Remington Homes

On October 21st a day warranty walk was done with Mr [redacted] there were eight items identified Front door dead bolt striker plate misaligned Front door threshold missing screws Laundry to garage door sticks Tray in kitchen cabinet misaligned Damage to kitchen cabinet frame Low water pressure Toilet room baseboard nails need to be countersunk and touched up Kitchen cabinet trim piece damageditems in total that needed to be correctedSix were completed on December 12th, Two items became delinquent when additional appointments were required to complete the tasks A window glass re placement and reinstall of drawer glide to fix the trash pullout Multiple attempts were made to contact Mr [redacted] with no response On February 7th we finally received an email from Mr [redacted] , so on February 8th we emailed Mr [redacted] requesting a March 6th appointment, with no response On Feb we email Mr [redacted] again and received a response saying March 6th would work Please see chain of emails showing activity After the appointment had been confirmed Mr [redacted] filed the Revdex.com complaint We understand that these two items are covered under warranty and need to be corrected and we are trying to complete the two outstanding items

Complaint: [redacted] I am rejecting this response because:The business has stated in their email (attached previously in their response to Revdex.com) that they defaulted on their lot reservation contractThen in the same email chain they offered a different lot and asked if we were interestedI responded that I was interested and we intended to view the new lot to ensure it was equivalentThen the business reneged on that written offer based on the tone of my voice and email (their words)My wife and I began the listing and move process in good faith based on the contract, and were trying to meet our end of the contract deadline, despite the admitted mistake of the businessAnd then at the last minute they told us that they would not be willing to do anything for us, on any propertyThese business practices are not consistent with a high Revdex.com rating Sincerely, [redacted]

The customer’s statement of the problem is accurate A lot reservation agreement was made between him and our company for lot at our Town Home project in Arvada The lot reservation secures the lot so a purchase contract can be written However there was a clerical error made and the lot reservation should have been made for lot not lot Lot was already under contact and had been under contract since February of this year We did offer the buyer lot which is right next to lot and has the same plan on it After the problem was made aware to the buyer he became insistence that he was going to buy lot or was going to pursue legal action At this time we felt it was in the best interest of our company to not proceed forward with a purchase contract with this buyer I have attached the email string of the communication between our company and the buyer for review

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that Mediation is necessary
Regards,
*** *** ***

Initial Business Response /* (1000, 28, 2015/10/28) */
Sorry for the late answer but Remington Homes was not notified until a few days ago about your note on Revdex.com. The issues you mentioned have all been addressed by Remington Homes as well as our subcontractors in a timely manner. During the...

construction of your home your house was inspected on several instances. The inspections were performed both internally and by third party inspector. The city grading code and the master grading plan have all been diligently followed and your house has passed all inspections. All soil reports are in your possession since the time of contract (01/04/2014), we will be happy to provide you with an additional copy. Our common professional recommendation (landscaper who is qualified, builder, maintenance company) is not to over-irrigate the landscaping nor to change the sprinkler system settings, which both have been done. This is out of our control. All warranty items from your final walk have been addressed, signed off, and homebuilder and contractors have followed up and completed all but one warranty items for your house, which has been scheduled for this Friday 10/30/2015.

On October 21st a 60 day warranty walk was done with Mr. [redacted] there were eight items identified   1.      Front door dead bolt striker plate misaligned. 2.      Front door threshold missing screws. 3.     ...

Laundry to garage door sticks. 4.      Tray in kitchen cabinet misaligned. 5.      Damage to kitchen cabinet frame. 6.      Low water pressure. 7.      Toilet room baseboard nails need to be countersunk and touched up. 8.      Kitchen cabinet trim piece damaged. 8 items in total that needed to be corrected. Six were completed on December 12th, 2016 Two items became delinquent when additional appointments were required to complete the tasks.  A window glass re placement and reinstall of drawer glide to fix the trash pullout.  Multiple attempts were made to contact Mr. [redacted] with no response.  On February 7th we finally received an email from Mr. [redacted], so on February 8th we emailed Mr. [redacted] requesting a March 6th appointment, with no response.  On Feb 15 we email Mr. [redacted] again and received a response saying March 6th would work.  Please see chain of emails showing activity.  After the appointment had been confirmed Mr. [redacted] filed the Revdex.com complaint.  We understand that these two items are covered under warranty and need to be corrected and we are trying to complete the two outstanding items.

The customer’s statement of the problem is accurate.  A lot reservation agreement was made between him and our company for lot 27 at our Town Home project in Arvada.  The lot reservation secures the lot so a purchase contract can be written.   However there was a clerical error...

made and the lot reservation should have been made for lot 28 not lot 27.  Lot 27 was already under contact and had been under contract since February of this year.  We did offer the buyer lot 28 which is right next to lot 27 and has the same plan on it.  After the problem was made aware to the buyer he became insistence that he was going to buy lot 27 or was going to pursue legal action.  At this time we felt it was in the best interest of our company to not proceed forward with a purchase contract with this buyer.  I have attached the email string of the communication between our company and the buyer for review.

On Wednesday 6/1 I had a conversation with the prospective buyer and informed them that we would not be moving forward with a purchase contract on any lot.  The decision not to move forward was made based on the tone of his emails and verbal conversations.  In addition, on 6/1 he opened a complaint with the Revdex.com stating we were unwilling to sell him any lot.  The email that he is referring to was sent on 6/2, after he was informed a purchase contract would not be written.

Complaint: [redacted]
I am rejecting this response because:The business has stated in their email (attached previously in their response to Revdex.com) that they defaulted on their lot reservation contract. Then in the same email chain they offered a different lot and asked if we were interested. I responded that I was interested and we intended to view the new lot to ensure it was equivalent. Then the business reneged on that written offer based on the tone of my voice and email (their words). My wife and I began the listing and move process in good faith based on the contract, and were trying to meet our end of the contract deadline, despite the admitted mistake of the business. And then at the last minute they told us that they would not be willing to do anything for us, on any property. These business practices are not consistent with a high Revdex.com rating.
Sincerely,
[redacted]

Revdex.com:
I would like to reject the offer of Mediation for complaint ID [redacted].
Regards,
[redacted]  Remington Homes has their own protocol when it comes to mediation in place according to the Declaration of Covenants, Conditions and Restrictions that we must follow. Attached is the Declaration of Covenants. Article 16 will walk the homeowner Mr. [redacted] through the process if he would still like to mediate.

The driveway at [redacted] was damaged in construction before closing. A hose busted letting hydraulic fluid spill on the driveway. At the homeowner walk through before closing, Mr. [redacted] and the superintendent walked the home and created a punch list. The concern with the hydraulic fluid...

being on the driveway was noted on the list. After closing the hydraulic fluid spot was cleaned with a solution to remove oil. The spot was lightened but not removed completely. Mr. [redacted] then accepted all corrections to the punch list (see signed punch list).Mr. [redacted] then had decided that he did not find the driveway satisfactory and had noted it on the 60 day warranty request form. Remington Homes has offered to replace the one stone in the driveway where the hydraulic fluid had spilled, pending Mr. [redacted] approval.  Mr. [redacted] also noted on his 60 day walk list the paint and other stains on his front porch, those items were not mentioned on the punch list which was signed by Mr. [redacted]. Nevertheless, Remington Homes offered to clean the stains (standard procedure) which were not satisfactory to Mr. [redacted]. Remington decided as a good will gesture to mira-coat the front porch to cover the stains and paint which is above and beyond our contractual warranty agreement The chip and cracked concrete are minor and do not fall under the guidelines for warranty replacement.  Tell us why here...