter in more detail.

Complaint: [redacted]
I am rejecting this response because:All information has been submitted
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:Form has been fax and currently attached
Regards,[redacted]

We are in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know of the consumer’s concern. We have reviewed the consumer’s complaint as well as the consumer’s desired resolution.  The consumer should be advised that [redacted]...

has requested the credit bureaus remove the account from the consumer’s credit report.  Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control. We would be happy to discuss this account with the consumer.  The consumer may contact our office at her convenience to discuss the matter in more detail.

Awful company. Completely unprofessional. I got a notice out of the blue that I had no idea what it was for. Called Remex, they told me to call my insurance co to get an explanation of benefits. My insurance company called the company in billing question, turns out they are out of business and the new co has no member info. Again called Remex to share, the female rep on the phone kept cutting me off, wouldn't let me share what my ins company said, was v. rude., kept interrupting. When you get a notice like this out of the blue and you are trying to find out what it's about to get resolution, they keep you on hold forever, tell you to do something like call your insurance co, then your ins co spends time making several long phone calls to understand what is going on, then Remex doesn't want to hear it and is so rude! All in all, I wasted my morning with rude, unprofessional rep who send you on a wild goose chase, complete waste of time, with still no resolution. Highly unfavorable company. I never write negative reviews, only positive, but had horrible experience with Remex.

We have reviewed the consumer’s most recent communications with regard to this matter.  As stated in our response to the consumer’s initial complaint, our investigation into this matter is complete.  It is our position that the complaint filed against Remex, Inc. by this consumer has no factual or legal basis.
Nevertheless, as a courtesy to this consumer we requested that credit reporting related to the consumer’s account be canceled with the credit bureaus.  The consumer may inquire with those credit reporting agencies to confirm that their records related to this account have been properly adjusted.  The consumer should be mindful that there is often a delay between the time data furnishing agencies such as Remex request a cancellation or modification to a consumer’s account and the time the credit reporting agencies’ records are adjusted.  The consumer should feel free to contact our office to discuss this account further.

Please see our original response.  Due to the nature of our relationship with the consumer we are in need of theirpermission to release information to a third party.  The permission must be received directly from the consumer.  Please refer them to ouroffice to provide the appropriate authorization.  The consumer may contact us via telephone, mail, or fax.   Contact information follows:  Remex, Inc.We look forward to assisting the consumer with their concerns.

Complaint: [redacted]
I am rejecting this response because: I would like the UDF(Universal Data Form) you sent to any and all credit bureaus for my records, which I feel it's every consumer's right, due-in-fact, there's a lot of dishonesty in the debt collection business. Look, it's all over the News and internet.
So, please send electronically, here's my email [redacted]
Thanks in advance,
Regards,
[redacted]

Review: I have a open account collections on my credit report from this Remex Inc. company, which is not true and unfounded. It has lowered my credit score because of this.Desired Settlement: Remove, this open collections account from my credit report.

Business

Response:

We are in receipt of information from you regarding the above referenced complaint number. Thank you for letting us know of the consumers concern.

Due to the nature of Our relationship with the consumer we are in need of their permission to release information to you. Please refer them to our office to provide the appropriate authorization.

Should yOu have any questions, please do not hesitate to contact us.

Sincerely,

Remex, Inc.

[redacted].

Review: Remex Inc. no longer represents the vendor on this collection and yet they continue to remain on my credit history as negative. As such, I didn't make payments to them. When I tried to resolve this over many months of phone calls that were ignored,

I called to suggest that I fax them proof of payment in full and was met with not only unprofessionalism and dismissal but the redundant phrase that I owed the money and was a deadbeat for not paying. The reps were completely derogatory so I ended the call

abruptly. When I redialed to let them know I would be faxing over the information I was continually sent to voice mail.

Remex Inc. no longer represents the vendor on this collection and yet they continue to reflect on my credit history as negative.Desired Settlement: They need to reflect the information of payment in full on my credit report and to REMOVE THEMSELVES AS REPRESENTATIVE COLLECTORS.

Verification of my claims can be had from a letter I have showing payment satisfaction if it is needed.

Business

Response:

We are in receipt of information from you regarding the above referenced complaint number. Thank you for letting us know of the consumers concern.

Due to the nature of Our relationship with the consumer we are in need of their permission to release information to you. Please refer them to our office to provide the appropriate authorization.

Should yOu have any questions, please do not hesitate to contact us.

Sincerely,

Remex, Inc.

[redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have already fully provided the necessary and albeit, 'personal' information. As they are NOT in any way associated with my records, why would the Revdex.com need my permission to allow them the release of my information. This is another smoke screen to avoid removing there invalid information from my credit record.

Please advise next step by me, if this invader refuses to seperate themselves from my credit history.

Regards,

Business

Response:

Please see our attached response.

Consumer

Response:

Review: 9484138

I am rejecting this response because my first inquiry to Remex was on September 3rd 2012 and they did not respond until I got the Revdex.com involved in April of 2013. And then their response wasn't until December 2013.

It was no longer in their hands September 2012- as so stated in their response and yet they refused to remove themselves as creditors. It is a gross misreprentation and one that their former client was not privy too until

I contacted the attorney who instructed me to continue paying him directly.

Remex's indiscretion was evident on my credit score status. It took from September 2012 to April of 2013 for them to FINALLY recognize that they

were not relevant to the situation and I had to send the credit score companies proof received from the attorney that I paid in full.

This is contrary to their claims of a spring 2013 notification to all 3 companies.

A business that does collection is considered harrassing and beligerent when they continually take the stance that callers are "deadbeats".

This company should not be repesenting anyone for the FTC has found this behavior to be illegal.

Also note that it was close to a year after the fact they have acknowledged my complaint. That is unexceptable and contradictory.

Regards,

Review: An account was placed under my name erroneously. Since then, REMEX INC has damaged my name, and my credit [redacted] REMEX INC FUNDING LLC has entered derogatory information into my credit file. I should not be responsible for REMEX INC mistake. An extended fraud alert has been added to my credit report with the three major credit bureau due identity theft victim.Desired Settlement: Please completely remove item on my credit file with the three major credit bureau. This is a know knowledge account

Business

Response:

June 23, 2014Revdex.com 1262 Whitehorse-Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 Re: Complaint ID [redacted] Remex Account # : [redacted] Dear Sir/Madame: We are in receipt of information from you regarding the above referenced complaint number. Thank you for letting us know of the consumers concern. Due to the nature of our relationship with the consumer we are in need of their permission to release information to you. Please refer them to our office to provide the appropriate authorization. Should you have any questions, please do not hesitate to contact us. Sincerely, Remex, Inc.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Hi, Permission has been granted to communicate Revdex.com of New Jersey to resolved this issue. After reviewing your company information [redacted] and other sources. It would be an easier process this and to make sure their are no miscommunication or misunderstanding between both parties.

Regards,

Business

Response:

Please see our original response. Due to the nature of our relationship with the consumer we are in need of theirpermission to release information to a third party. The permission must be received directly from the consumer. Please refer them to ouroffice to provide the appropriate authorization. The consumer may contact us via telephone, mail, or fax. Contact information follows: Remex, Inc.We look forward to assisting the consumer with their concerns.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Form has been fax and currently attached

Regards,

Business

Response:

We have received permission from the consumer to communicate with the Revdex.com. We have had contact with the consumer on multiple occasions. Our original discussions with the consumer in August, 2013 were regarding their account and specific resolution to the alleged problems they claimed to have with their health insurance carrier. The consumer is now alleging that the account does not belong to them and is fraudulent. The consumer has been unwilling to have conversation when contacting our office. In order for the account to be closed as fraudulent the consumer must provide a copy of the police report that was created when they reported the fraud to the authorities. In order to resolve the matter the consumer may pay the account or provide an appropriate police report.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

All information has been submitted

Regards,