REMLC Rental Property and Management Services, LLC

Tell us why hereREMLC Rental PropertyandManagement Services, LLCDBA: City Center MotelWest Main StreetHamilton, Montana December 10, Subject: Complaint Received by Revdex.com October 26, from [redacted] To Whom It May Concern: This correspondence is directed specifically at presenting the full facts and disputing the absurd allegation forwarded by [redacted] to Revdex.comFirst let me state in the firmest manner that none of these allegations are true [redacted] States the rental of our studio unit was for days It was not; it was a monthly rental (days or longer) This rental period places this rental contract under the non-taxable leasing provisions of Montana Statutes (MCA)Under these provisions no property owner or owner’s representative can enter the rented unit without:a Permission of the Renter,b Unless a hours’ written notice is given notifying the tenant of the entry date, orc Unless there is an urgent situation or emergency requiring immediate attentionToo, all our leases specify the number of people that can stay in the unit, as well as specifying that any damage beyond fair wear and tear done to the unit and/or the personnel property provide in the unit for the renter’s use will be charged to the renterUnder Contract law the renter in this case was [redacted] We agreed that her daughter, her daughter’s “significant other” and her daughter’s daughter could stay in the unit [redacted] accepted these terms and the specific terms included in writing when she paid for and signed the unit’s rental agreement.Note: None of our employees ever made notice of any ethnic background of the individuals authorized to stay in the unitWe have and will continue to lease our units to all individuals regardless of ethnic background In this regard we have a “color blind policy.” Note: That the “hispanic crew” unit service was provided in the same manner and under the same Montana law provisions as [redacted] ’s unit service The main difference is that they never refused service.We have an inside set of covered stairs and an outside set of open stairs During October and even today we had and have had some winter weather We always take great care to address any adverse weather impacts not only on our stairs but throughout all our propertyAbout the “icy stairs” these stairs are standard by building code stairs with safety rails installed Each day these stairs are and were properly treated and sweepSpecific attention is and was given to ensure safety and after each bought of winter weatherDuring the days of [redacted] ’s lease these stairs were also doused with ice melt They were completely safe for useBut more importantly during their stay the tenants staying in the unit used the inside covered stairs which are not subject to foul weatherThe room was serviced frequently but the tenants often refused to allow our maid service employees in the room However, when they were allowed in the room they cleaned it thoroughly leaving clean linens, towels, face cloths, etcand made the beds with clean sheets, pillow cases, blankets, etc The bed box springs and mattresses in this room were new and without damageNote: The beds and box springs in Room were purchased from Columbia LTD and delivered on June 14, They were installed in August shortly after the Room 8’s kitchen installation and renovation completionThis was shortly before [redacted] leased the unit and took possession Everything in the unit was new and undamaged when [redacted] took possessionBut the box spring of one of the beds was split/broken when the tenants leftIn investigating this incident, I discovered that the tenant had visitors who brought two young children with them and stayed in the unit These kids used the beds as a trampoline This jumping is the direct and proximate cause of the box spring’s frame becoming busted Under the terms of the lease [redacted] is responsible to pay for this damageIn checking on the issue of room service including the hand towels and linens, garbage liners, clean room, etcI found that [redacted] ’s statements/allegations including the statement “berate because the baby left food on the hand towels, had to use personal sheets .” has and had no truthThe some of the sheets and other linens and towels we supplied were found, during their stay and because of tenant miss use, so filthy and soiled that their condition was determined to be “damaged well beyond fair wear and tear.” Hence, [redacted] is responsible for their replacement(If necessary we can supply pictures of these items.) In addition, our facility has a “NO Illegal Drug” policyWe found use needle cap containers on the floor of the unit after the tenants checked out We also found a substance on the bed sheets that defies our identificationIt was not something were normally find soaking our sheets This caused these sheets to be unusable for other guestsOur pillows and bed mattresses are covered with special covers Unless the tenants took these covers off they would have no knowledge of the surface conditions of these items We found no evidence that these covers had not been removed, and when we did remove the covers we found no sanitary issues or problemsThis unit has its own kitchen with all pots and pans, flat ware and dishes, dish soap, dish towels, etc., providedFor days or longer stays the tenant is responsible daily for washing these items and keeping the kitchen, including the sink, cook top, micro wave, etcclean and all dishes and cook ware put away in the kitchen cabinets Except for a once a week scheduled service, the tenants are responsible for making their bedsHowever, as a courtesy we do provide a daily check with the tenants to see if they need any towels, linens, etcEach time our maid service personnel could enter the unit they (every time) found this had not been doneTo ensure that the unit stayed as sanitary as feasible, they cleaned and restored these itemsIn her last contention [redacted] said “My grandson never got clean towels for his baths nor my daughterDisgraceful motelNo one can justify paying for this biased service.” First, I am glad she admits to having an unauthorized relative stay in the unit This means under the terms of the lease agreement she owes us an additional rent payment Second, she states “no more harassing phone calls ever from ” There were no harassing phone calls One of our employees called to talk to her before registration and tried to talk to her about the damage and extra rent due She, also, left a phone message but was unable to talk to [redacted] We expect to find during our Court collection action that [redacted] would not answer the phone because she knew she owes us for the damages and the extra rentWe appreciate your intervention in this matter, and we request that you inform us of your comparative conclusions Libel and slander are serious allegation, especially since the individual slandered is a doctor’s wifeSince [redacted] has done both, we request a written record and/or transcription of your final resolution of this case, so we can include this as an exhibit in our Court actionSincerely,/s/Clayton HD [redacted] Managing Partner(406) 363- Cc Staff

Tell us why hereREMLC Rental PropertyandManagement Services, LLCDBA: City Center MotelWest Main StreetHamilton, Montana 59840 December 10, 2017 Subject: Complaint Received by Revdex.com October 26, from *** *** To Whom It May Concern: This
correspondence is directed specifically at presenting the full facts and disputing the absurd allegation forwarded by *** *** to Revdex.com. First let me state in the firmest manner that none of these allegations are true. *** States the rental of our studio unit was for days. It was not; it was a monthly rental (days or longer). This rental period places this rental contract under the non-taxable leasing provisions of Montana Statutes (MCA). Under these provisions no property owner or owner’s representative can enter the rented unit without:a. Permission of the Renter,b. Unless a hours’ written notice is given notifying the tenant of the entry date, orc. Unless there is an urgent situation or emergency requiring immediate attention. Too, all our leases specify the number of people that can stay in the unit, as well as specifying that any damage beyond fair wear and tear done to the unit and/or the personnel property provide in the unit for the renter’s use will be charged to the renter. Under Contract law the renter in this case was *** ***. We agreed that her daughter, her daughter’s “significant other” and her daughter’s daughter could stay in the unit. *** accepted these terms and the specific terms included in writing when she paid for and signed the unit’s rental agreement.Note: None of our employees ever made notice of any ethnic background of the individuals authorized to stay in the unit. We have and will continue to lease our units to all individuals regardless of ethnic background. In this regard we have a “color blind policy.” Note: That the “hispanic crew” unit service was provided in the same manner and under the same Montana law provisions as ***’s unit service. The main difference is that they never refused service.We have an inside set of covered stairs and an outside set of open stairs. During October and even today we had and have had some winter weather. We always take great care to address any adverse weather impacts not only on our stairs but throughout all our property. About the “icy stairs” these stairs are standard by building code stairs with safety rails installed. Each day these stairs are and were properly treated and sweepSpecific attention is and was given to ensure safety and after each bought of winter weatherDuring the days of ***’s lease these stairs were also doused with ice melt. They were completely safe for useBut more importantly during their stay the tenants staying in the unit used the inside covered stairs which are not subject to foul weather. The room was serviced frequently but the tenants often refused to allow our maid service employees in the room. However, when they were allowed in the room they cleaned it thoroughly leaving clean linens, towels, face cloths, etcand made the beds with clean sheets, pillow cases, blankets, etc. The bed box springs and mattresses in this room were new and without damage. Note: The beds and box springs in Room were purchased from Columbia LTD and delivered on June 14, 2017. They were installed in August shortly after the Room 8’s kitchen installation and renovation completionThis was shortly before *** leased the unit and took possession. Everything in the unit was new and undamaged when *** took possessionBut the box spring of one of the beds was split/broken when the tenants left. In investigating this incident, I discovered that the tenant had visitors who brought two young children with them and stayed in the unit. These kids used the beds as a trampoline. This jumping is the direct and proximate cause of the box spring’s frame becoming busted. Under the terms of the lease *** is responsible to pay for this damage. In checking on the issue of room service including the hand towels and linens, garbage liners, clean room, etcI found that ***’s statements/allegations including the statement “berate because the baby left food on the hand towels, had to use personal sheets….” has and had no truth. The some of the sheets and other linens and towels we supplied were found, during their stay and because of tenant miss use, so filthy and soiled that their condition was determined to be “damaged well beyond fair wear and tear.” Hence, *** is responsible for their replacement(If necessary we can supply pictures of these items.) In addition, our facility has a “NO Illegal Drug” policyWe found use needle cap containers on the floor of the unit after the tenants checked out. We also found a substance on the bed sheets that defies our identificationIt was not something were normally find soaking our sheets. This caused these sheets to be unusable for other guestsOur pillows and bed mattresses are covered with special covers. Unless the tenants took these covers off they would have no knowledge of the surface conditions of these items. We found no evidence that these covers had not been removed, and when we did remove the covers we found no sanitary issues or problems. This unit has its own kitchen with all pots and pans, flat ware and dishes, dish soap, dish towels, etc., providedFor days or longer stays the tenant is responsible daily for washing these items and keeping the kitchen, including the sink, cook top, micro wave, etcclean and all dishes and cook ware put away in the kitchen cabinets. Except for a once a week scheduled service, the tenants are responsible for making their bedsHowever, as a courtesy we do provide a daily check with the tenants to see if they need any towels, linens, etcEach time our maid service personnel could enter the unit they (every time) found this had not been doneTo ensure that the unit stayed as sanitary as feasible, they cleaned and restored these items. In her last contention *** said “My grandson never got clean towels for his baths nor my daughterDisgraceful motelNo one can justify paying for this biased service.” First, I am glad she admits to having an unauthorized relative stay in the unit. This means under the terms of the lease agreement she owes us an additional rent payment. Second, she states “no more harassing phone calls ever from…” There were no harassing phone calls. One of our employees called to talk to her before registration and tried to talk to her about the damage and extra rent due. She, also, left a phone message but was unable to talk to ***. We expect to find during our Court collection action that *** would not answer the phone because she knew she owes us for the damages and the extra rent. We appreciate your intervention in this matter, and we request that you inform us of your comparative conclusions. Libel and slander are serious allegation, especially since the individual slandered is a doctor’s wifeSince *** has done both, we request a written record and/or transcription of your final resolution of this case, so we can include this as an exhibit in our Court action. Sincerely,/s/Clayton HD***Managing Partner(406) 363-1651 Cc Staff

Tell us why here... REMLC Rental PropertyandManagement Services, LLCDBA:  City Center Motel415 West Main StreetHamilton, Montana 59840 December 10, 2017  Subject:  Complaint Received by Revdex.com October 26, 2017 from [redacted]  To Whom It May Concern: This...

correspondence is directed specifically at presenting the full facts and disputing the absurd allegation forwarded by [redacted] to Revdex.com. First let me state in the firmest manner that none of these allegations are true. [redacted] States the rental of our studio unit was for 28 days.  It was not; it was a monthly rental (30 days or longer).  This rental period places this rental contract under the non-taxable leasing provisions of Montana Statutes (MCA). Under these provisions no property owner or owner’s representative can enter the rented unit without:a.      Permission of the Renter,b.      Unless a 24 hours’ written notice is given notifying the tenant of the entry date, orc.      Unless there is an urgent situation or emergency requiring immediate attention. Too, all our leases specify the number of people that can stay in the unit, as well as specifying that any damage beyond fair wear and tear done to the unit and/or the personnel property provide in the unit for the renter’s use will be charged to the renter. Under Contract law the renter in this case was [redacted].  We agreed that her daughter, her daughter’s “significant other” and her daughter’s daughter could stay in the unit.  [redacted] accepted these terms and the specific terms included in writing when she paid for and signed the unit’s rental agreement.Note: None of our employees ever made notice of any ethnic background of the individuals authorized to stay in the unit. We have and will continue to lease our units to all individuals regardless of ethnic background.  In this regard we have a “color blind policy.” Note:  That the “hispanic crew” unit service was provided in the same manner and under the same Montana law provisions as [redacted]’s unit service.  The main difference is that they never refused service.We have an inside set of covered stairs and an outside set of open stairs.  During October and even today we had and have had some winter weather.  We always take great care to address any adverse weather impacts not only on our stairs but throughout all our property. About the “icy stairs” these stairs are standard by building code stairs with safety rails installed.  Each day these stairs are and were properly treated and sweep. Specific attention is and was given to ensure safety and after each bought of winter weather. During the 30 days of [redacted]’s lease these stairs were also doused with ice melt.  They were completely safe for use. But more importantly during their stay the tenants staying in the unit used the inside covered stairs which are not subject to foul weather. The room was serviced frequently but the tenants often refused to allow our maid service employees in the room.  However, when they were allowed in the room they cleaned it thoroughly leaving clean linens, towels, face cloths, etc. and made the beds with clean sheets, pillow cases, blankets, etc.  The bed box springs and mattresses in this room were new and without damage. Note: The beds and box springs in Room 8 were purchased from Columbia LTD and delivered on June 14, 2017.  They were installed in August shortly after the Room 8’s kitchen installation and renovation completion. This was shortly before [redacted] leased the unit and took possession.  Everything in the unit was new and undamaged when [redacted] took possession. But the box spring of one of the beds was split/broken when the tenants left. In investigating this incident, I discovered that the tenant had visitors who brought two young children with them and stayed in the unit.  These kids used the beds as a trampoline.  This jumping is the direct and proximate cause of the box spring’s frame becoming busted.  Under the terms of the lease [redacted] is responsible to pay for this damage. In checking on the issue of room service including the hand towels and linens, garbage liners, clean room, etc. I found that [redacted]’s statements/allegations including the statement “berate because the baby left food on the hand towels, had to use personal sheets….” has and had no truth. The some of the sheets and other linens and towels we supplied were found, during their stay and because of tenant miss use, so filthy and soiled that their condition was determined to be “damaged well beyond fair wear and tear.”  Hence, [redacted] is responsible for their replacement. (If necessary we can supply pictures of these items.) In addition, our facility has a “NO Illegal Drug” policy. We found use needle cap containers on the floor of the unit after the tenants checked out.  We also found a substance on the bed sheets that defies our identification. It was not something were normally find soaking our sheets.  This caused these sheets to be unusable for other guests. Our pillows and bed mattresses are covered with special covers.  Unless the tenants took these covers off they would have no knowledge of the surface conditions of these items.  We found no evidence that these covers had not been removed, and when we did remove the covers we found no sanitary issues or problems. This unit has its own kitchen with all pots and pans, flat ware and dishes, dish soap, dish towels, etc., provided. For 30 days or longer stays the tenant is responsible daily for washing these items and keeping the kitchen, including the sink, cook top, micro wave, etc. clean and all dishes and cook ware put away in the kitchen cabinets.  Except for a once a week scheduled service, the tenants are responsible for making their beds. However, as a courtesy we do provide a daily check with the tenants to see if they need any towels, linens, etc. Each time our maid service personnel could enter the unit they (every time) found this had not been done. To ensure that the unit stayed as sanitary as feasible, they cleaned and restored these items. In her last contention [redacted] said “My grandson never got clean towels for his baths nor my daughter. Disgraceful motel. No one can justify paying for this biased service.” First, I am glad she admits to having an unauthorized relative stay in the unit.  This means under the terms of the lease agreement she owes us an additional rent payment.   Second, she states “no more harassing phone calls ever from…”  There were no harassing phone calls.  One of our employees called to talk to her before registration and tried to talk to her about the damage and extra rent due.  She, also, left a phone message but was unable to talk to [redacted].  We expect to find during our Court collection action that [redacted] would not answer the phone because she knew she owes us for the damages and the extra rent. We appreciate your intervention in this matter, and we request that you inform us of your comparative conclusions.  Libel and slander are serious allegation, especially since the individual slandered is a doctor’s wife. Since [redacted] has done both, we request a written record and/or transcription of your final resolution of this case, so we can include this as an exhibit in our Court action. Sincerely,/s/Clayton H. D[redacted]Managing Partner(406) 363-1651  Cc Staff