Remington Apartments

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Contact Name and Title: [redacted] Property M Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @middiv.com Remington Apartments would like to apologize for any inconvenience you may have experienced during your stayWe have taken many of strides to make sure Mr [redacted] was comfortable in his homeMr [redacted] called in a service request on June 11th, regarding his A/C not cooling properlyAt that time we checked the pressure amps and voltage on his condensing unit and they were all working properlyOur maintenance staff adjusted the blower speed to try and improve the efficiency of his unitMr [redacted] submitted another maintenance request on June 12th still saying his A/C was not cooling properlyAt that time we replaced the liquid line that runs from your condensing unit to your furnaceThen we pulled, vacuumed, and recharged the systemThis was not completed unit June 15th due to weatherWe are unable work on Condensing units when it rains or if there is standing water on the groundThis is because we have to run power to equipment and the condensing unitMy records show it rained on June 12th, 13th, 14th, 15th, 16th, 17th, 18th, and 19thThis was very unfortunate as we do our best to try and take care of our residents in a timely manorMr [redacted] 's last service requested was received on June 21st, saying your A/C went out last nightWe installed a new evaporator coil and recharged his condensing unitThis work was completed on June 23rd, as soon as we received the part neededSection or your lease "Responsibility of the Owner" states in section (2) "maintain fixtures, furniture, hot water, heating and A/C equipment." Section (b) states "after receiving the request, we have a reasonable time to repair, considering the nature of the problem and the reasonable availability of materials, labor, and utilities." I understand this situation is not ideal but we believe with the weather, availability of parts, and nature of the problem we have not ignored your request and responded to your written request in a timely manorWith that being said we do strive for excellent customer service at Remington Apartments and we offered a $concession off Mr [redacted] 's August rent for his inconvenience, which he declinedWe feel we have made every effort to resolve his problem and are in accordance with the lease agreement we both have signedAs stated in Mr [redacted] 's complaint his unit is on the second floor and faces the setting sunWe are also aware of the fact that he has a deep freezer and an additional fridge in his living area, which could affect the heat that you are feeling in your unit and the high electric billWe recently replaced Mr [redacted] 's system with a larger unit to try and compensate for his particular situationRemington Apartments is willing to give a $rent concessions for Mr [redacted] 's inconvenience as we have communicated to him in the pastWe have not ignored any issues with Mr [redacted] 's apartment and we are in accordance with our current lease agreement

---------- Forwarded message ----------From: Manager Remington Date: Thu, Sep 1, at 3:PMSubject: Remington Apartments- [redacted] ComplaintTo: "***@cleveland.Revdex.com.org" Good Afternoon ***, I am writing in regards to the Revdex.com complaint ID [redacted] which we received from one of our tenant [redacted] ***She has since been in contact with our [redacted] company and has been awarded out of her lease obligation with out penaltyHer total saving for this process is $3,Thank youMarley C [redacted] Property Manager

(The consumer indicated he/she DID NOT accept the response from the business.) Carpet and pad has NOT been treatedThere is mold on the carpet and it smells horribleThe initial contact on 12/13/about water stains was handled as a spray paint over the surface not treat the problemI was told by [redacted] (Maintenance) that the chimney repair was to be scheduled immediately after it stopped rainingIt stopped raining on 12/29/We have had unseasonably warm weather which would allow for this to have been repaired within a weekThere has been NO FURTHER CONTACT with myself (Tenant) on any internal repairs to be doneIn the mean time, me and my kids are living in this conditionWater damage and mold in the apartmentThe response from Remington is completely falseI have also contacted the City of StCharles Building Inspector regarding this matter

Complaint: [redacted] I am rejecting this response because: I did not leave the property on July 5th of 2012, I was already living in South Carolina at that time and my daughter was born on [redacted] **thThose dates and facts are wrongAlso stated in the lease agreement my husband and I signed no where in that lease did it say days notice must be givenI am attaching a copy of the lease agreement Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: Manager [redacted] Sent: Thursday, October 6, 2:PMTo: ***@clevelnad.Revdex.com.orgSubject: complaint [redacted] Good afternoon, I received a letter for [redacted] Drive/ [redacted] - Her ceiling has been repaired (cut, taped, kilzed, re texture, painted) She is upset with the outcome of wanting to terminate her lease early and what the penalties areShe has first contacted myself, then upper management and has been told the same thingIf she is requesting to terminate her lease early there is a required lease termination which includes the day notice along with month relet feeThis is required for all residents and there are no exceptionsMs [redacted] can also revert back to her lease will she will find this as wellShe is not permitted into the leasing office area due to her un determined behavior to my staffIf you need anything else please let me knowThank you, Marley C [redacted] Property Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** I am refusing the reply for more informationI have been living at [redacted] apartments for about monthsI had ever separate water leaks in my apartment due to the air conditioning unit upstairs [redacted] never did any repairs, checked for more or did any hinges to repair the ceiling that was badly damagedThey will not let me out of my lease and just "patched" it over and already have orange stains coming through the patch already! I am not satisfied with this at all and I'm leaving no later than October 31st, Now after months of ignoring the problem and me being b***ed from the leasing office all of a sudden they want to remove a part of the ceilingI have serious autoimmune diseaseI am concerned about my health as well as my dogs healthI keep getting sinus infectionsI've been sick for weeks and actually feel worse! I feel they should have done this months ago! I was in the leasing office paying my rent and kept over the course of the months and asked about the repair to my ceilingThe damage was major.I can't live here with possible mold in ceilingsAs a matter of fact I talked to Mike at the health department today and he suggested I do not stay here while they open up the ceilngI don't have anywhere to goI asked them to wait another week, and for a problem reprted months ago, I asked if they can wait a week to give me time to move stuff to storageThey say they are coming anyway! I am unable to find a place to rent because I'm already in a lease.I am quitting my job over thisI am not recovering from this sinus infection and am now wondering if it is from mold? I can't deal with this anymore so I have to leave and try to pay rent at a hotel on a social security I have had to go to my Dr twice for anxiety.I only asked that they let me out of the lease and return my security deposit since I paid full rent for moths when it wasn't even rentableThe office just downplays it all and as of today with the office manager coming over, they do not plan on doing anything moreI will live in my car before I stay hereI waited 1/months fighting them to let me out of the lease and they patched it up and are still stating the lease will not be releasedI'm sick, have no place to go but there is too much bad blood between me and management and also maintenanceThank you I do not have Internet access so I'm doing the best I can, hopefully, you will best I can to type this on a cell phoneThank you'

Revdex.com:
At this time, I have not been contacted by Hartmans True Value regarding complaint ID
Regards,
*** ***

Mrs*** was a resident at The Remington Apartments from to We received notice of the residents intent to vacate on 6/12/Mr& Mrs*** officially moved out of The Remington on 7/5/Per the Texas Apartment Association lease (as well as the "Service Member Civil Relief
Act"), signed and executed by both leaseholders (*** *** & *** ***) and Management on November 1st, states (in part) that day notice is required even in the event that a resident has military orders which require them to vacateRent is due during that time period, as specified in the lease for a period of days after the 1st date on which the next rental payment is due, after the Landlord is notifiedThis includes the rent for their final month of residency (July 1st to July 31st) totaling $654.The Property Manager and Maintenance Supervisor performed an extensive walk through of the apartment after the residents had vacatedA great deal of damage was identifiedDamages included carpet damage due to extreme pet damage, excessive cleaning of all appliances and bathrooms, and replacement of window coverings in both bedroomsThe total balance due of $1,remained unpaid from 7/5/and was sent to collections on 8/25/We pride ourselves in providing excellent customer service to all of our residents; past, present and futureIt is unfortunate that this rental experience did not end on better circumstances, however, the lease agreement was upheld on all ends and charges were assessed according to our move out guidelines

Remington Apartments management strives to do everything we can to provide every tenant with a comfortable homeEvery resident walks their home before signing their leaseWe were able to accommodate the tenant and transferred them to a different location since they were unhappy with the original
homeWe also provided them with a moinventory and condition form for them to fill out with any maintenance concerns or cosmetic issues in their homeManagement takes every complaint seriously and addresses them immediatelyMaintenance was sent to address any issues mentioned on the moinventory and condition form. We have also provided the tenant with all brand new energy efficient appliancesWe have installed brand new Vinyl windows in the apartmentThe apartment was also treated for fleas even though there was no evidence of any existing fleasIn addition, every apartment home is inspected by the City of Saint Charles prior to all move-ins. Management had also spoken to the resident several times to make sure she was satisfied after everything was completed and the resident seemed happy with no complains If needed, management can provide copies of all submitted maintenance tickets with a detailed explanation of what was completedManagement can also provide a copy of the inspection done by the City of StCharles.The tenant has signed a lease agreement and she has the option to break her leaseWe require a written notice to vacate and a termination feeTheir security deposit and pet deposit will still be refundable days after their move out dateThe amount of deposit refunded will be calculated once the apartment has been walked by management

To Whom It May Concern:
Remington Apartments is aware of the situationWe have been working with a couple of different vendors to resolve the issue
First Step: We have treated the resident's carpet and padIt has been cleaned and deodorized
Second Step: We have also located where the water is coming throughThe water intrusion is coming through the chimney topRemington has already scheduled the work for the chimney cap to be replaced and the chimney chase to be sealed properly
Third Step: The painter will be replacing the existing damaged drywall and paint
Remington apartments strives to diligently take care of any water intrusion that occur

---------- Forwarded message ----------From: Manager *** Date: Wed, Oct 26, at 2:PMSubject: Re: Fw: complaint ***To: *** *** Hi ***, We will not be letting Ms *** out of her lease without penaltyMyself, maintenance supervisor have both checked on thisMs*** called the City as well and a verbal report from them verified there are no major issuesWe are willing to however touch up the ceilingI have requested Ms*** send an email of outstanding issues she may still have so we can agree upon a time frame these can get completedI was also told by the city that she has no intentions of vacating at the moment. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  I am refusing the reply for more information. I have been living at [redacted] apartments for about 6 months. I had ever separate water leaks in my apartment due to the air conditioning unit upstairs. [redacted] never did any repairs, checked for more or did any hinges to repair the ceiling that was badly damaged. They will not let me out of my lease and just "patched" it over and already have orange stains coming through the patch already! I am not satisfied with this at all and I'm leaving no later than October 31st, 2016. Now after 4 months of ignoring the problem and me being b[redacted]ed from the leasing office all of a sudden they want to remove a part of the ceiling. I have serious autoimmune disease. I am concerned about my health as well as my dogs health. I keep getting sinus infections. I've been sick for 2 weeks and actually feel worse! I feel they should have done this 4 months ago! I was in the leasing office paying my rent and kept over the course of the 4 months and asked about the repair to my ceiling. The damage was major.I can't live here with possible mold in ceilings. As a matter of fact I talked to Mike at the health department today and he suggested I do not stay here while they open up the ceilng. I don't have anywhere to go. I asked them to wait another week, and for a problem reprted 4 months ago, I asked if they can wait a week to give me time to move stuff to storage. They say they are coming anyway! I am unable to find a place to rent because I'm already in a lease.I am quitting my job over this. I am not recovering from this sinus infection and am now wondering if it is from mold? I can't deal with this anymore so I have to leave and try to pay rent at a hotel on a social security . I have had to go to my Dr twice for anxiety.I only asked that they let me out of the lease and return my security deposit since I paid full rent for 4 moths when it wasn't even rentable. The office just downplays it all and as of today with the office manager coming over, they do not plan on doing anything more. I will live in my car before I stay here. I waited 4 1/2 months fighting them to let me out of the lease and they patched it up and are still stating the lease will not be released. I'm sick, have no place to go but there is too much bad blood between me and management and also maintenance. Thank you I do not have Internet access so I'm doing the best I can, hopefully,  you will best I can to type this on a cell phone. Thank you'
.

From: Manager [redacted]Sent: Thursday, October 6, 2016 2:00 PMTo: [redacted]@clevelnad.Revdex.com.orgSubject: complaint [redacted] Good afternoon, I received a letter for [redacted] Drive/ [redacted] - Her ceiling has been repaired (cut, taped, kilzed, re texture, painted) She is upset with the...

outcome of wanting to terminate her lease early and what the penalties are. She has first contacted myself, then upper management and has been told the same thing. If she is requesting to terminate her lease early there is a required lease termination which includes the 60 day notice along with 1 month relet fee. This is required for all residents and there are no exceptions. Ms [redacted] can also revert back to her lease will she will find this as well. She is not permitted into the leasing office area due to her un determined behavior to my staff. If you need anything else please let me know. Thank you, Marley C[redacted]Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

---------- Forwarded message ----------From: Manager Remington <MGR.Remington@[redacted].com>Date: Thu, Sep 1, 2016 at 3:12 PMSubject: Remington Apartments- [redacted] ComplaintTo: "[redacted]@cleveland.Revdex.com.org" <[redacted]@cleveland.Revdex.com.org>Good Afternoon [redacted], I am writing in regards...

to the Revdex.com complaint ID [redacted] which we received from one of our tenant [redacted]. She has since been in contact with our [redacted] company and has been awarded out of her lease obligation with out penalty. Her total saving for this process is $3,437.00 Thank youMarley C[redacted]Property Manager

Complaint: [redacted]
I am rejecting this response because: I did not leave the property on July 5th of 2012,  I was already living in South Carolina at that time and my daughter was born on [redacted]th. Those dates and facts are wrong. Also stated in the lease agreement my husband and I signed no where in that lease did it say 30 days notice must be given. I am attaching a copy of the lease agreement. 
 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title: [redacted] Property M
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@middiv.com
Remington Apartments would like to apologize for any inconvenience you may have experienced during your stay. We have taken...

many of strides to make sure Mr. [redacted] was comfortable in his home. Mr. [redacted] called in a service request on June 11th, 2015 regarding his A/C not cooling properly. At that time we checked the pressure amps and voltage on his condensing unit and they were all working properly. Our maintenance staff adjusted the blower speed to try and improve the efficiency of his unit. Mr. [redacted] submitted another maintenance request on June 12th 2015 still saying his A/C was not cooling properly. At that time we replaced the liquid line that runs from your condensing unit to your furnace. Then we pulled, vacuumed, and recharged the system. This was not completed unit June 15th 2015 due to weather. We are unable work on Condensing units when it rains or if there is standing water on the ground. This is because we have to run power to equipment and the condensing unit. My records show it rained on June 12th, 13th, 14th, 15th, 16th, 17th, 18th, and 19th. This was very unfortunate as we do our best to try and take care of our residents in a timely manor. Mr. [redacted]'s last service requested was received on June 21st, 2015 saying your A/C went out last night. We installed a new evaporator coil and recharged his condensing unit. This work was completed on June 23rd, 2015 as soon as we received the part needed. Section 30 or your lease "Responsibility of the Owner" states in section (2) "maintain fixtures, furniture, hot water, heating and A/C equipment." Section (b) states "after receiving the request, we have a reasonable time to repair, considering the nature of the problem and the reasonable availability of materials, labor, and utilities." I understand this situation is not ideal but we believe with the weather, availability of parts, and nature of the problem we have not ignored your request and responded to your written request in a timely manor. With that being said we do strive for excellent customer service at Remington Apartments and we offered a $200.00 concession off Mr. [redacted]'s August rent for his inconvenience, which he declined. We feel we have made every effort to resolve his problem and are in accordance with the lease agreement we both have signed. As stated in Mr. [redacted]'s complaint his unit is on the second floor and faces the setting sun. We are also aware of the fact that he has a deep freezer and an additional fridge in his living area, which could affect the heat that you are feeling in your unit and the high electric bill. We recently replaced Mr. [redacted]'s system with a larger unit to try and compensate for his particular situation. Remington Apartments is willing to give a $200.00 rent concessions for Mr. [redacted]'s inconvenience as we have communicated to him in the past. We have not ignored any issues with Mr. [redacted]'s apartment and we are in accordance with our current lease agreement.

(The consumer indicated he/she DID NOT accept the response from the business.)
Carpet and pad has NOT been treated. There is mold on the carpet and it smells horrible. The initial contact on 12/13/15 about water stains was handled as a spray paint over the surface not treat the problem. I was told...

by [redacted] (Maintenance) that the chimney repair was to be scheduled immediately after it stopped raining. It stopped raining on 12/29/15. We have had unseasonably warm weather which would allow for this to have been repaired within a week. There has been NO FURTHER CONTACT with myself (Tenant) on any internal repairs to be done. In the mean time, me and my kids are living in this condition. Water damage and mold in the apartment. The response from Remington is completely false. I have also contacted the City of St. Charles Building Inspector regarding this matter.

Complaint: [redacted]
I am rejecting this response because:
Remington Apartments management strives to do everything we can to provide every tenant with a comfortable home. Every resident walks their home before signing their lease.This statement is false.  I was  told that no one is allowed to enter the apartment until 10am on the day of move in.  The lease was signed and all money transactions were complete well before the move in date.  We were able to accommodate the tenant and transferred them to a different location since they were unhappy with the original home.When I entered the apartment the smell of cigarette smoke was so overwhelming there was no way I could move into that apartment. Remington offered the apartment directly behind that one. It too smelled of cigarette smoke but was not quite as bad so I agree to take it since I had professional movers loading the truck at that moment. I had no choice.  We also provided them with a move-in inventory and condition form for them to fill out with any maintenance concerns or cosmetic issues in their home. Management takes every complaint seriously and addresses them immediately.All issues are not addressed immediately such as when my air conditioning went out and I was told it was not an emergency if the outside temperature was under 85 degrees, and a stopped up overflowing toilet was also not an emergency since I had another bathroom to use.  Maintenance was sent to address any issues mentioned on the move-in inventory and condition form.Yes I filled out the form which was quite an extensive list of items to be fixed all of which have not been remedied yet.  In addition I have another list of items promised by management that has not yet been completed. We have also provided the tenant with all brand new energy efficient appliances.This is true. But the apartment was rented with applicances that were totally not functional at the time. The fridge blew hot air into the freezer every time the motor kicked on (I was told this was normal), the dryer was totally not functional in that the duct tape securing the vent to the pipe came loose and was laying on the floor, the dial to turn it on was completely severed from the control and was just laying there, and the lint catcher was missing; two coils on the stove were not functional because they were bent in an upward position and would not lay down.The apartment cabinets, vanities, and floors were filty. The kitchen cabinets and vanities had to be wiped down inside and out several times to get the nicotine off and black dirt was removed off the floors after repeatedly going over them with cleaners and alcohol. The dirty rags were shown to the office staff on several occasions and they were upset that their cleaning crew did not clean the apartment but offered no remedy.  Renting an apartment with these problems is negligent.  We have installed brand new Vinyl windows in the apartment.Replacement of the windows was a project Remington planned prior to my move in.  When I moved in September 15 there was no screen on the front window at all and the screen on the other window had holes in it. I was told new windows were coming. They were not installed until November.  The apartment was also treated for fleas even though there was no evidence of any existing fleas.Upon initial inspection by their pest control company the tech said he saw no fleas, however, after we showed him the vacuum canister with hundreds of dead fleas we had vacuumed up, he decided to spray the apartment after all.In addition, every apartment home is inspected by the City of Saint Charles prior to all move-ins. Management had also spoken to the resident several times to make sure she was satisfied after everything was completed and the resident seemed happy with no complains.  This is somewhat true in that I am greateful for the new applicances and am satisfied with them and several other things that were promised,but other major items I was promised still remain such as bathroom vanities and kitchen sink where the floors have rotted out obivously from water damage and boards have been screwed on top to hide it. Caulking around the baseboards of both bathrooms is caked with mold and dirt where it looks like they tried to caulk on top of it but it all got mixed in and it’s disgusting looking.  I was told the tile in both bathrooms would be resurfaced and would look like new, the day they came to do it the only thing that was done was a strip of caulking placed in each corner of the tub area.  An annual walk through was to have been conducted that week but was not performed on my apartment. I had planned to show this at that time but it never happened.If needed, management can provide copies of all submitted maintenance tickets with a detailed explanation of what was completed. Management can also provide a copy of the inspection done by the City of St. Charles.The tenant has signed a lease agreement and she has the option to break her lease. We require a written notice to vacate and a termination fee.Yes their termination fee is 2 months rent which is over $1800.00. In addition to continuing to have problems with now a stopped up sink and a dishwasher that doesn’t empty out the water and has been “fixed” twice, now someone in the building is smoking pot that smells like skunk and it leaches directly into my apartment through the furnace vent and I’m told there’s nothing they can do about it.I do not enjoy being nauseated by the smell of pot several times a week andI just don’t want to put up with the hassle anymore and I want out of the lease and I do NOTwant to pay $1800 nor can I pay that amount!  Their security deposit and pet deposit will still be refundable 30 days after their move out date. The amount of deposit refunded will be calculated once the apartment has been walked by management.  
Sincerely,
[redacted]